Customer Service Associate Supervisor

Kenneth Demingware

802-***-**** ****************@*****.*** barre, VT 05641

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

SKILLS

Employee training

Performance assessment

Team delegation

Quality assurance

Safety compliance

Staff recruitment

Coaching and mentoring

Process improvement

Complaint resolution

Multitasking Abilities

EXPERIENCE

Floor Manager, Capital Candy Wholesalers, April 2019-October 2024 Barre, VT

Assessed team member performance and developed improvement plans for weak points. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Assigned tasks to team members in accordance with their skillset. Recruited and trained new employees to meet job requirements. Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues. Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Delegated work to staff, setting priorities and goals. Performed quality assurance procedures to deliver products and services that met standard grade.

Ensured that all staff members adhered to safety guidelines and regulations. PCA, Aris Solutions, June 2011-July 2015

Barre, VT

Provided emotional support to patients and families during difficult times. Notified senior staff of patient emergencies to optimize outcomes. Assisted patients with recreational activities such as reading books or playing board games. Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Recorded patient conditions and vital signs before and after medical operations. Transported clients from one location to another in an efficient manner. Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Prepared meals according to dietary guidelines set forth by the physician or dietitian. Documented information in patient charts and communicated status updates to interdisciplinary care team.

Answered questions from family members regarding patient's condition or care plan. Supplied, collected and emptied patient bedpans on frequent basis. Supported healthy patient skin with bedside baths, wound care and integrity checks. Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.

Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding. EDUCATION AND TRAINING

High School Diploma

Spaulding High School, Barre, VT June 2009

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