Customer Service & Technical Support Specialist

C U MB S T O M E R S E R V I C E

M I K A Y L A B A R K E R

E D U C A T I O N

740-***-****

Londonderry, OH

*******.*******@*****.***

C O N T A C T

ECOT

Graduated 2013

HIGH SCHOOL

S K I L L S

Customer Service

Active Listening

Customer Communication and

Empathy

Remote Technical Support

Advanced troubleshooting

Inbound and Outbound Calling

Data Entry

E X P E R I E N C E

Transcom

JCPenney

2019-2022

2018-2019

TIER 2 TECHNICAL SUPPORT

Took escalated calls from Tier 1 including difficult technical issues and requests to speak to a manager

Handled a high volume of calls and emails

Worked in a fully remote environment

CASHIER/CUSTOMER SERVICE

Greeted customers and answered any questions they had about the store's products and services

Processed returns and exchanges of merchandise in accordance with store policies

Operated cash register or POS system to receive payment by cash, check and credit card

S U M M A R Y

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

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