Customer Service & Healthcare Support Professional

CHRISTINE TUASON

Customer Service & Healthcare Support Professional

******.**********@*****.***

Las Vegas, Nevada

CAREER SUMMARY

Reliable and customer-focused professional with experience in healthcare support, pharmacy operations, medical call center services, casino customer service, and warehouse distribution. Skilled in communication, data entry, cash handling, multitasking, and working in fast-paced environments. Experienced assisting customers and patients while maintaining professionalism, accuracy, and confidentiality. Strong background in customer service, problem solving, and team collaboration with the ability to adapt quickly to new systems and responsibilities.

EXPERTISE

Customer Service & Client Support/ Healthcare & Pharmacy Support/ Medical Call Center Communication/ Patient Assistance & Scheduling/ Cash Handling & POS Systems/ Data Entry & Computer Skills/ Inventory Management & Order Pulling/ Warehouse Operations & Packing/ Communication Skills (Phone & In-Person)/ Attention to Detail & Accuracy/ Problem Solving & Conflict Resolution/ Time Management & Multitasking/ Team Collaboration/ HIPAA Awareness & Confidentiality/ Microsoft Office & Administrative Support TECHNICAL SKILLS

Data Entry & Typing/ Microsoft Office (Word, Excel, Outlook)/ Email & Calendar Management/ Point of Sale (POS) Systems/ Cash Handling Systems/ Pharmacy Software Support/ Medical Records & Patient Information Systems/ Insurance Verification Support/ Phone & Multi-Line Telephone Systems/ RF Scanner

& Warehouse Scanning Devices/ Inventory & Order Management Systems/ Computer Navigation & Internet Research/ Scheduling & Appointment Coordination/ Basic Office Equipment (Printer, Scanner, Copier)/ HIPAA & Confidentiality Procedures

PROFESSIONAL EXPERIENCE

ORDER PULLER MANPOWER SEPHORA DISTRIBUTION Las Vegas, Nevada March 20 – April 25, 2026

• Pick and pack customer orders accurately in a fast-paced warehouse environment.

• Use RF scanners and warehouse systems to process inventory and shipments.

• Maintain productivity, accuracy, and workplace safety standards.

• Assist with inventory organization and order fulfillment operations. PHARMACY TECHNICIAN CVS PHARMACY Las Vegas, Nevada December 11, 2021- Present

• Assisted customers with prescription pickup and pharmacy support services

• Processed insurance information, prescription data entry, and customer transactions

• Maintained HIPAA confidentiality and accuracy in handling patient information

• Supported pharmacists in a high-volume retail pharmacy environment MEDICAL OUTBOUND CALL CENTER Aerotek Ciox Health Reno, Nevada May 10, 2020 to August 26, 2021

• Communicated with patients and healthcare clients regarding medical-related services

• Managed outbound calls while maintaining professionalism and customer service standards

• Updated patient information and documentation accurately in computer systems

• Assisted with scheduling and resolving customer concerns CAGE CASHIER Silver Legacy Reno, Nevada December 10, 2019 – March 16, 2020

• Processed cash transactions accurately in a fast-paced casino environment

• Balanced cash drawers and maintained compliance with company procedures

• Assisted guests with professional customer service and transaction support

• Handled large amounts of cash while maintaining accuracy and accountability PASSPORT REWARDS PEPPERMILL Reno, Nevada December 10, 2018 – November 16, 2019

• Assisted guests with rewards accounts, promotions, and customer inquiries

• Maintained accurate account information and data entry

• Provided front-line customer service in a busy casino environment

• Resolved guest concerns professionally and efficiently EDUCATION

ASSOCIATES DEGREE Medical Billing & Coding Ultimate Medical Academy May 2020 – November 2021

ADULT H.S. DIPLOMA Secondary Rise Academy for Adult Achievement November 2017- November 2018

INTERESTS

Healthcare & Patient Support Customer Service Excellence Medical Office Administration Pharmacy & Healthcare Services Learning New Computer Systems Team Collaboration Travel & Hospitality Community Support & Helping Others Personal & Professional Development

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