Remote Customer Service & Loan Support
Resume:
SHEREEN M. BROWN
Waterloo, IA 50702
*******@*****.***
Professional Skills
Banking, Collections, Customer Service, Data Entry, E-mail, General Office, Human Resources, Internet Knowledgeable, LOTUS & LOTUS Notes, Medical Terminology, Microsoft Office (Excel, Word, & Power Point), Payroll, Quicken, Sales, Telemarketing, Typing, Warehouse/Production
Education
Kaplan University Graduation June 2016
Associate of Applied Science Degree, Human Services
Kaplan University
Bachelors of Applied Science Degree Human Services Graduation February 2017
Professional Experience
Optimae Life Services October 2023-Present
Assist mentally challenged adults with their day to day living by transporting, administering medications, helping to clean their home and prepare meals, budgeting and counseling.
Alliant Energy Cedar Rapids IA 1/2019-3/2023 Customer Support for Alliant Energy customers. Assisted with taking payments, dispatching service requests, setting up payment plans and answering billing questions as well as providing extensions.
Ocwen Loan Servicing, LLC, Waterloo, IA October 2011-November 2014
Home Retention Agent
Assisted homeowners through home retention processes such as applying for loan modifications, repayment plans, Deed in Lieus and Short Sales
Accepted and processed customer payments as well as providing detailed account information via telephone, recorded receipts for services, take messages and schedule appointments.
Worked with pay records, invoices and balance sheets, transmitted information or documents to customers using computers, fax machines and mail, maintained appointment calendars
Provided information about mortgage insurance as well as escrow account information, assumption processes, and bankruptcy proceedings
Operated copiers, fax machines, printers and phones, greeted staff, vendors, and visitors
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