IT Support & Networking Technician
Resume:
Dennis R Cardozo-Enriquez
*** * ******* **, ******** VA, 20164 571-***-**** ***************@*****.***
Professional Experience
I am a consistent, even-tempered, and exceptionally hard-working professional. Having worked for a leading multinational company, I have developed strong corporate skills, including cross-functional collaboration, compliance with high-level operational standards, and effective stakeholder management. I am committed to supporting and encouraging staff members to uphold the highest standards of professionalism in any business environment.
Education
Potomac Falls High School
46400 State route 1582, Sterling VA,20165
Standard Diploma
June/17/2014
Additional skill: highly Fluent in Spanish language
Northern Virginia Community College
1000 Harry Flood Byrd Hwy, Sterling VA, 20165
Major: Information Technology
Sept 2014 -July 2020 (Associate’s degree: Graduation completed)
IT knowledge
oInstalling and configuring pc components
oInstalling, configuring, and troubleshooting Display and multimedia devices
oInstalling, configuring and troubleshooting storage devices
oInstalling, configuring and troubleshooting internal system components
oKnowledge on network infrastructure
oConfiguring and troubleshooting networks
oManaging users, workstations and shared resources
oImplementation of client virtualization and cloud computing
oSupporting and troubleshooting laptops
oSupporting and troubleshooting mobile devices
oInstalling and configuring print devices
oSupport of OS Types
oInstalling and configuring, and maintaining Operating systems
oSecuring workstations and data
oTroubleshooting of workstation security issues
oSQL SEQUEL DATABASE ‘
oKnowledge on Python, C, C++, and Java programming languages
oKnowledge on web design
The Academy of Computer Education (TrainACE)
45195 Research Pl #120, Ashburn, VA 20147
January to March 2020
Completion of A+ certificate training
Phlebotomy Certificate
July, 2015
The Medical Education Center
20609 Gordon Park Square suite 130, Ashburn VA, 20147
CPR training
Private security services- training
DCJS ID obtained -issued by department of criminal justice, justice services, Commonwealth of Virginia
Categories: alarm respondent Unarmed security officer/courier
Achievements
Diploma of recognition from the National Society of collegiate scholars at Northern Virginia Community College for leadership and service
Member of the National Society of collegiate scholars
During 2023 and 2024, I was formally recognized by senior management at AKIMA LLC for my outstanding performance and unwavering commitment to operational excellence. The IT Department issued multiple letters of commendation acknowledging my contributions to critical system implementations, adherence to SLA-driven workflows, and proactive support in maintaining infrastructure uptime and data integrity.
Experience
IT specialist - Helpdesk Support - Desktop Configuration management.
11/07/2022-01/03/2023.
2553 Dulles View Dr, Suite 700, Herndon, VA 20171
Supervisor: Gerson Saune and Timothy Sobik
Cell: 571-***-**** 719-***-****
RESPONSABILTIES:
Technical Skills & Experience
Diploma of recognition from the National Society of collegiate scholars at Northern Virginia Community College for leadership and service
Hardware Installation & Configuration: Assembled, installed, and configured PC components including RAM, GPUs, SSDs, and other internal hardware for desktops and laptops.
Peripherals & Multimedia Devices: Installed, configured, and troubleshot display units, multimedia devices, and print peripherals to ensure optimal functionality.
Storage Solutions: Deployed and troubleshot SSDs and other storage devices, ensuring data integrity and system performance.
Systems Administration: Managed user accounts, workstations, and shared network resources across enterprise environments.
End-User Support0: Provided Tier 1/Tier 2 support for laptops, desktops, and mobile devices, including hardware upgrades, OS troubleshooting, and application support.
Operating Systems: Installed, configured, maintained, and troubleshot multiple OS types, ensuring compliance with corporate security policies.
Workstation Security: Implemented security hardening, data protection protocols, and remediation of workstation security incidents.
Identity & Access Management: Executed password resets, managed RSA tokens and MFA authenticators, and administered Azure AD for user access and permissions on devices and accounts.
Asset Management: Oversaw device inventory lifecycle, including procurement tracking, deployment, and decommissioning.
Project Execution: Contributed to enterprise-scale projects such as computer upgrades/replacements, data migrations, RSA token migrations, and MSFA migrations for teams in the U.S. and overseas.
Enterprise Office Support: Delivered technical support in large-scale corporate office environments, adhering to SLA-driven response times and ITIL best practices.
Large-Scale Enterprise IT Operations: Delivered comprehensive Tier 1/Tier 2 technical support within a corporate headquarters environment supporting 10,000+ employees across multiple departments. Operated in a high-availability, SLA-driven ecosystem, ensuring 99.9% uptime for critical workstations and maintaining strict compliance with ITIL service management frameworks.
High-Volume End-User Support: Provided daily technical assistance to 30+ end users across diverse business units, resolving incidents related to hardware failures, OS corruption, network connectivity, VPN access, and enterprise applications. Utilized ticketing systems such as ServiceNow to track, prioritize, and resolve requests within defined SLA targets, directly contributing to improved employee productivity and reduced operational downtime.
User Enablement & Cybersecurity Training: Developed and delivered training to staff on proper utilization of corporate-issued equipment, collaboration tools such as Microsoft 365, and secure data handling practices. Conducted both on-site and remote sessions via phone/Teams to reinforce company policies on data classification, phishing prevention, and endpoint security. Produced quick-reference guides to standardize best practices and reduce repeat incidents.
