Real Estate Listing Manager & Operations Pro

ALEXANDRA CONBOY

Mesa, AZ **************@*****.*** 480-***-****

SUMMARY

Seasoned and results-driven professional with a proven track record in real estate, operations, and client service. Highly adaptable and efficient under pressure, with strong interpersonal and communication skills. Known for a compassionate approach, strategic problem-solving, and a sharp eye for detail. Excels in multitasking, process improvement, and exceeding expectations. Committed to delivering exceptional service and fostering organizational success. EXPERIENCE

Listing Manager Realtor

Carin Nguyen Real Estate Network August 2024 - May 2025, Phoenix, AZ Managed up to 83 listings simultaneously from intake to contract acceptance, ensuring accuracy, timeliness, and client satisfaction; also served as closing coordinator on select files to ensure smooth transaction completion.

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Oversaw MLS quality control for all listings—audited entries, corrected errors, optimized property descriptions, and developed systems to track price reductions, marketing efforts, and tiered service alignment.

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Handled seller communications, including regular updates, marketing feedback, strategic discussions, and client escalations with professionalism and empathy.

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Partnered with new construction reps at Meritage to manage spec home listings and marketing logistics; implemented internal processes in OpenToClose to enhance operational efficiency.

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Trained and supported agents on listing workflows, documentation standards, and compliance, and supervised a personal assistant in listing operations and workflow systems to maintain consistency in high-volume processes.

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Server

Denim and Diamonds August 2024 - January 31, 2025, Mesa, AZ

• Provided high-quality service in a fast-paced, high-volume restaurant and nightclub setting.

• Maintained composure and professionalism while handling multiple tables and guest needs simultaneously.

• Demonstrated exceptional interpersonal skills, teamwork, and multitasking ability under pressure. Realtor Listing Manager Transaction Coordinator Elite Brother Group Viking Investment Team @ Kenneth James Realty June 2023 - August 2024, Gilbert, AZ Helped build and train the Elite Brothers real estate team, developing scalable systems and backend operations to support growth, while onboarding a transaction coordinator for the Viking Investment Group.

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• Acted as both listing manager and transaction coordinator, managing 30+ active listings and buyer files simultaneously.

• Led listing prep, scheduling, MLS entry, contract timelines, and client updates to ensure smooth, compliant transactions.

• Provided training and guidance to agents on client service, contract workflows, and compliance best practices. Coordinated with inspectors, lenders, and escrow, implemented social media strategies to boost listing visibility, and negotiated favorable contracts to ensure client satisfaction.

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Listing Manager Realtor

David Newman Partners @ Hague Partners July 2022 - June 2023, Scottsdale, AZ Supported 25+ listings from intake to the closing table as part of a high-volume team, assisting agents with listing management, client communication, and contract negotiations.

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• Helped prepare and attend listing presentations, contributed to pricing strategies and market positioning, and collaborated on contract acceptance terms.

• Attended photography appointments and ensured marketing readiness by overseeing listing prep and visual asset coordination.

• Built strong relationships with attorneys, lenders, and contractors to enhance client service and referral pipelines.

• Managed detailed databases for pipeline tracking and follow-up, and maintained consistent five-star communication throughout the client experience. Real Estate Agent

KP Elite @ eXp Realty January 2021 - July 2022, Chandler, AZ

• Helped buyers secure financing and identified ideal properties.

• Facilitated closings with precision and thorough documentation.

• Improved client retention with strong communication and follow-up strategies. Real Estate Agent

CC & Co Key Legacy Group @ Keller Williams Realty Phoenix January 2019 - January 2021, Tempe, AZ

• Supported clients through inspections and negotiations.

• Created marketing plans that accelerated property visibility and closed deals faster.

• Increased referral business through strong client relationships and partner collaboration. EDUCATION

Certified Nursing Assistant (CNA)

Arizona Medical Training Institute • Mesa, AZ • 2013 Real Estate License

Arizona School of Real Estate and Business • Gilbert, AZ • January 2019 SKILLS

• Market Analysis & Pricing Strategy

• Process Improvement & Workflow Design

• Client Communications & Seller Experience

• Team Training & Agent Support

• CRM & Transaction Management (OpenToClose, MLS, Transaction Desk, FUB, DotLoop, Close CRM)

• Contract Negotiation

• Real Estate Operations & MLS Accuracy

• Escrow Coordination

• Listing Marketing & Property Visibility

• Problem-Solving & Conflict Resolution

• System Building & SOP Development

• Calendar Management & Scheduling

• Multichannel Communication (Phone, Email, Text, Slack)

• Time Management & Deadline Tracking

• Document Accuracy & Compliance

REFERENCES

Kyle Price

Team Leader • Kenneth James Realty • 480-***-**** MJ Cordova

CEO, KP Elite • eXp Realty • 480-***-****

Katie Fiore

Lead Transaction Manager • Carin Nguyen Real Estate Network • 623-***-**** Andrew Greaves

Regional Manager • Fello • 480-***-****

Kristine

Club Manager • Denim and Diamonds • 702-***-****

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