Remote Virtual Assistant & Client Administrator
Resume:
May **** – Present
MATILDA ELOCHUKWU
Lagos, Nigeria • +234********** • ****************@*****.*** linkedin.com/in/matilda-elochukwu • Remote (EST & GMT Coverage Available) PROFESSIONAL SUMMARY
Highly organized and detail-oriented Virtual Assistant and Client Administrator with extensive experience managing high-volume corporate client portfolios, executive schedules, and regulatory compliance. Proven track record of handling end-to-end administrative workflows, digital tools, and client communications for busy financial firms. Expert at optimizing business processes, managing databases, and driving stakeholder satisfaction across remote and multi- location operations.
SKILLS
Administrative & Virtual Assistance: Calendar Management, Inbox Triage, Meeting Minutes, Executive Assistance, Remote Workflows, Data Entry, Digital Record Keeping. Client Relations & Communication: Client Onboarding, Billing & Invoicing, Deadline Management, High-Volume Phone Support, Stakeholder Satisfaction.
Software & Digital Tools: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office 365 (Word, Excel, Outlook), Zoom, Slack, CRM Database Management.
Compliance & Support: HMRC Procedures, Companies House Filing, Financial Administration, Confidentiality, Time Management.
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE & ACCOUNT ASSISTANT
Manage end-to-end administration and compliance for a high-volume portfolio of 329 active corporate accounts and tax return clients.
Serve as the primary point of contact for all incoming client calls, resolving inquiries efficiently and liaising directly with HMRC on behalf of clients.
Execute proactive outreach campaigns to track and remind clients of upcoming account filing deadlines, preventing late penalties and compliance disruptions.
Own the full billing cycle, including calculating service fees, discussing payment terms, and issuing professional invoices to clients.
Drive business growth by successfully onboarding and signing up new clients, enhancing overall firm revenue and retention.
VIRTUAL ASSISTANT
Marriage Shapers
Streamline remote operations by managing complex executive calendars, scheduling meetings, and coordinating video conferencing logistics via Zoom.
Produce accurate meeting minutes and action logs, capturing key directives to ensure accountability and project continuity across teams.
Optimize executive workflow by taking over administrative bottlenecks, freeing up 10+ hours weekly for the Chief Executive Officer.
•
•
•
•
•
•
•
•
AACSL ACCOUNTANTS LTD
May 2024 – April 2025
2018 – 2023
INTERNAL CONTROL ASSISTANT
UAC Restaurants
Coordinated and audited internal administrative activities across 10 separate franchise locations to ensure operational consistency.
Assisted in executing internal control strategies, contributing to a measurable 20% reduction in potential financial losses.
Compiled data entry projects and generated comprehensive fraud/wastage reports, leading to a 15% increase in stakeholder satisfaction.
EDUCATION
B.Sc. in Banking & Finance
University of Nigeria, Nsukka
CERTIFICATIONS
Associate Chartered Banker (ACIB) • Chartered Institute of Bankers of Nigeria Virtual Assistant Certification • ALX (2024)
Working As a Virtual Assistant • Alison (2023)
Excel's Data Tools and Management for Beginners • Alison (2025) Chartered Institute of Human Resource Management • CIHRM (2024) Data Entry Tools and Techniques • Alison (2024)
•
•
•
•
•
•
•
•
•
Contact this candidate