Hardware/software troubleshooting, problem solving, customer support

Parambir Bhatti

734-***-**** ******.**********@*****.*** Romulus, MI

EDUCATION

University of Michigan-Dearborn Dearborn, MI

Bachelor of Business Administration GPA: 3.5

Major: Information System Management

Concentration: Systems Security

Expected Graduation: May 2028

WORK EXPERIENCE

Best Buy – Geek Squad Novi, MI

Consultation Agent March 2025 – March 2026

• Applied problem-solving skills to address a wide range of client technology issues.

• Utilized enterprise platforms including Apple’s GSX and Best Buy’s Repair Workbench to perform hardware diagnostics, manage service orders, and document technical resolutions.

• Collaborated with team members to resolve complex issues and contributed to knowledge sharing by mentoring peers on diagnostics and troubleshooting processes.

• Set up and configured Windows and macOS devices, ensuring proper security protocols and user access controls.

• Managed and scheduled client service appointments, ensuring timely support and efficient workflow.

• Inspected and tested returned products to ensure functionality and resale readiness.

• Supported advanced repair workflows by documenting issues accurately, preparing devices for service, and coordinating next-step troubleshooting.

Marshalls Woodhaven, MI

Sales Associate July 2023 – February 2024

• Assisted in stocking the shelves and rotating the stocks.

• Worked in extended hours during weekends and holidays to support the demand.

• Developed efficiency in working with the team members in a fast-paced environment. SKILLS

• Customer Service.

• OS: Windows 10/11, macOS, iOS (Apple Certified), Android.

• Software: Microsoft Office 365, Apple GSX, Repair Workbench.

• Technical: Hardware Diagnostics, Network Troubleshooting, Data Migration, Security Protocols.

• Languages: Punjabi, Hindi and Urdu.

References

• Nathan Ivey- Senior Advanced Repair Agent

• Ja’terra Allen- Service Experience Manager

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