Administrative Operations & Program Support Professional
Resume:
EMILY LUTES
Indianapolis, IN
*********@*****.*** 317-***-****
PROFESSIONAL SUMMARY
Operations and administrative professional with 11+ years of experience supporting nonprofit, education, and service-based organizations through office administration, scheduling, records management, staff support, compliance documentation, and process coordination. Proven success in managing daily operations, improving workflows, supporting leadership, and maintaining organized systems in fast-paced environments. Recognized for professionalism, adaptability, strong communication, and the ability to manage multiple priorities with accuracy and efficiency. CORE COMPETENCIES
• Administrative Support
• Operations Coordination
• Program Administration
• Front Office Operations
• Calendar and Schedule Management
• Records Management
• Data Entry and Reporting
• Staff Support and Team Coordination
• Parent, Client, and Stakeholder Communication
• Intake and Enrollment Documentation
• Budget Tracking and Invoicing
• Event Planning and Logistics
• Process Improvement
• Microsoft Office Suite
• Google Workspace
PROFESSIONAL EXPERIENCE
Founder & Creative Operator
Soul + Spirit Indianapolis, IN
June 2020 – Present
• Founded and manage a small business overseeing day-to-day operations, scheduling, materials sourcing, budgeting, customer communication, and order fulfillment.
• Track inventory, expenses, timelines, and purchasing needs to maintain organized and efficient business operations.
• Coordinate marketing, outreach, and client engagement through online platforms and in-person community events.
• Maintain accurate records, manage order processing, and oversee quality control to ensure a consistent customer experience.
• Balance multiple operational priorities while strengthening organization, responsiveness, and client relationships.
Administrative Assistant
The Goddard School Noblesville, IN
January 2023 – May 2026
• Supported daily administrative and front office operations in a fast-paced school environment.
• Served as a primary point of contact for families, staff, and visitors, providing professional communication and responsive support.
• Managed phone calls, correspondence, records, filing, and data entry to maintain accurate and organized administrative systems.
• Coordinated schedules, documentation, and general office processes to support school leadership and staff.
• Assisted with student records, enrollment paperwork, and compliance-related documentation.
• Helped maintain a welcoming, organized, and professional environment for families and team members.
Associate Director
Outside The Box, Inc. Indianapolis, IN
November 2021 - November 2022
• Directed daily nonprofit operations across multiple functional areas, ensuring efficient coordination of staff, documentation, communication, and internal processes.
• Supervised staff scheduling, performance support, and professional development initiatives.
• Partnered with executive leadership on organizational planning, workflow improvement, and strategic initiatives.
• Standardized internal workflows and policies to improve accountability, consistency, and operational efficiency.
• Coordinated meetings, internal communications, and documentation to support leadership and staff alignment.
• Managed intake, enrollment, participant documentation, and state-related paperwork and communication.
Coordinator of Business Operations
Outside The Box, Inc. Indianapolis, IN
August 2017 - October 2021
• Managed invoicing, billing, and financial tracking for more than 100 clients in a nonprofit service environment.
• Maintained records, reports, and administrative documentation to support compliance with organizational and state requirements.
• Coordinated cross-departmental operational projects, vendor communication, and systems-related administrative support.
• Improved internal administrative processes to strengthen efficiency and streamline service delivery.
Staff Support Specialist
Outside The Box, Inc. Indianapolis, IN
December 2014 - July 2017
• Provided operational and administrative support for 80+ staff across daily workflows and internal processes.
• Facilitated onboarding, training coordination, and staff communication to support team effectiveness.
• Managed schedules, calendars, meetings, and related logistics for staff and organizational needs.
• Resolved day-to-day workflow issues to maintain productivity and continuity of operations.
Event Coordinator
Outside The Box, Inc. Indianapolis, IN
January 2015 - January 2021
• Planned and executed fundraising events, community programs, and other organizational events from initial planning through day-of logistics.
• Coordinated vendors, volunteers, community partners, and internal teams to ensure successful event execution.
• Managed timelines, event budgets, materials, and logistics while supporting outreach and donor engagement efforts.
Group Facilitator
Outside The Box, Inc. Indianapolis, IN
September 2011 - November 2014
• Led community-based programming and tracked participant progress through accurate documentation and reporting.
• Maintained compliance-related records and supported adherence to safety and program standards.
• Assisted with budgeting activities and operational support for program delivery. EDUCATION
Ball State University Muncie, IN
Coursework Completed, 2009 – 2011
CERTIFICATIONS
• CPR & First Aid
• American Sign Language (Basic
Proficiency)
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