Administrative & Patient Services Coordinator
Resume:
Kayla Hutton
Baltimore, Maryland **202 United States
Mobile: 443-***-****
Email: *************@*****.***
Work Experience:
Administrative Assistant
EPEC Clinic
Rosedale, MD
9/24 - Current
Salary: $25.00 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
-Create and prepare any necessary documents and paperwork for new patients using Tebra system, handle insurances, and copays
- Handle and solve Insurance prior authorizations and billing inquiries for patients
-Multi task answering phones, taking messages for primary doctor, and schedule patients in a timely and fashionable manor
-Type, dictation, filing, and interfacing with appropriate staff and public
-Maintaining accurate record keeping, meeting deadlines, analyzing, and providing information from multiple systems
- Maintain use of Excel to keep track of patient data for drug medications, appointment dates for patients, primary care doctor offsite tasks, and scheduled deliveries
- Maintain use of Microsoft word to create, fax, email letters, and/or data to patients, and primary care doctor
- Maintain daily use of Microsoft teams and email to keep a consistent flow of contact with primary care doctor, employees, and outside communication at all times
-Maintain use of inventory checklist to ensure all staff have necessary tools, equipment, and supplies for office
Patient service coordinator
Medstar
9105 Franklin Square drive
Rosedale, MD
3/2023 -9/2024
Salary: $20.87 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
- Greeted patients in a professional, friendly, courteous manner, and offer confidential assistance to ensure that the patient has a positive experience at the office.
- Managed the intake of patients into the practice, screened for emergent conditions, registered, verified insurance, and explained patient responsibility regarding payment for services and co-pays.
- Collected copayment prior to care using the TOS system and reviewed all encounter forms and prepared charge batches as assigned.
- Scheduled appointments including follow up and referral appointments, lab tests, radiology services, specialty referrals, and other procedures as directed by providers.
- Relayed pertinent information to patients regarding preparation for laboratory tests and examinations; provided directions and/or maps, and arranged interpreters, escorts, and wheelchairs, as needed
- Answered the telephone, delivered messages appropriately utilizing Medconnect and prioritized calls appropriately and timely.
- Worked with the healthcare team to ensure smooth and efficient patient flow and clinical operations.
- Problem solved and analyzed management information requirements to operate program or administrative reporting systems
- Prepared, updated, copied forms, and records on a routine basis.
- Scanned patient information regularly to keep information up to date into patients' medical records. Scheduled appointments by phone or in person utilizing the electronic medical record (EMR); obtained, confirmed and entered patient information including demographics, insurance information, and billing data.
Assistant Teacher
Arrow Child and Family Ministries
1605 Cromwell Bridge rd
Towson, MD
5/22-9/22
Salary: $20 Per Hour
Hours per week: 30
Duties, Accomplishments and Related Skills:
Maintained a safe learning environment for students and managed student behaviors while in the classroom
- Assisted in timely completion of all necessary paperwork to accurately record student progress. Included daily attendance, grades, IEP data, and behavioral logs
- Assisted with creation of criteria and remediation materials as directed by the the teacher - Maintained proper rules, safety, and security of students, providing crisis intervention when necessary - Provided a learning environment that is stimulating and motivating to students who were not mentally equipped for a public school environment.
Clinical Customer Service Representative
Johns Hopkins Hospital
600 N Wolfe st
Baltimore, MD
2/2021 - 4/2022
Salary: $17.00 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
- Used EPIC system to request and follow up maintenance issues; updated forms and outdated forms; set up transportation for patients
-Built patient binder charts and maintained patient data in charts during each admission
-Prepared all documents for discharge of patient and secured patient charts for medical records pick up or transfer to another unit
-Performed clerical duties such as faxing, filing and copying, and print out important documents for nurses and doctors
-Researched and interpreted program related laws, regulations, guidelines, and procedures -Responded to patients’ needs via answering phone bell system
-Trained new hires such as clinical techs, customer service representatives, and nurses -Ordered and stocked supplies, manned multiple phone lines, took messages, and assisted doctors and nurses with administrative needs
Towson State University Baltimore, MD United States
Bachelor’s Degree
GPA: 2.887
Credits Earned: 123
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