Juvenile Corrections Facility Operations Manager

Melissa Richardson

Manager

Susanville, CA ***** +1-530-***-**** *********.**@*****.***

Professional Summary

Experienced Juvenile Corrections Officer with over 8 years of supervisory experience managing facility operations, staff, and client welfare. Skilled in leading teams of 3-4, developing standard operating procedures, and coordinating emergency response plans. Proven ability to maintain regulatory compliance and foster positive relationships with law enforcement, social workers, and medical professionals. Work Experience

Supervisor

Environmental Alternatives Susanville, CA

October 2025 to May 2026

• Supervised facility, staff, and clients, ensuring growth and protection of staff and facility operations Lead Facility Manager

Environmental Alternatives Susanville, CA

September 2025 to May 2026

• Oversaw administrative duties and supervised staff and residents, ensuring health, safety, and welfare for all in facility

• Maintained effective communication with school officials, law enforcement, social workers, probation officers, psychologists, medical staff, and parents/guardians on clients' behalf

• Managed a team of 3-4 technicians, providing guidance and support to ensure efficient workflow

• Developed standard operating procedures (SOPs) for routine tasks, ensuring consistency across shifts and personnel changes

• Coordinated emergency response plans, including fire drills, evacuation procedures, and crisis management protocols, improving staff preparedness

• Conducted regular inspections of facilities to identify potential hazards or maintenance needs, addressing them promptly to maintain safety standards

• Developed emergency response plans tailored to specific facility requirements, ensuring staff readiness during crises

• Cultivated positive relationships with tenants through effective communication, resulting in high tenant satisfaction ratings

• Conducted regular audits to ensure compliance with regulatory standards and identified areas for improvement Facility Manager

Environmental Alternatives (Diamond Peak) Susanville, CA November 2024 to September 2025

• Managed a team of 3-4 technicians, providing guidance and support to ensure efficient workflow

• Developed standard operating procedures (SOPs) for routine tasks, ensuring consistency across shifts and personnel changes

• Coordinated emergency response plans, including fire drills, evacuation procedures, and crisis management protocols, improving staff preparedness

• Conducted regular inspections of facilities to identify potential hazards or maintenance needs, addressing them promptly to maintain safety standards

• Developed emergency response plans tailored to specific facility requirements, ensuring staff readiness during crises

• Cultivated positive relationships with tenants through effective communication, resulting in high tenant satisfaction ratings

• Conducted regular audits to ensure compliance with regulatory standards and identified areas for improvement PAS Representative/Business Office-Billing/AR/Insurance Verification Banner Lassen Medical Center Susanville, CA

January 2023 to July 2024

• Ensured accurate registration of inpatients, outpatients, and emergency department patients, supporting efficient patient processing

• Collected payments and managed heavy phone volume, providing administrative support and training to staff Cook

Diamond Mountain Casino and Hotel Susanville, CA January 2023 to June 2023

• Cooked on a line with team members and a supervisor, maintaining efficient kitchen flow and energy for profitable operations

• Performed closing and cleaning duties, restocked supplies, and trained new staff to uphold kitchen standards Unarmed Security Officer/Delivery Driver

Canna Junction Susanville, CA

August 2020 to December 2022

• Checked in customers with valid government-issued IDs, greeting and assessing customer needs and concerns to ensure compliance and satisfaction

• Maintained communication via phones, email, 2-way radio, and texting to coordinate with team members and support operations

• Created and updated customer profiles, resolving concerns quickly and building policies for company efficiency

• Delivered products, provided sales support, handled excessive cash transactions, and ensured high-quality customer service

Server/Cashier

Mick’s Big Bite Cafe Susanville, CA

March 2019 to August 2020

• Cleaned lobby and food prep areas, processed phone and online orders, and coordinated deliveries with drivers to ensure timely service

• Provided customer service, took orders, served food, and handled cashiering to maximize customer satisfaction Cashier

Grocery Outlet Susanville, CA

September 2019 to January 2020

• Provided customer service and managed cash handling to ensure accurate transactions and positive shopping experiences

Cook/Prep

BJ’s Restaurant & Brewhouse Sparks, NV

October 2018 to July 2019

• Prepared, seasoned, and cooked a wide range of foods, including soups, salads, entrees, and desserts, ensuring freshness and quality

• Weighed, measured, and mixed ingredients according to recipes, maintaining consistency and taste standards

• Baked, grilled, fried, boiled, and steamed meats, fish, vegetables, and other foods to meet menu requirements

• Arranged, garnished, and sometimes served food, upholding presentation standards

• Cleaned work areas, equipment, utensils, and dishes, following sanitation procedures to ensure food safety

• Handled and stored food or ingredients at correct temperatures to prevent bacterial growth and maintain quality

• Worked under the direction of chefs or managers, collaborating with kitchen staff to deliver efficient service Education

Human Services (Bachelor's degree)

Ashford University Clinton, IA

August 2008 to October 2010

Did not complete Bachelors program

Human Services (Online course)

Ashford University Clinton, IA

August 2008 to October 2010

Switched major from Criminal Justice to Applied Behavioral Health/Human Services General Studies (High school or equivalent)

