Senior Microsoft Infrastructure & SharePoint Engineer

STEVEN BRADFORD

Elgin, TX 512-***-**** ******@**************.*** linkedin.com/in/steven-bradford-engineer

SENIOR SYSTEMS & SHAREPOINT ENGINEER WINDOWS INFRASTRUCTURE SHAREPOINT ONLINE & ON-PREM ACTIVE DIRECTORY / ENTRA ID AZURE AUTOMATION VULNERABILITY MANAGEMENT INCIDENT RESPONSE

PROFESSIONAL SUMMARY

Senior systems engineer with 25+ years of experience designing, supporting, securing, and modernizing large enterprise Microsoft environments. Deep background in Windows Server, Active Directory infrastructure, VMware virtualization, clustering, patching, PowerShell automation, audit support, and high-availability operations across complex multi-domain environments. Hands-on experience building and managing servers in Azure, supporting varied identity architectures including Active Directory and Entra ID, and working within privileged access and role-based access frameworks. Known for strong Tier 3 troubleshooting, incident ownership from initial response through root cause analysis and closure, and practical engineering support for secure, stable, scalable infrastructure.

CORE TECHNICAL STRENGTHS

• Microsoft Windows Server Administration

• Active Directory, DNS, and Group Policy

• VMware vSphere and Virtual Infrastructure

• Azure Server Build, Administration, and Support

• PowerShell Automation and Operational Scripting

• SCCM / MECM Provisioning, Patching, and Software Deployment

• Microsoft Clustering, IIS, and SQL Server Support

• Incident Response, RCA, Security Remediation, and Audit Support

• Privileged Access Architecture and RBAC Familiarity

• Enterprise Monitoring, Capacity Planning, and Server Performance

• SharePoint Online and SharePoint On-Prem Administration

• SharePoint Farms, Site Collections, Permissions, and Content Management

• SharePoint Migration Support and Collaboration Platforms

• Microsoft 365 Collaboration Technologies (Teams, OneDrive, SharePoint)

PROFESSIONAL EXPERIENCE

Senior Systems Engineer · Blackbaud May 2018 – March 2026

Blackbaud is a publicly traded software company serving the nonprofit and education sectors. As a Level 3 engineer on the Windows infrastructure team, I was responsible for a production environment spanning 4,000+ servers, three Active Directory forests, twelve domains, and six data centers — including a hybrid Azure footprint.

•Supported SCCM/MECM infrastructure for operating system deployment, software distribution, patch management, endpoint provisioning, and enterprise workstation lifecycle management.

•Developed PowerShell automation supporting endpoint management, deployment validation, compliance reporting, and operational efficiency initiatives.

•Collaborated with security, infrastructure, and support teams to remediate endpoint vulnerabilities and maintain enterprise compliance standards.

•Served as the go-to Tier 3 escalation point for complex Windows Server, Active Directory, DNS, IIS, SQL Server, and Microsoft clustering issues across domestic and international data centers

•Built and managed servers in Azure as part of ongoing infrastructure modernization, working within hybrid identity environments connecting on-premises AD to Entra ID

•Developed PowerShell automation for post-patch validation, domain controller health checks, WS_FTP deployment, and PCI/SOC audit evidence collection — reducing manual effort and improving audit readiness

•Managed SCCM/MECM-driven provisioning, Microsoft patching, and third-party software deployment; troubleshot failed deployments and remediation gaps at scale

•Used Tenable and Kenna vulnerability findings to prioritize and drive patch remediation across the server fleet

•Administered VMware environments through vCenter: server provisioning, VM monitoring, backups, capacity planning, and performance health checks

•Owned incident response end-to-end — initial triage, technical investigation, remediation coordination, root cause analysis, and closure — for production issues affecting business-critical systems

•Operated within privileged access and RBAC frameworks supporting secure administration across the enterprise environment

•Supported enterprise SharePoint environments including administration, troubleshooting, permissions management, and infrastructure support for collaboration platforms

•Worked within hybrid Microsoft environments integrating Active Directory, Entra ID, Microsoft 365, and SharePoint Online services

•Assisted with SharePoint-related incident response, authentication troubleshooting, IIS connectivity issues, and backend infrastructure support

•Partnered with application owners and business teams to maintain stable and secure collaboration environments across geographically distributed teams

Master Engineer - Dell April 2013 - May 2018

Worked as a Level 3 escalation engineer supporting Dell's enterprise customers across Windows Server and Microsoft infrastructure technologies. This was a customer-facing role handling the issues that Tier 1 and 2 couldn't resolve.

•Resolved complex escalated issues in Active Directory, DNS, SQL Server, clustering, SharePoint, and related Microsoft services for large enterprise customers

•Resolved complex escalated SharePoint issues involving authentication, IIS integration, SQL connectivity, permissions, search functionality, and farm stability for enterprise customers

•Installed, configured, and supported SharePoint farms for Dell Labs and enterprise customer environments

•Supported SharePoint Portal Server and multiple SharePoint versions including installation, patching, troubleshooting, and operational support

•Assisted customers with SharePoint architecture discussions, collaboration platform support, and migration-related troubleshooting

•Mentored Level 2 technicians on advanced SharePoint administration and troubleshooting procedures

Windows Team Lead - International Paper May 2000 - April 2013

International Paper is one of the world's largest packaging and paper companies. I joined what was then Temple-Inland and grew into a team lead role, eventually managing the enterprise Windows team through 13 years of infrastructure growth, platform changes, and organizational evolution.

•Led the enterprise Windows team responsible for 800+ servers across on-site and remote environments — including hiring, mentoring, performance management, and day-to-day operations

•Oversaw DMZ Active Directory services and enterprise server operations supporting business-critical infrastructure

•Directed the company's physical-to-virtual server migration, improving resource utilization and reducing infrastructure costs

•Managed production incidents end-to-end: troubleshooting, corrective action, root cause analysis, and closure

•Supported enterprise SharePoint Portal Server environments from early enterprise deployments through ongoing operational support, including permissions management, collaboration services, IIS integration, and custom business application connectivity

•Implemented extranet capabilities for customer transactions and managed ISA Server 2006, external FTP, and web traffic monitoring

•Built and configured HP and Dell server hardware to enterprise standards

•Built and supported SharePoint installations integrated with external customer ordering systems and JDEdwards platforms, including coordination with developers and infrastructure teams supporting custom business workflows

SHAREPOINT EXPERIENCE

•SharePoint Online and SharePoint On-Prem administration and support

•SharePoint farm installation, configuration, and operational support

•IIS, SQL Server, Active Directory, and authentication troubleshooting for SharePoint environments

•Permissions, governance, collaboration platforms, and enterprise content management support

•Experience supporting legacy SharePoint Portal Server through modern SharePoint environments

•SharePoint infrastructure support within Microsoft 365 and hybrid identity environments

EDUCATION & CERTIFICATIONS

Education

B.S., Computer Engineering Technology, University of Memphis Minor: Electronics Technology

Certifications

ITIL Foundation in IT Service Management MCSE: Cloud Platform and Infrastructure

Relevant Alignment

Windows Server Active Directory / Entra ID Azure VMware PowerShell Clustering IIS SQL Server Audit Support Incident Response

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