IT Technician - Network & Software Support
Resume:
CONTACT
October **** -
Current
October **** -
February 2022
March 2014 - May
2021
Masithi Khumbudzo
House no 242
Sassa Street
Block B
Vuwani
0952
*************@*****.***
Detail-oriented and technically proficient IT Technician with hands-on experience in maintaining and supporting computer systems, hardware, and networks. Skilled in diagnosing and resolving technical issues, installing/ Deployment and configuring software and devices, and ensuring optimal system performance. Adept at providing user support, managing routine updates, and documenting technical procedures. Strong foundation in operating systems, network protocols, and cybersecurity practices, with a commitment to minimizing downtime and enhancing operational efficiency.
Service Technician
Altron Digital Business
Provide support for Nedbank as onsite support for Network, Tablets, laptops.
Deployment of software and testing of software on banking system. Support ABSA EFT system, maintaining/upgrading and deploying software on devices.
Support for Boxer, PEP and PEPKOR point of sales, network and server upgrades/deployment and maintenance
Setting up new equipment and machinery at customer locations and ensuring they operate efficiently
Performing routine inspections, preventative service checks, and proactive maintenance to keep equipment in optimal condition Diagnosing and fixing issues with malfunctioning or damaged equipment, and ordering replacement parts as needed
Identifying problems using diagnostic tools and implementing solutions to restore functionality and minimize downtime
Answering inquiries, providing technical support, and instructing customers on the correct use and care of equipment
Keeping detailed documentation of services performed, repairs made, and parts used for both compliance and future reference Coordinating with other technicians, colleagues, and teams to address complex issues and ensure comprehensive service delivery Following safety protocols and guidelines to prevent accidents and injuries on the job
Staying updated through ongoing training and adapting to new technologies, equipment, and procedures
IT Consultant
Interfile
Provide support for Department of Home affairs on the Invoicing and Receipting computer.
Upgrading the Invoicing and Receipting Engine application. Training and tutoring users on the new version.
Upgrading server database
Support Engineer
Business ConneXion (BCX)
Provide IT Support for SAB-Inbev, Cashbuild, The Foschini Group, Shoprite group, Mcdonald’s, Mr Price, EDCON, Queenspark, Truworths PROFILE
EXPERIENCE
November 2013 -
February 2014
2012
2011
2007
2026
2026
2026
Constantly ensuring that IT systems, products and services are used more effectively, and complex problem situations are investigated and resolved. Administration of the following Services: Active Directory, Microsoft Exchange, WebEx, Uniflow Print Quota, Cisco Jabber, Microsoft office and Office 365, Adobe and McAfee Endpoint Security work Monitoring. Compile IT,Coordinate, control and managing of logged calls. Created data submission task reminders for data capturers. Ensure maximum security measures are implemented to protect client files on systems.
Ensuring Data capturing computers and SQL Server are correctly configured.
Hardware installations and troubleshooting (Routers, Printers, Servers, Cabling)
Volunteer
Business Connexion (BCX)
Assist the workshop with computer, switches,, printers and cable repairs. Reimaging of different customer operating systems and applications. Travelling with and assisting other technicians with big projects which are behind schedule.
Assisting network engineers with LAN cables, and network setup in different customers. Tiding up of stores, workshop and offices Creative Technology Universitas
National Certificate: Information Technology (Technical Support) Capricorn FET College
National Certificate: Information Technology & Computer Science St. Brendan's High School
Senior Certificate with Exemption
12
Networx for Career development
Assessor
NQF Level 5
Networx for Career development
Facilitator
Networx for Career development
Moderator
Hardware and Software Maintenance skills : Installing, Configuring, and Repairing desktops, Laptops, Printers and mobile devices
Cybersecurity Awareness skills: Basic knowledge for firewall, anti-virus softwares, and data protection practices
Cloud Services: Familiarity with platforms like Microsoft 365, Google workspace and cloud storage solutions
Networking: Understanding of WAN/ LAN, TCP/IP, DNS, DHCP and VPNs for troubleshooting connectivity issues
Operating Systems: Proficiency in Windows, macOS, and Linux environments.Proficiency in Windows, macOS, and Linux environments. Team liaison and interpersonal skills
Organizing, planning and Reporting skills
Nadine Hildebrandt - Altron Digital Business
Field Service Manager
Sibongile Khanyeza - Interfile
EDUCATION
SKILLS
REFERENCE
Consultant Team Leader
Tshikani Hendrick Mahlathi - Business Connexion
Field Services Team Leader
Contact this candidate