Documentation & Compliance Operations Specialist

TIANDA WILLIAMS

Fort Worth, TX • 817-***-**** • *******@*****.***

PROFESSIONAL SUMMARY

Operations and client services professional with experience in financial services, compliance, training, and small business ownership. Proven ability to manage high-volume, deadline-driven workflows, support regulatory processes, improve operational efficiency, and deliver high levels of customer satisfaction. Strong background in audits, documentation, training coordination, and cross-functional collaboration.

CORE SKILLS

Operations & Compliance • Loan Documentation • Credit Review & Audits • Training & Development • Customer Service Management • Vendor Relations • Process Improvement • Reporting & Analysis • Relativity & iPro eCapture • Inventory & Pricing Management • Risk Mitigation

PROFESSIONAL EXPERIENCE

TA’BOOTIQUE — Owner/CEO Fort Worth, TX (Apr 2021 – Present)

• Oversee day-to-day business operations, vendor relations, pricing, and inventory management to ensure profitability and product quality.

• Manage website updates, merchandising, and product listings to maintain current offerings.

• Handle customer inquiries and issue resolution, strengthening satisfaction and repeat business.

• Maintain performance in a high-volume, deadline-driven retail environment.

Ernst & Young (Atrium Staffing) — Virtual Production Specialist Fort Worth, TX (Aug 2021 – Mar 2022)

• Prepared and produced records for client delivery, creating load files and deliverables using Relativity and iPro eCapture.

• Ensured adherence to company and client data-processing standards.

• Coordinated scheduling and technical setup for virtual learning sessions.

• Managed reporting for Continuing Professional Education (CPE) accreditation and compliance.

Citigroup — Documentation Specialist Irving, TX (Aug 2020 – Mar 2021)

• Prepared, reviewed, and closed loan documentation in a complex loan operations environment.

• Processed loan modifications, short sales, and deeds using analytical financial review.

• Supported new-hire onboarding and on-the-job training.

• Created and analyzed operational reports to support management and control activities.

DFW Airport — Parking Operations Training Coordinator Grapevine, TX (Mar 2020 – Apr 2020)

• Developed training manuals and SOPs aligned with operational standards.

• Delivered training for new and existing staff focused on systems and customer service.

• Provided one-on-one coaching to address performance and compliance needs.

Jet Capital — Client Services Manager North Richland Hills, TX (Jan 2017 – May 2019)

• Managed client and vendor relationships, handling transactions, refunds, and payoff quotes.

• Implemented tracking systems reducing account delinquencies by 40%.

• Oversaw UCC filings and terminations; utilized Texas Notary license to reduce costs.

• Resolved escalated client issues while maintaining compliance standards.

Jet Capital — Credit Review Analyst North Richland Hills, TX (Jan 2016 – Jan 2017)

• Audited funded contracts to assess discrepancies and credit risk.

• Expanded audit sampling to improve compliance detection.

• Reviewed policies and reported risk exposure to management.

Jet Capital — Originations Specialist II North Richland Hills, TX (Nov 2015 – Dec 2015)

• Underwrote small business loan applications in compliance with risk guidelines.

• Applied fraud detection strategies during loan review.

• Trained new staff on compliance and communication standards.

Capital One — Operations Production Coordinator Chesapeake, VA (Dec 2011 – May 2015)

• Reviewed bankruptcy and legal financial documents to ensure court database accuracy.

• Designed training programs for new and temporary staff, improving productivity.

• Led initiatives improving Bankruptcy Proof of Claim processes; maintained 99.3% quality score.

EDUCATION & CERTIFICATION

Medical Assistant Certification — Tidewater Technical Institute

High School Regents Diploma — Salem High School

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