IT System Administrator & Technical Support

EREDIAT YALEW KEBITA

Hyattsville 207**-***-*** **20 ************@*****.*** WWW:

Professional summary

Experienced IT Professional and System Administrator with 8+ years of experience in hardware maintenance, network support, system troubleshooting, customer service, and office operations. Skilled in Active Directory, network monitoring, software installation, Microsoft technologies, and technical support. Strong communication, problem-jdjdf solving, and teamwork abilities. Skills

System Administration

Hardware & Software Troubleshooting

Network Monitoring & TCP/IP

Active Directory

Microsoft 365 & Power BI

Technical Support

Windows Operating Systems

SharePoint & Web Development

Customer Service & Communication

. Work History

Assistance Manager - Kids for Less Clothing Store, Hyattsville, MD [07/2024–Present]

Supervise daily store operations and customer service.

Assist with inventory management and staff coordination..

Handle cash transactions and maintain store organization.

Support sales growth and customer satisfaction.

Front Desk Associate - A-Class Concierge Services, Washington, DC [01/2025–Present]

Greeting visitors warmly, creating Posetive first impression of Origanazation and assist residents professionally.

Manage reservations, phone calls, and front desk operations.

Developed strong relationships with repeat guests, resulting in increased loyalty and return visits. System Administrator Amhara Bank 07/2018 – 09/2023

Managed and monitored IT systems, servers, and network devices.

Installed and maintained hardware and software systems.

Supported users with troubleshooting and technical issues. IT Support Specialist (Volunteer) Village of Light for Children and Elders [11/2019 – 06/2023]

Installed and maintained hardware and software system.

Supported users with troubleshooting and technical issues.

Managed user accounts and system updates.

Ensured network reliability and security across multiple locations. Computer Hardware Technician Addis Ababa Trade Industry Office [02/2015 – 07/2018]

Installed and upgraded computer hardware components.

Configured printers, scanners, and networking devices.

Maintained operating systems and network connectivity. Educations

Master of Science in Computer Science – Ambo University

Bachelor of Science in Information Technology – Wolaita Sodo University Certifications

Cybersecurity for Everyone – University of Maryland

Technical Support Fundamentals – Google

Contact this candidate