Customer Service & Operations Manager
Resume:
Rodolfo N. Gonzalez Stanton
Galveston Tx 77550
936-***-**** / *******@*****.***
Qualification Summary:
Ambitious and productive employee who with my skills have been a strong force in the growth and the promotion of organizations I have been involved in. I have also been an integral part of their financial growth by maintaining and creating new accounts and also by increasing their visibility not only in the market place but also in the community. My strong management, problem solving and delegation skills have allowed me to excel as Account and Project Management and Director of Operations. In my most current career as Chef I have worked in banquet and fine dining for parties of 5 to 1500 for some of Houston's elite.
Career Summary:
Pro Fleet Service - Market to accounts, to assist with Veh maintenance need, build relationships with key personnel and deliver quality service Chef - Assisted in preparing fine dining plates and helped maintain quality control, inventory of food and presentation.
Chef de Garde - Worked with Fine Dining, Special Events in preparing meals for their exclusive membership.
Chef Product Development - Work to developing new plates, new flavors or update current menu items to bring new dishes and flavors. Maintain cost and pricing within line of current market costs.
Account Manager HVAC - Primary responsibilities included but not limited to overseeing accounts payable and accounts receivable, monthly, quarterly and yearly projections, preparation and review of proposals, performing compliance reviews of contract and project, performing compliance on projects over 30k. Interviewing and involvement in the hiring process of key employees. Managing the administrative and customer relation/retention for the City of Houston, Metro and GSD, HISD Maintenance and Repair, Contract which included; handling the day to day operations and scheduling of the Contract Group in the field and administrative personnel. Assures of customer satisfaction and compliance of contracts and projects via face to face meeting, video conference and scheduled periodic reporting and meetings. Working with the field team, project managers and leads to assure the projects are on time and stayed within budget and with best possible margins. Worked to resolve and find resolution for issues to assure customer retention.
Customer Service Manager/Fleet Coordinator - By using my skills, include phone, face-to-face direct sales and marketing to potential fleet accounts I was able to organize, design and implement a department to target key fleet companies, and maintenance and nurture current accounts, by doing so increasing the profitability to the company and place it a contender to becoming a strong fleet service provider in the industry. I also organized and set guidelines for establishing local and national fleet accounts with the services needed to maintain the operation of their vehicles, e.g. UPS, Houston Police Department, Harris County Sheriff's Department, and Dr. Pepper to name a few. And positioning me the Liaison between that fleet accounts, Ford Motor Company Representatives, and Engineers for repair services. My skills in; contract negotiations, warranty repair mediation, and training of new service advisors also brought profits to the organization.
Marketing/Operations Manager - Director of Operations I managed the day to day operations over sales, purchasing, scheduling and quality control of jobs, performing tasks both in house and in the field. Also contract negotiations and mediation at all levels, of city, state and federal entities including private companies of all sizes. I implement guide lines to meet all Federal Regulations set by Texas Environmental Laws. With my skills in direct supervision, marketing and account relations I was able to save the primary account causing the company to have lost their standing as the primary service provider in the Galveston, Tx market place. Once re-establishing the company in the market, I established new procedures related to the operations and maintenance/ up-keep and day-to-day operations of the facilities: ie: Moody Gardens, Transitional Learning Center and Grand Opera House. Also, I implemented management resolution groups to help resolve internal and external customer grievances to assure a successful and positive working environment, new hiring and firing procedures, as well as new methods to reprimand employees. My marketing skills also included the marketing of the companies and representing it through conventions and meeting with key members of companies in order to retain their business and to acquire new accounts and by doing so increasing our visibility and our strength in the market place.
Previous Career History
I contracted with various Optometric Medical Practices to design, install, and/or reorganize their contact lens departments making it more profitable and increasing patient numbers thus increasing the size of the practice. This included negotiating with the practice's sales representatives, setting up pricing and advertising within their market area/region. Worked closely with federal agencies on various projects. Hiring new staff, staff training and development, and direct supervision of all employees. And set up guide lines to work with in FDA regulations for the R&D department of new plastics for Class III Surgical Devices
Employment:
Bayway Lincoln, 3-2025 -3-2026
Tommie Vaughn Ford, Tx, 9/2021 - 3/2023
La Porta Privada, Houston, Tx, 4/2021 -Current
River Oaks Country Club, Houston, Tx 4/2021 - current Shef On Line Sales - 1/20- current
Tommy Bahamas, The Woodlands, Tx 5/2020-1-2021, delf due to health Star Service Houston, Tx (4/2019 - 4/2020, reduction in force due to Corona Virus) Daikin Applied - Houston, Tx (4/2013 – 4/2019
Gaia technologies-The Woodlands, TX (9/2010 - 4/2013 Dir. Of Operations Planet Ford-Spring, TX (7/2003 - 09/2013) Customer Service / Commercial Fleet Customer Service Co-coordinator
Maintenance of Galveston- Galveston, Tx (2/2003 - 6/2003) Operations Manager Experiences/Certifications/Skills
Marketing manager - 13 years
Service Advisor/Fleet Coordinator - 6 Years Service Advisor Certification completed Fleet Coordinator Certification completed
Bilingual - Ability to read, write, and speak Spanish Computer Mainframe - ADP, Reynolds & Reynolds, and USC Microsoft XP Professional
Lotus SmartSuite Applications
Internet
Proline software
Oracle
Astea
Education:
Lanorte Culinary (Houston, Tx) - French Cuisine
University of Houston (Houston, TX) - Science: Biology, Business Management
San Jacinto College (Pasadena, TX) -
Continued Education: Business and
Contract Law
Ford School - Marketing and Customer
Service
References
(Upon Request)
Respectfully
yours,
Rudy N. Gonzalez Stanton
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