Lassen High School Susanville, CA

August 1992 to June 1996

Upper secondary education

Skills

Insurance medical billing Accounting software POS systems Organizational skills Crisis intervention FIFO Marketing Outside sales CPT coding Laundry Clerical experience ICD-9 Attention to detail Credit analysis Clinical confidentiality policies Editing Achieving HIPAA compliance Hospitality Standard Operating Procedure (SOP) development Store management General management Team leadership Healthcare software applications Store closing procedures Store maintenance Store layout management Research Food Prep Administrative experience Staff scheduling Adobe Creative Suite Customer communication Financial services HTML Home Care Decision making Microsoft Powerpoint Property management Databases Phone customer support Accounts receivable management Deposits Benefits and compensation experience within retail Telephone systems Ethernet Payment posting in medical billing systems Food Handling Pain management Safety regulations Customer support Collaborating with government agencies Appointment scheduling Customer lifetime value tracking Baking Medical office experience Communication skills Loyalty programs Customer satisfaction improvement Live chat Training & development Escalation handling Client services Healthcare team management Retail industry recruitment Delegation Coaching Teamwork Interpersonal skills Hospitality management Medical collection Non-profit experience Google Suite Practice management Collection effectiveness report 10 key typing Patient complaint handling English Strategic promotions Microsoft Excel Tax experience Insurance third-party billing Appeals Constant Contact Management Team building Customer data entry Record keeping Retail marketing campaigns Technical Proficiency Cash flow management Accounting and finance experience Cooking Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (11-20 sessions) Workday Meal Preparation Stakeholder relationship building Productivity software Pricing Team motivation (leadership skill) Retail math Supervising experience SharePoint Quality control Revenue cycle management Business development management Budgeting Leading team collaboration initiatives Clear verbal communication General ledger reconciliation Staff supervision Computer operation Cycle counting inventory management Incident Escalation Vital signs Just-in-Time LIFO Managed care Employee scheduling software Office record organization Law enforcement Medicare Records retrieval Senior care Upselling EMR/EHR Operations planning Task prioritization Windows vista Route driving Telecommunication HIPAA POS Individual crisis management Health insurance authorizations General ledger accounting Behavioral health 5G Grill Sales strategy Public relations Experience with children Inventory management Financial record maintenance Performance management Electronic health records (EHR) management Customer service management Sales revenue tracking Sales growth tracking Customer records maintenance Outbound calling Retail emergency response Outdoor work Inspection reporting and documentation Grammar Experience ICD coding Quality assurance Visual merchandising Payroll ICD-10 Food service health code compliance Dealership experience Sales goal setting Account reconciliation Internal medicine Negotiation Content strategy alignment Program management Tutoring Microsoft Word Driving Developmental Disabilities Experience Documentation review Supplier management Analytical thinking Travel scheduling Patient service Caregiving Recruiting Writing skills Compliance reporting Empathy Insurance claim appeals processing Mental health facility experience Written communication Filing court documents Patient interaction Change management Planograms Dispatching Cost control Help desk Excel data analysis Average order value (success metric) Data management Customer inquiry handling Account management Inventory turnover analysis Inventory control Restaurant management Analytics ROI Word processing Utilization review Texting/chatbox tools Kitchen experience EDI Inventory management software Medical documentation DRG Hospital experience Passenger vehicle Store opening procedures Root cause analysis Safety management within retail industry Patient scheduling via phone Restaurant experience Technical support Data analysis skills Experience with individuals with substance use disorders Cerner Front desk Operational management Retail management - Retail management experience (6–10 years) Medicaid Case management Insurance prior authorization Medical claim denial management Retail industry sales team management Medical explanation of benefits reviews Client file management Call center Social media management Addiction counseling Serving Experience Multi-line phone systems Critical care experience Employee retention Sales conversion rate (success metric) Mac OS Kitchen health and safety standards Accounting systems Experience with individuals with mental health conditions Budget management Coffee Experience Documentation tools 4G/LTE Software troubleshooting Windows Medicaid regulations Financial software Medical terminology Filing Workplace dispute resolution Microsoft Outlook Barcode scanning for logistics QuickBooks Customer satisfaction tracking Content management systems Inventory demand forecasting Tenants Phone communication Presentation skills Punctual Maintaining patient confidentiality Health record tracking Managing kitchen staff Proofreading Ms office Accounts receivable Social media strategy Data interpretation Gross profit margin tracking Staff development Coding for physician billing Vendor-managed inventory (VMI) Medical billing Cash handling Account development Confidential information handling Conflict management Pizza experience Team management Leadership Patient observation Team development Analysis skills Patient monitoring Operating systems Patient billing Multitasking Medical billing account reconciliation De-escalation techniques Client communication Data entry In-person customer service Guest services Epic Financial sales Regulatory compliance auditing Customer service Quality data entry Hospital revenue cycle management Transitional care coordination Kitchen Staff HIPAA compliance Human resources Client interaction via phone calls CRM software Process improvement Food service Time management Inpatient Substance abuse Workforce planning strategy Fundraising Spreadsheets Clinical documentation Financial data reconciliation Medical billing specialist experience Mobile devices Executive administrative support Languages

English

Certifications and Licenses

CDL C

Driver's License

Food Handler Certification

ServSafe

Non-CDL Class C

CPR Certification

First Aid Certification

MCP

Additional Information

Authorized to work in the US for any employer

Skills

HARD WORKING,HONEST,MS OFFICE,ORGANIZED,PUNCTUAL,WINDOWS VISTA Additional Comments

I AM EAGER TO LEARN NEW SKILLS AND OBTAIN A JOB THAT WILL ALLOW ME TO UTILIZE MY CURRENT SKILLS AND ABILITIES, WHILE OFFERING ME NEW CHALLENGES AND OPPORTUNITY FOR GROWTH.

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