Mentorship & Compliance Adherence: Onboarded and mentored an IT intern at HQ, providing hands-on training in hardware deployment, Active Directory administration, asset lifecycle management, and incident documentation. Ensured all training activities and support procedures adhered to corporate compliance requirements, SOX controls, and internal security guidelines. Documented SOPs to maintain knowledge transfer and audit readiness.
Specimen Accesioner/Data entry LabCorp 10/20/2021-09/20/2023. 13900 Park Center Rd. Herndon, VA 20171
Supervisor: Chhaya Chuon- James Ro
Cell: +1-571-***-****
RESPONSABILTIES:
Introduce and prepare biological specimens to the laboratory to ensure accurate processing
Open specimens and pour off into secondary containers to prepare for analysis and testing
Verify patient demographic information matches the test requisition form submitted
Make sure all proper tests are entered in the system according to test requisitions
Accurate handling of irreplaceable samples
Data entry of patient information into the computer system for tracking purposes
Meet key production metrics and quality measures to ensure timely and accurate results
Unpack and route specimens to their respective staging areas
Pack and ship specimens to proper testing facilities when required
Properly prepare and store excess specimen samples
Resolve and document any problem specimens
Handle and dispose of medical and chemical waste
Comply with applicable environmental health and safety policies and procedures
Operate automated instrumentation under supervision if necessary
CARRIER-CLERK EDIBLE ARRANGEMENTS 06/01/2017-08/10/2017. 6723 LEA BERRY WAY, HAYMARKET, VA 20169, PHONE: 703-***-****
RESPONSABILTIES:
Making sure the address and name tag is correct upon delivery
if customers are not at home call to their reference numbers in order to know where to leave their order or arrange a delivery appointment
inform the manager about any issues in regard to complaints
arrange inventory to a pre-defined assigned area before critical pull time
MACHINE OPERATOR (P-BURG OPERATOR-MX MACHINES) 08/20/2015-02/15/2020. IDEMIA TECHNOLOGIES
RESPONSABILITIES:
Check that information on work order is correct
Startup machine processing software system
Clean sensors and change color rolls according to customer’s requests
Make sure back printing and front printing on cards have all correct information
Check and test card chips and magstripes
Make sure quality standards are met
Fill in proper information on work orders ‘
Document assignments on the work assignment sheet shift
Adjust and calibrate mail encapsulation machine before running the assignment
Encapsulate cards along with their corresponding carriers and inserts into their corresponding envelopes by using a mail encapsulation machine (p-burg)
Process assignments in order of precedence
Handle completed assignments to dispatch departments (UPS-FEDEX-PRIORITY MAIL)
Fix minor problems that the machine might present during the shift
Report downtime to supervisor
FULLFILMENT ASSOCIATE AMAZON 10/15/2015-01/10/2016. 45121 GLOBAL PLAZA STERLING, VA, 20164, PHONE: 703-***-****
RESPONSABILTIES:
Taking orders from supervisors and handheld computers to find products in the amazon warehouse
Remove orders (items) from the shelve inventory to place them in a cart
Ensure that the quantity specified is counted several times before taking them to the packing department
Take damaged items to a pre-defined bin area and report it to the supervisor
Assisting in shipping department
sorting and shipping out customer’s orders by taking them to a pre-defined assigned area before critical pull time
NEWSPAPER CARRIER THE WASHINGTON POST 05/08/2015-10/15/2015. PHONE: 703-***-****
RESPONSABILITIES:
Effective delivery of newspapers on time
Effective usage of maps in different areas and routes
Minimize the time of bagging in order to achieve a fast delivery on time
Verify addresses and newspapers upon delivery
Organize different kinds of newspapers by grouping
SALES FLOOR ASSOCIATE TARGET-RETAIL STORE 06/15/2014-03/20/2015. 46201 POTOMAC RUN PLAZA, STERLING, VA 20165, PHONE: 703-***-****
RESPONSABILITIES:
Maintain a correct merchandise department through zoning the department
Stocking empty shelves, and end caps
Reporting troubles to the floor supervisor
Replacing broken, and damaged items
Usage of walky-talky to effectively communicate in store in store, and answer to call buttons for back up in check lanes or customers’ requests
Taking supplies away the front-end area to the backroom area
Generate good guidance to guests in finding commodities
Verifying that products are not expired
Using target devices to double check prices and discounts or find out if the store carries items the customer asks for
Helping customers to find items they look for
Maneuver cash register when needed
Running cash register, charging payments, and performing exchanges.
SPANISH TRANSLATOR-INTERPRETER(FREELANCER) AT SAFE DRIVING ACADEMY
100 Herndon Pkwy #202, Herndon, VA 20170 08/10/2013-01/20/2014 RESPONSABILITIES:
Accurately translate a wide variety of driving material from Spanish into Standard English
Provide consecutive and simultaneous interpretation between Spanish and English and vice versa
Produce written translations
Assist clients with presented driving material
Guiding non-English speakers through class material
Provide accurate translation-interpretation of video audio of the presented material in class
CASHIER MACDONALD’S 09/01/2011-06/01/2013
20880 Pidgeon hill Dr, Sterling VA, 20165
RESPONSABILITIES:
Taking customer’s orders
Delivering food at front counters and drive-thru windows
Replacing and stocking supplies when necessary
Running a cash check register, charging payments and performing exchanges
Making sure that customer’s orders are precise and ready
Being responsible for stocking duties at front counter
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