IT Support & Active Directory Specialist

PAUL GASKIN

Port Jefferson, NY, United States ************@*****.*** 516-***-****

PROFILE

Results-driven IT support professional with hands-on experience in OS installations, hardware configuration,

troubleshooting, Active Directory administration, and network setup. Experienced with ServiceNow ticketing, MobileIron

MDM, Cisco hardware, and Salesforce integrations; known for resolving issues quickly to reduce downtime and improve

user productivity. Strong communicator committed to delivering customer-focused technical solutions.

PROFESSIONAL EXPERIENCE

IT Audit, 2nd Gear

Albuquerque, New Mexico

Sept 2021 to May 2022

• Refurbished laptops and desktops — reimaged, tested, and redeployed devices to extend lifecycle and maintain

operational readiness.

• Installed and upgraded operating systems and iOS, applying patches and updates to ensure device security and

functionality.

• Diagnosed and repaired hardware components to restore performance and reliability.

• Maintained accurate device records in the asset-management system to improve tracking and deployment efficiency.

Computer Technician, Jensen Tech Services

Salt Lake City, Utah

Feb 2020 to Feb 2021

• Delivered hardware and software repairs to restore system functionality and minimize downtime.

• Performed OS and iOS installations, upgrades, and security patching across desktops, laptops, and mobile devices.

• Designed and implemented small network setups; configured Cisco routers and switches to optimize performance and

reliability.

• Upgraded and configured hardware to meet user specifications and documented technical procedures for consistency.

Help Desk Technician, C3i Healthcare Connections

Pittston, Pennsylvania

Jan 2015 to Jan 2017

• Managed Active Directory user accounts including provisioning, deprovisioning, group assignments, and password resets

to maintain secure access.

• Triaged and resolved tickets through the ticketing system, prioritizing incidents and service requests to meet SLA

expectations.

• Configured Mobile-Iron for device enrollment and policy enforcement; supported Salesforce user setup and configuration.

• Provided end-user support and troubleshooting for Microsoft Office and common desktop applications.

Customer Service Representative, Web.com

Drums, Pennsylvania

Jan 2016 to Aug 2016

• Configured domain settings and DNS to ensure reliable website availability and improve customer access.

• Advised customers and adjusted domain packages to match business needs, enhancing satisfaction and retention.

• Assisted in developing domain package offerings to support marketing initiatives and upsell opportunities.

Owner/Tech, Gaskins Computer Repair Jul 2016 to Present

• Provide end-to-end hardware and software services for residential and small business clients, including virus removal,

data recovery, and mobile device repairs.

• Design and deploy secure networking infrastructures and hybrid cloud solutions tailored to SMB requirements.

• Deliver certified data destruction services and cybersecurity risk assessments to protect client data and align with best

practices.

• Perform diagnostics and performance optimizations (PC clean-outs) for a high volume of client devices while maintaining

strong customer satisfaction.

EDUCATION

McCann School of Business & Technology

Associate of Applied Science, Computer Networking/Administration

AREAS OF EXPERTISE

• Service Now

• Network setup

• Remote Helpdesk

• Active directory

management

• Hardware configuration

• Microsoft office

• Technical support

• Mobile device management

• Salesforce

• OS installation

• Cisco

• Mobile Iron

Contact this candidate