Remote Customer Service & Bookkeeping Pro
Resume:
CHERYL ALLEN
Dallas, TX 75228
**********@*****.***
**************@*****.***
WORK HISTORY
Nike Voice/Chat Customer Service
Liveops Agent Services, LLC, Remote
1365 N. Scottsdale Rd., Suite 390
Scottsdale, AZ 85257
October 2023 - February 2025
Receive chats and in-bound calls regarding Nike products and deliveries.
Handle new product launch inquiries
Assist with online account access
Assist with website and app troubleshooting issues
Processed new memberships
Processed new customer orders
Answer customer inquiries about products, promotions, shipping, and delivery
Cross sell or upsell with every customer contact
Handed 2 - 5 chat customers at a time
Customer Service Representative, Remote
William-Sonoma
3250 Van Ness Avenue
San Francisco, CA 94109
0ctober 2018 - Current
Supervisor: Chantal Broxton
********@****.***
Chat Response Team/Email Response Team/Service Phone Representative
Receive chats, emails and in-bound calls regarding William-Sonoma products and deliveries.
Out-bound call back for customer inquiries.
Handle catalog sales and Rewards Program inquiries.
Assist with online account access and troubleshooting issues.
Process customer orders
Answer customer inquiries about products, shipping, and delivery
Cross sell or upsell when appropriate.
Navigate multiple websites and applications to resolve issue in a timely manner.
Handle 2 - 3 chat customers at a time
Administrator/Bookkeeper
LMRV Retail Ventures, LLC
5630 E. Mockingbird Lane
Dallas, TX 75609
January 2016 – September 2018
Supervisor: Dakota Lee - Proprietor
Administrator for five retail stores, supervisor to six employees
Remote Position – work in office two days, work at home four days
Human Resources – enter new hire information and paperwork
Train employees of any new processes or systems.
Payroll – weekly verify hours worked, vacation days, time off
Data Entry – enter receiving purchase orders into Finale system.
Bookkeeping – entered and verified information for accounts receivable/payable and banking accounts.
Maintained filing system for bills, payments and vendors.
Maintained utility bill payments for all locations.
Maintained office supplies.
Communication by phone, email, or text to vendors/employees to verify inventory information.
Inventory Control – weekly in-store physical counts, verify computer inventory daily.
Proficient with Square, QuickBooks, ADP Payroll, Square Payroll, Finale Inventory
Proficient in MS Word, Excel, Power Point, Outlook
Rural Carrier Assistant
United States Postal Service
304 W. Boyd Dr.
Allen, TX 750013
Supervisor: Debbie Cox – Postmaster
October 2014 – January 2016
Substitute Route Carrier for any absent Route Carrier
Assist Carrier with large delivery load.
Sort and distribute mail and packages by delivery route.
Work Sundays and overtime.
Quality Control Processor
Stewart Enterprise - Restland, Dallas RMC
9220 Restland Dr
Dallas, TX 75243
Supervisor: Holly Rust- Quality Control
June 2014 – September 2009
Verify and reject or submit to process contracts for funeral and cemetery services and merchandise.
Daily communication by phone and/or email to funeral and cemetery facilities to verify confidential, personal customer information.
Verify the purchase of services and merchandise items, prices, commissions, payments, refunds, trading properties/items.
Verify contracts meet the standards of the constantly changing processing policies, rules and regulations.
Time sensitive and fast-paced atmosphere that involved the practice of immediate policy changes.
Participate in testing of work programs for ease of use before sending out to corporation.
Microsoft Word, Outlook, Excel, PowerPoint
Data Entry Handler
Gtess Corporation
Richardson, Texas
Supervisor: Kristy Romo
February 2008 – August 2009
Data Entry of confidential medical and dental claims: UB, HCFA, Transcribe
Delta Dental Healthplus Correspondence
HIPPA compliance
10,000 keystroke and 60 wpm required.
Education
9/1991 - 1/1994 Michigan State University, Lansing, Michigan
Major-math minor-business
02/1998 - 06/2001 Henry Ford Community College
Major - Industrial Manufacturing
References
Marcella Lewis 214-***-****
Michael Crawford 313-***-****
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