Shift Manager & Customer Service Leader

Joseph McNalley

Encino, CA ● 815-***-**** ● ************@*****.***

OBJECTIVE

Motivated and dependable team oriented professional seeking a position where I can apply strong customer service skills, fast paced problem solving, and hands on leadership experience. Bringing a background in managing high volume shifts, training staff, and delivering accurate, friendly checkout service to contribute to a positive customer experience and efficient workplace. EDUCATION

California State University - Northridge, Northridge, CA Jan 2026 - Present Bachelors in Marine Biology

Black Hawk College East Campus, Galva, IL May 2025 Associates of Arts

PROFESSIONAL EXPERIENCE

McDonald’s, Geneseo, IL July 2022 - August 2024

Shift Manager

● Led and coached teams of 8–20 employees per shift, maintaining smooth operations during high volume rush periods.

● Trained and onboarded new crew members, improving performance, consistency, and overall shift efficiency.

● Managed cash handling, safe counts, and deposits with 100% accuracy while monitoring labor and inventory levels.

● Resolved customer issues and escalations professionally, contributing to high satisfaction scores and repeat business.

Balin’s Farm and Fleet, Geneseo, IL June 2021 - July 2022 Sales Associate

● Processed 200+ transactions per shift with speed and accuracy, including cash, card, returns, and exchanges.

● Provided friendly, knowledgeable customer service, answering product questions and directing shoppers to departments.

● Handled price checks, coupons, and promotional discounts while keeping lines moving efficiently during peak hours.

Wyffels Hybrid, Atkinson, IL 2018 - 2021

Seasonal Architectural Field Technician

● Assisted with on site measurements, inspections, and documentation for construction and design projects

● Ensured accuracy in field data collection to support architectural planning

● Maintained thorough records and project notes to streamline team communication

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