Schedule Coordinator
Resume:
MA
MARCELLA ANTONGIORGI
*****************@*****.*** 210-***-**** McQueeney, TX 78123
Seasoned professional with over 20 years of customer care experience. Expert in operations management, client relations, restaurant management, and staff development. Seeking to expand my skills with a growing company.
• Project Management
• Inventory/Order Placement
• Payroll/Invoicing
• Communication
• Customer Relationships
• Leadership
• Staff management
• Scheduling efficiency
• Payroll administration
• Invoice processing
• Data entry accuracy
• Operations Management
• New hire onboarding
• Recruitment support
• Data confidentiality
• Orientation and training
• Sales and Marketing
• Financial Management
Lupe Tortilla Kyle, Texas
Bartender
07/2025 - Current
• Prepared and served a variety of cocktails and beverages to customers. Maintained cleanliness of bar area, adhering to health and safety standards.
•
Engaged with customers, providing excellent service and addressing their needs.
•
• Trained new staff on drink preparation and customer service techniques. Collaborated with kitchen staff to coordinate food and beverage service efficiently.
•
• Handled cash transactions accurately while maintaining balanced registers.
• Performed opening and closing duties including restocking supplies. S&F Cleaning Texas
Staffing Manager
06/2011 - Current
Oversee the recruitment, training, and management of cleaning staff to ensure optimal staffing levels and high-quality service.
•
Manage payroll operations and staff scheduling, ensuring efficient allocation of resources both on and off-site.
•
Foster strong relationships with restaurant managers, addressing their needs and concerns to maintain high levels of satisfaction.
•
Royalty Home Care Remote/ San
Antonio, Texas
Administrator
10/2024 - 07/2025
• Obtaining new clients who need private duty care. Monitored emails, sorted mail and distributed correspondence accordingly.
•
Created and maintained employee schedules to ensure adequate staffing levels.
•
• Certifications in all home care requirements.
Developed and maintained QAPI documentation, ensuring adherence to quality standards and regulatory requirements in home care services.
•
Summary
Skills
Experience
Coordinated volunteer work, demonstrating a commitment to community engagement, and social responsibility.
•
Enhanced client satisfaction through effective management and scheduling, optimizing the client experience, and fostering long-term relationships.
•
Streamlined administrative processes, including payroll and invoicing, to improve efficiency and accuracy in financial operations.
•
Resolved customer inquiries regarding schedule changes or availability of services and products.
•
Abundant Staffing Agency Remote/ San
Antonio, TX
Branch Manager and Staffing Coordinator
09/2023 - 07/2025
Manage daily operational schedules to ensure seamless branch functionality.
•
Secure new client accounts, and reengage inactive ones to expand business reach.
•
Cultivate robust relationships with both staff members and client facilities to enhance service delivery.
•
Coordinate daily communication through calls, texts, and emails, maintaining effective liaison with stakeholders.
•
Administer payroll processes, ensuring accurate and timely compensation for all employees.
•
Uphold patient confidentiality standards in the management of charting and medical information.
•
Red Robin Gourmet Burgers San Antonio,
TX
Bartender/Server/Kitchen/Bar Manager
12/2008 - 09/2023
Managed daily operations in various roles to maintain high standards of customer service and ensure compliance with food and beverage regulations.
•
Conducted staff training and development to promote efficient service and team proficiency.
•
Implemented inventory control measures to maintain stock levels and reduce waste.
•
• Maintained a clean and safe dining environment for guests and staff. Handled cash transactions and adhered to financial procedures with accuracy and integrity.
•
Executed opening and closing procedures to ensure readiness for business operations.
•
CVS Health Remote/ San Antonio, Texas
Customer Care Representative
09/2022 - 05/2023
Resolved customer inquiries about prescription medications and store policies, upholding high satisfaction levels and commitment to exceptional care.
•
Managed data entry, monitored customer insurance plans, and processed prescription payments and refunds, prioritizing accuracy and confidentiality.
•
Liaised with doctors' offices and pharmacists to address prescription needs and ensure seamless service delivery.
•
Addressed customer issues, proactively identified concerns, and implemented effective resolutions to ongoing challenges.
•
Trained to discuss insurance benefits and explain differences between current and previous plans.
•
Rio Linda Senior High School Rio Linda, CA
Diploma
Education and Training
Contact this candidate