Remote Customer Service & Call Center Specialist
Resume:
I am a customer focused professional who brings the fast paced people
skills of the food service industry into remote customer service work. My experience as a General Manager, server, and bartender taught me how to stay organized, communicate clearly, and handle multiple tasks while keeping customers at ease. In remote roles, I’ve applied those same strengths to administrative tasks, scheduling, problem solving, and providing friendly, efficient support. I take pride in being reliable, patient, and detail oriented, and I enjoy helping people feel heard and taken care of—whether in person or online.
C O N T A C T A B O U T M E
E X P E R I E N C E
E D U C A T I O N
S K I L L S
***********@*****.***
8318 Malardcrest dr, Humble, TX,
77346
High School Diploma
Humble High School
Courses Online Classes -
University of California, Irvine
2011-2014
Grammar and punctuation
Management Skills
50 WPM
Customer Service
Call Center
Remote Work
Outbound/Inbound Calling
Script Reading
Microsoft Word, Excel, PowerPoint
Google Docs, Sheets, Slides
Zoom/Microsoft Teams/Google Meet
Appointment Setting
Customer Service
Specialist
CRON
JASMINE
12/14/2024
Group O/AT&T
Customer Service Representative/Call Center Agent/Chat Support Agent FEB 2026-JUNE 2026
Client Engagement
Inbound Calling
Email Submission Validation
Chat Support
Task Management
Approving/Denying Rewards
Bill Checking
CRM
CSR
Notation
Reward Submission information
Escalating Calls
NiceOne MAX Contact Center Calling
Microsoft Teams Point of Contact
PayCom
FSV
OPUS
Manual Orders
Create a Client
Call Dispositioning
Call Transfers (Warm/Cold)
Team Collaboration
Weekly Team meetings
InflectionCX, Inc./CDL Life
Customer Service Representative/Call Center Agent 2025-2026 Customer Service
Specialist
CRON
JASMINE
7Shifts Scheduling Software
Hot Schedules Scheduling Software
Hot Schedules Scheduling Software
Toast POS Software
Upserve/Lightspeed POS Software
Payment Processing
Résumé Builder
Data Entry
Administrative
Clerical
Chart Builder
Invitation Creation
Budget Manager (Household/Finances
IMVU Virtual Guest Greeter/Support
Restaurant/Banquet Server
Bartender
Hostess
Cashier
Cash Handling
Food Catering
Ophthalmic Technician
Receptionist
Filing
Medical Insurance Verification
AI Workflow Optimization
Chat Support
Email Submission Validation
Escalation
CRM
CSR
Guest Engagement
Toast POS Software
Order Intake
Payment Processing
Cash Handling
Drink Preparation
Replenishment
Training Servers
Server/Bartender/Trainer (Part-time) 2021-2025
TimeOut Tavern
Client Engagement
Outbound Calling
Task Management
Notation
CDL information
Follow Up Calling
Zoom Contact Center Calling
Zoom Team Meetings
Connecting Driver with Recruiters
Direct Lead Applications for Drivers
Velocity
DeputyTime Clock
J.Christopher’s Italian Bistro
General Manager 2023-2024
Manager Operations
Restaurant Operations
Guest Enagagement
Front-of-house Support
Back-of-house Support
Menu Management/Creation
Cash Management/Documentation
Food Waste/Spill Documentation
Payroll Excel Spreadsheet
7Shifts Scheduling Software
Event Planning/Special Menu Creation
Side work Assignment
Employee Onboarding
Certification Record Keeping
Training Schedule Creation
Discount Promotion/Documentation
Bank Deposit Distribution
Hiring
Refund Issuing/Documentation
R E F E R E N C E S
Customer Service
Specialist
CRON
JASMINE
Casey Reeves
TimeOut Tavern Bar Manager
Phone:
Email :
*******@*****.***
Moises Galvan
Nick The Greek
Phone:
Email :
******.*.******@*****.***
Patient Engagement
Appointment Setting
Medical Insurance Verification
Outbound/Inbound Calling
Cash Handling
Payment Processing
Preliminary Eye Exams
Patient Data Entry
Ophthalmic Technician/Front Desk Receptionist 2020-2021 Texas State Optical
Spanish
English
L A N G U A G E
OPUS
OneNote
NiceOne MAX Call Center
Cold/Warm Call Transferring
Call Notation
FSV
PayCom
Template Knowledge
Screen Snipping
Manual Orders
Create a Client
AT&T Customer Support
AT&T Reward Center
Canva Proficient
Copilot AI
Contact this candidate