Student Services & Compliance Case Management Professional

Kylene Smith

Philadelphia, PA *****

267-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated student services professional with 20+ years of experience supporting diverse student populations through education, counseling, case management, and compliance-driven services. Skilled in maintaining accurate documentation, coordinating with multidisciplinary teams, communicating complex information to students and families, and managing multiple priorities in fast-paced environments. Strong background in student advocacy, academic progress tracking, recordkeeping, and providing high-quality customer service to support student success.

CORE COMPETENCIES

Student Support & Counseling • Documentation & Record Management • Compliance & Confidentiality • Student Success Planning • Data Tracking & Reporting • Family & Stakeholder Communication • Conflict Resolution • Workshop Facilitation • Multidisciplinary Collaboration • Case Management • Microsoft Word & Excel • Online Systems & Databases • Customer Service • Rostering PROFESSIONAL EXPERIENCE

Excel Academy North — Graduation Transition Coordinator/Special Education Teacher Philadelphia, PA December 2019 – Present

● Guide students and families through postsecondary planning, including college readiness, applications, and career exploration.

● Maintain detailed student records and monitor academic progress to ensure compliance with graduation requirements and accurate reporting.

● Implemented student tracking systems that improved graduation outcomes and student engagement.

● Counsel students regarding academic planning and goal setting, providing individualized support to improve long-term success.

● Collaborate with educators, administrators, and families to resolve student concerns and coordinate support services.

● Facilitate workshops and informational sessions to support student transitions and future planning.

● Managed multiple priorities and deadlines while supporting diverse student populations in a fast-paced environment.

● Used data tracking and progress monitoring systems to evaluate outcomes and guide student support strategies.

Integrated Conflict Specialist (Part-Time)

Philadelphia, PA August 2022 – Present

● Provide student-centered support through conflict resolution, problem-solving, and behavioral intervention services.

● Communicate effectively with students, families, faculty, and staff to support student well-being and positive outcomes.

● Lead educational sessions focused on communication, emotional regulation, and conflict management.

Elwyn — Special Education Teacher/Behavior Support Specialist/Supervisor/ABA Instructor

Philadelphia, PA August 2005 – December 2019

● Coordinated with multidisciplinary teams and families to ensure students received appropriate educational and behavioral support services.

● Conducted assessments, behavior plans, maintained documentation, and monitored progress to support individualized plans.

● Delivered high-quality support to families while addressing concerns and supporting student success.

● Collaborated with staff and families to ensure consistent implementation of support plans and student progress.

● Provided training and guidance to staff, promoting consistency and compliance with organizational procedures.

● Supervised staff and coordinated services to ensure quality support for students and adherence to program standards.

● Supported children and families through individualized educational and behavioral programming.

● Maintained accurate records, conducted reviews to ensure accurate reporting and collaborated with service providers to support student development. EDUCATION

Arcadia University — Master of Education, Applied Behavior Analysis- 2019 Neumann University — Bachelor of Arts, Psychology- 2005 AWARDS & RECOGNITION

Staff of the Year, Excel Academy North — 2023, 2026

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