B2B Sales & Talent Solutions Account Manager

MARSHA BILES

Plano, Tx ***** 806-***-**** ***********@*****.***

WORK HISTORY

Senior Associate, 12/2025 - Present

Collabera

•Generate new business opportunities through high-volume outbound prospecting including cold calls, email campaigns, LinkedIn outreach, and executive networking.

•Build relationships with Director, VP, and C-level decision-makers across Fortune 1000 organizations including Fidelity, Rocket, Mr. Cooper, Alkami, Freese and Nichols, and other enterprise accounts.

•Research target accounts, identify buying signals, and develop personalized outreach strategies to create qualified sales opportunities.

•Manage territory planning, account strategy, and pipeline activity using Salesforce, LinkedIn Sales Navigator, and ZoomInfo.

•Partner with internal leadership and delivery teams to align client needs with technology talent solutions.

•Conduct discovery meetings to understand business initiatives, hiring strategies, and organizational priorities while positioning consultative solutions.

•Attend networking events, client meetings, and industry conferences to expand relationships and generate new opportunities.

•Leverage AI tools to research accounts, personalize outreach, prepare for meetings, and streamline prospecting workflows.

Account Manager, 09/2021 - 03/2025

Epitec – Remote

•Managed client accounts, overseeing requisition intake, candidate delivery, and ongoing relationship management to ensure alignment with hiring needs.

•Oversaw a team of recruiters, assigning and prioritizing requisitions across Microsoft, Meta, Samsung, and other client accounts.

•Partnered closely with MSPs and client hiring managers to clarify skill requirements, ensure alignment and deliver top candidates.

•Conducted bi-weekly client meetings and monthly employee check-ins to strengthen partnerships, address concerns, and align recruiting strategies with business needs.

•Supported employee relations by delegating and resolving issues, assisting with requests, and conducting performance reviews with hiring managers.

•Maintained and analyzed monthly and yearly KPIs to ensure compliance with performance goals and continuous improvement of recruiting processes.

•Oversaw strategic client accounts, building trust through consistent communication, proactive problem-solving, and measurable hiring outcomes.

•Built and nurtured long-term client relationships, serving as the primary point of contact to drive satisfaction, retention, and account growth.

Recruiter, 11/2020 - 09/2021

Epitec – Remote

•Managed full-desk recruiting responsibilities, driving the end-to-end hiring process from sourcing through onboarding across multiple industries and functions.

•Sourced and engaged candidates using Boolean searches and advanced tools across Monster, Indeed, LinkedIn Recruiter, and other platforms.

•Recruited and placed professionals across diverse roles including Software Developers, IT Project Managers, Financial Analysts, HR, Supply Chain, Administrative staff, and Nurses.

•Screened candidates for technical and cultural fit, negotiated pay rates, and submitted top talent to Fortune 500 clients.

•Customized and tailored candidate resumes to align with specific client job requirements and highlight key qualifications.

•Delivered interview preparation documents, conducted mock interview sessions, and participated in client-led interviews when permitted.

•Built and maintained talent pipelines while fostering long-term candidate relationships through consistent follow-ups and engagement.

•Attended supplier calls to capture client needs, team dynamics, and evolving position requirements, ensuring accurate candidate alignment.

•Extended offers, managed negotiations, and oversaw the onboarding process, ensuring a smooth candidate experience and client satisfaction.

•Tracked and reported daily, monthly, and yearly KPIs to measure recruiting effectiveness and business impact.

Sales Catering Manager, 10/2018 - 08/2020

Magdalena's Catering – Fort Worth, TX

•Connect with new leads and repeat clients – selling, promoting, and booking events.

•Maintain active communication with prospective clients via email, phone, and through social media.

•Promote venue benefits, quoting rates, and contract development.

•Create proposals, menu design, negotiating prices, prepare sales agreements, ensuring agreement is signed, and collect deposit.

•Conduct client meetings, menu tastings, and venue tours.

•Plan, coordinate, and oversee events.

•Collaborate with vendors on specialty events and packages.

•Responsible for scheduling staff and valet.

•Lead weekly meetings; run through each event with chefs and staff.

•Set monthly sales goals and meet with the team to collaborate on reaching new clients.

Marketing Specialist, 03/2018 - 10/2018

Advanced Dermatology & Skin Cancer Institute – Lubbock, TX

•Promote products and procedures.

•Responsible for social media marketing and advertising.

•Communicate and build relationships with clients.

•Conduct weekly meetings, teaching staff about products and our monthly specials.

•Responsible for product inventory and ordering products.

•Work with drug reps and medical companies regarding discounts, new trends, and procedures.

Banquet Manager, 01/2018 - 05/2018

Texas Tech Club – Lubbock, TX

•Responsible for event setup, making sure BEO is correct, overseeing food and beverage stations setup, making sure event runs smoothly, and client satisfaction.

•Coordinate set-up requirements according to BEO, work closely with event coordinator, F&B director, and executive chef.

•Manage banquet staff and assign opening and closing duties.

•Oversee event and help banquet staff, make sure food is out on time.

•Put in the BEO, post-event reports, staff reports and inventory reports.

EDUCATION

Bachelor of Science: Human Sciences, Hotel & Restaurant Administration, 2018

Oklahoma State University - Stillwater, OK

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