Customer Service & Training Manager

LILITHA MHATU

Cape Town, South Africa +27-61-112-**** *************@*****.***

Professional Summary

Motivated Bachelor of Arts student majoring in Sociology and Psychology at UNISA with experience in direct sales, customer service, leadership, training, and client relationship management. Recognised for strong communication, professionalism, adaptability, and the ability to build high-performing teams. Promoted to Training Manager after only three weeks for meeting training standards and sales targets. Seeking opportunities in administration, customer service, retail, call centres, operations, or remote support.

Key Achievement

• Promoted to Training Manager after only 3 weeks for meeting training standards and consistently achieving sales targets.

Professional Experience

Training Manager (Promoted after 3 weeks)

Conquerors Direct Marketing 2025–2026

Promoted after consistently meeting training standards and performance targets.

Trained, coached, and mentored new sales agents.

Monitored trainee progress and provided feedback.

Motivated team members to achieve sales and service goals.

Demonstrated leadership, accountability, and excellent communication.

Sales Agent

Conquerors Direct Marketing

Promoted products and services to prospective customers.

Built strong client relationships and handled customer enquiries professionally.

Worked successfully in a target-driven environment.

Strengthened negotiation, customer service, and problem-solving skills.

Education

UNISA - Bachelor of Arts (Sociology and Psychology), 2025–Present

Milnerton High School - National Senior Certificate (Bachelor's Pass), 2023

Core Skills

Leadership • Training & Coaching • Customer Service • Administrative Support • Sales • Communication • Relationship Building • Data Entry • Microsoft Word • Microsoft Excel • Time Management • Teamwork • Problem Solving • Telephone Etiquette • Adaptability

Languages

English • isiXhosa • isiZulu

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