Onboarding & Enablement Specialist (Customer-First)

Dear Hiring Team,

Early in my career, I noticed a pattern: people don’t struggle because they lack ability; they struggle because they aren’t guided clearly through new systems, expectations, or tools. That insight has shaped the way I approach onboarding, training, and customer engagement ever since. At T-Mobile, I worked closely with new hires entering fast-paced, high-performance environments. Many came in excited but overwhelmed. I saw firsthand how unclear onboarding experiences led to disengagement and early attrition. So I took a more intentional approach, designing structured onboarding touchpoints, improving communication, and aligning expectations across teams. The result was a reduction in new hire attrition. More importantly, it created a more confident, capable, and supported workforce. That same philosophy has guided my work across roles, whether leading training initiatives, supporting international onboarding programs, or managing stakeholder engagement in complex environments. I’ve consistently focused on simplifying complex systems, creating clear onboarding journeys, and ensuring people feel supported from day one. What draws me to Pluralsight is your mission to accelerate technology skill development at scale. You’re not just delivering content, you’re helping individuals and organizations navigate transformation. That’s where I do my best work: helping people move from uncertainty to confidence through thoughtful onboarding, clear communication, and structured enablement.

I have hands-on experience with SaaS platforms like Salesforce, Workday, and ATS systems, and I manage multiple onboarding engagements, coordinate across teams, and deliver training that resonates with both technical and non- technical audiences. Just as importantly, I bring a customer-first mindset, ensuring every onboarding experience is not only efficient but meaningful.

I would welcome the opportunity to contribute to your team and help deliver onboarding experiences that truly set customers up for success.

Thank you for your time and consideration.

Best regards,

Kanika Jones

Onboarding Expert

************@*****.*** Chattanooga, TN 423-***-**** Kanika Jones, MBA

Onboarding Expert

PROFESSIONAL SUMMARY

Customer Onboarding & Enablement professional with 10+ years of experience delivering training, implementation support, and stakeholder engagement across SaaS and enterprise environments. Proven ability to guide users through onboarding journeys, simplify complex platforms for non-technical audiences, and drive adoption through structured training and communication. Skilled in managing multiple onboarding engagements, aligning cross-functional teams, and improving user experience through process optimization and automation.

CORE SKILLS

Customer Onboarding & Implementation: Onboarding delivery, timeline management, user adoption, engagement strategies

Training & Enablement: Customer training, onboarding facilitation, instructional delivery, documentation SaaS & Systems: Salesforce, Workday, ATS platforms, Zendesk AI, Zapier, Power Automate Customer Success: Relationship management, retention strategies, onboarding optimization Project Coordination: Cross-functional collaboration, workflow management, stakeholder alignment Communication: Simplifying technical concepts, presentation, customer-facing engagement PROFESSIONAL EXPERIENCE

Director of Investor Relations

Post Pro Capital Chattanooga, TN 2024–2026

Managed onboarding and engagement of new investors and partners, ensuring alignment with processes and expectations

Coordinated communication, documentation, and onboarding workflows for high-value stakeholders Delivered presentations simplifying complex processes for diverse, non-technical audiences Partnered cross-functionally to ensure seamless onboarding and ongoing engagement Talent Acquisition Recruiter

T-Mobile USA Chattanooga, TN 2015–2024

Delivered onboarding support for new hires from offer acceptance through training and integration Managed multiple onboarding workflows simultaneously, ensuring timely completion of documentation and milestones

Utilized ATS/CRM systems to track onboarding progress, engagement, and hiring pipeline metrics Partnered with HR, hiring managers, and operations teams to align onboarding timelines and expectations Improved onboarding experience through structured communication and engagement strategies Reduced new hire attrition by 32% by redesigning onboarding and early-stage engagement processes Operations Coach – Sales, Service & Business

T-Mobile USA

Delivered onboarding and training programs across multiple business units Simplified systems and workflows into clear, user-friendly training content Facilitated onboarding sessions to improve employee readiness and performance Supported continuous learning initiatives aligned with operational goals Global Training & Development Leader (International Assignment) T-Mobile

Designed and implemented onboarding and training systems for international operations Led onboarding program rollout and ensured consistency across teams Developed performance tracking systems to measure onboarding success and adoption Improved time-to-productivity through structured onboarding strategies ADDITIONAL EXPERIENCE

Private Partnerships Administrator SheSTEAM (Global) Coordinated workshops, onboarding sessions, and stakeholder engagement initiatives Managed partner communications and program onboarding processes Operations Manager T-Mobile USA

Led team performance, process improvement, and operational efficiency initiatives EDUCATION

Master of Business Administration (MBA)

TECHNOLOGY & TOOLS

Salesforce (CRM) • Workday • ATS Platforms • Zendesk AI Zapier • Power Automate • Google Workspace • Microsoft Office ChatGPT • Notion AI

LEADERSHIP & COMMUNITY

Vice President, Sister City Association (Chattanooga & Accra Partnership) Board Member, Chattanooga Health, Educational & Housing Facility Board Board Member, Chattanooga Police Advisory Review Committee

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