Remote Customer Support & Office Management

Hollins Sheets

Williamsburg, VA +1-757-***-**** ***************@*****.***

Professional Summary

Experienced Office Manager and Certified Surgical Technologist with over 13 years in administrative, customer service, and healthcare roles. Skilled in client relations, technical support, and remote operations. Adept at resolving customer issues, managing office functions, and supporting healthcare teams. Seeking a remote customer support or client services position to leverage strong communication and organizational skills. Work Experience

Office Manager/Remote Customer Service

Trescal, Inc. Providence Forge, VA

October 2022 to February 2026

* Assisted in administrative functions of contract review and recall equipment and vendor outsource equipment status.

* Relayed information to internal and external customers to ensure clear communication.

* Built and maintained strong customer and vendor relationships to support business operations.

* Used internal software to retrieve customer and equipment status information and advised customers on purchase order status.

* Tracked and managed customer equipment outsourced for servicing at internal and external vendors.

* Responded to customer inquiries, investigated and resolved issues, and provided timely status updates.

* Prepared purchase requisitions, customer quotations, estimates, and related correspondence.

* Oversaw all internal office operations for customer service to ensure smooth workflow. Certified Surgical Technologist/Materials Management Specialist Advanced Vision Surgery Center Williamsburg, VA

January 2016 to June 2022

* Assisted surgeon with ocular procedures including cataract surgery, blepharoplasty, ptosis repair, biopsies, and chalazion incision and drainage.

* Oversaw all sterile processing and ensured compliance with safety standards.

* Opened sterile fields and turned over operating rooms efficiently between cases.

* Prepared and delivered medications and provided patient care as needed.

* Conducted pre-op and post-op follow-up calls and scheduled patient appointments.

* Managed all materials ordered for the surgery center and clinical office while monitoring pricing and costs. Medical Biller - Remote

The Communication Company Williamsburg, VA

April 2018 to August 2021

* Prepared and submitted clean claims to insurance companies electronically and by paper.

* Processed and posted primary, secondary, and personal insurance payments accurately.

* Independently answered questions from patients, clinical staff, and insurance companies.

* Researched and resolved claims issues, submitting corrected claims and appeals as needed.

* Reviewed accounts for possible assignment and prepared, reviewed, and sent patient statements.

* Prepared information for the collection agency and performed collection actions by phone and mail. Education

Surgical Technology (Associate's degree)

Riverside School of Health Careers Newport News, VA January 2008 to July 2009

Skills

Microsoft Outlook Jira Medical Billing Administrative experience Office experience Anatomy Knowledge Phone etiquette Microsoft Word Attention to detail Typing ICD-10 Vital signs Microsoft Office Technical support Medical terminology Clerical Experience Materials management EMR Systems Microsoft Excel Nursing Computer skills HIPAA Multitasking Medical Office Experience Epic Medical Terminology Communication skills Customer service Account management Patient Care Organizational skills Ophthalmology Experience Clerical experience Hospital experience EMR systems Vital Signs QuickBooks Office management - Office management experience (3–5 years) Leadership Materials Management Virtual and phone client communication

Certifications and Licenses

Certified Surgical Technologist

Present

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