Cybersecurity & Cloud IT Systems Administrator

VERNON PIPER

Holland, PA *****

267-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Cybersecurity and IT Professional with over 20 years of experience in systems administration, endpoint management, cloud services, and technical operations across military, nonprofit, and managed service environments. U.S. Air Force Veteran with extensive experience troubleshooting complex systems, leading technical teams, and supporting mission-critical operations under pressure. Skilled in Microsoft 365 administration, Intune, Entra ID, Exchange Online, cybersecurity remediation, identity and access management, SaaS integrations, and Tier I/II/III support. Proven ability to adapt quickly, solve complex technical issues, and support users and infrastructure across fast-paced enterprise environments. Passionate about continuous learning, operational efficiency, and securing modern cloud-based environments through practical and scalable IT solutions.

● Networking

● Team Leadership

● Hardware Components

● Quality Assurance

● Troubleshooting

● Regulatory Compliance

● Oral Written Communication

● Data Management

● Customer Service

EDUCATION

Associate of Applied Science Information Management Community College of the Air Force PROFESSIONAL EXPERIENCE

Optimum Output (MSP) Philadelphia, PA Mar 2026 – Present IT Systems Administrator / MSP Consultant

● Administer and support Microsoft 365 environments including Entra ID, Exchange Online, Intune, Teams, SharePoint, Zoom, and Box across multiple client organizations

● Deploy and manage endpoint systems through Microsoft Intune, including application packaging, compliance policies, device remediation, and lifecycle management.

● Implement identity and access management solutions including MFA, Conditional Access, SSO integrations, and LastPass enterprise administration.

● Provide Tier I/II/III technical support for cloud services, printers, Outlook, shared mailboxes, Teams, Zoom, Box, Adobe, and enterprise business applications.

● Support cybersecurity initiatives including Avanan/Check Point email security, phishing remediation, endpoint protection, and policy enforcement.

● Coordinate vendor integrations, SaaS onboarding, troubleshooting, and technical documentation while supporting managed service transitions and operational continuity. The Philadelphia Foundation Philadelphia, PA Jan 2026 – Mar 2026 IT Systems Administrator (Consulting)

● Administer Microsoft 365 tenant services including Azure (Entra ID), Intune, Exchange Online, and SharePoint to maintain secure identity, device, and collaboration management across the organization.

● Deploy and manage endpoint devices using Microsoft Intune, including enrollment, compliance policies, device retirement, and lifecycle management for Windows systems.

● Assisted with Salesforce administration and data management, troubleshooting report access, permissions, and grant-related workflows.

● Manage identity and access control through Azure Active Directory, including role assignments, MFA configuration, and security policy enforcement.

● Support cloud-based infrastructure and SaaS applications used by the foundation, coordinating configuration, access permissions, and troubleshooting across multiple systems.

● Assist with the transition of IT operations to a managed service provider (MSP), documenting infrastructure, systems, and processes to ensure continuity of operations.

● Provide Tier I/II/III technical support for staff, resolving issues related to endpoint management, cloud services, and enterprise applications.

● Coordinate with internal stakeholders and external vendors to diagnose and resolve technical issues while maintaining service reliability and security standards. Cobblestone Software Lindewold, NJ March 2025 – Nov 2025 IT Application Administrator

● Administered Windows Server and SQL Server environments, configuring IIS, managing databases, and performing installations, updates, and troubleshooting to maintain system stability.

● Supported both on-premises and cloud-based systems, including Google Cloud, leveraging virtual machines, load balancers, and managed SQL services to optimize scalability and uptime.

● Performed root cause analysis (RCA) to identify, resolve, and prevent recurring issues, ensuring minimal downtime and efficient service delivery.

● Collaborated with development, operations, and client support teams to streamline deployments, integrations, and upgrades of CobbleStone-developed software.

● Created and maintained technical documentation, including configuration guides and procedural references, to standardize IT practices and support future initiatives.

● Delivered exceptional customer service by providing timely and clear technical assistance to internal staff and clients with varied technical backgrounds.

● Ensured compliance with company IT policies, data security requirements, and performance metrics while contributing to overall business objectives and client satisfaction. The GBS Group Philadelphia Navy Yard, PA Sept 2024 – Jan 2025 Network Administrator

● Oversaw the daily administration of a standalone network of virtual and physical machines, ensuring system functionality and availability to meet organizational needs.

● Configured Jira workflows, permissions, and custom fields to meet organizational needs while integrating Jira with Confluence and Bitbucket for optimized team collaboration.

● Managed enterprise backup solutions and support storage systems, implementing best practices for data security and disaster recovery

● Collaborated with cross-functional teams to design, install, and configure Windows servers both on-premises and in cloud environments, enhancing overall infrastructure efficiency Penn State Applied Research Laboratory State College, PA March 2021 – Feb 2024 Cyber Security Systems Engineer

● Supported incident response and operational issue resolution across Special Program networks, coordinating with internal IT teams to restore service and mitigate risk in compliance with DoD requirements

● Monitored classified and unclassified environments for security events and system anomalies, escalating issues appropriately and supporting root cause analysis efforts

● Executed system updates, patches, and configuration changes across 150+ endpoints while maintaining documentation and audit readiness

● Served as a technical liaison between end users, engineers, and security teams, translating technical issues into actionable next steps

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● Maintained detailed documentation for incidents, changes, and system configurations to support traceability, compliance, and knowledge sharing

● Utilized Jira and Confluence to track issues, document resolutions, and provide transparency into operational status and remediation efforts

● Partnered with cross-functional teams to meet project timelines and ensure minimal operational disruption during maintenance and change activities, problem-solving abilities and providing timely resolutions to maintain productivity

● Conducted system updates on 150+ computers across multiple sites, ensuring strict adherence to DoD compliance standards and mitigating potential security risks

● Vigilantly monitored ARL Special Program networks for cyber security threats, promptly assessing and mitigating risks to safeguard sensitive information and maintain network integrity

● Developed user-friendly documentation to simplify complex technical procedures for end-users of varying skill levels, improving overall user experience and minimizing operational disruptions

● Linked Jira issues with Confluence pages to provide real-time updates and detailed documentation for stakeholders and team members.

● Fostered cross-departmental collaboration by working closely with IT colleagues to meet internal deadlines and ensure seamless integration of IT initiatives

United States Air Force Various Locations Dec 2003 – Dec 2020 Cyber Systems Operations

● Led day-to-day IT operations supporting mission-critical systems, ensuring availability, stability, and rapid resolution of incidents across multiple installations

● Supervised and mentored teams of up to 30 personnel, managing shift operations, workload prioritization, and escalation paths in high-tempo environments

● Coordinated incident response, system recovery, and service restoration efforts, documenting root causes and implementing corrective actions to prevent recurrence

● Planned, executed, and validated system changes, upgrades, and patches while balancing operational risk and mission requirements

● Managed enterprise LAN/MAN/WAN environments, troubleshooting network, system, and access issues impacting end users and command operations

● Enforced security controls, compliance standards, and operational procedures aligned with DoD policies and audit requirements

● Acted as a central point of coordination between technical teams, leadership, and external partners during outages, upgrades, and operational events

● Developed and maintained operational documentation, procedures, and training materials to ensure consistency, continuity, and accountability

TECHNICAL COMPETENCIES

CompTIA Security+ • Microsoft 365 • Azure (Entra ID) • AWS • Google Cloud • Intune • MECM/SCCM • Windows • Linux • VMware • Active Directory • Okta • Cisco • Palo Alto • Splunk • Sentinel • Nessus • Rapid7 • Salesforce • SQL • LastPass Enterprise • SSO • Bomgar • RDP

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