Experienced Administrative & Customer Service Support

ASHLEY SANTILLAN

Dallas, Texas

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PROFESSIONAL SUMMARY

Results-driven administrative and customer service professional with over 6 years of experience supporting customer relations, quality assurance operations, data management, and transportation logistics. Recognized for exceptional attention to detail, accuracy in high-volume data entry, and the ability to maintain organized records while supporting fast-paced business environments. Demonstrates strong communication, problem-solving, and organizational skills with a proven ability to build positive relationships with customers, vendors, and team members. Experienced in managing sensitive information, coordinating operational processes, and ensuring accuracy across multiple systems and databases. Known for professionalism, reliability, adaptability, and a commitment to delivering outstanding customer experiences while contributing to organizational success. Equipped with additional healthcare training in phlebotomy, further strengthening interpersonal communication, documentation accuracy, and attention to detail. CORE COMPETENCIES

Data Entry & Database Management • Customer Service • Administrative Support • Logistics Operations • Freight Documentation • Dispatch Coordination • Quality Assurance • Microsoft Office Suite • Records Management • Scheduling • Problem Resolution • Team Collaboration • Communication • Time Management • Attention to Detail PROFESSIONAL EXPERIENCE

KLN EXPRESS – Data Entry & Operations Support Specialist Dallas, Texas 2024 – Present

• Manage high-volume data entry involving freight movements, dispatch records, maintenance documentation, invoices, and transportation reports.

• Support freight brokers and dispatch personnel by processing shipment information and load documentation.

• Maintain transportation and fleet maintenance records to ensure operational accuracy.

• Coordinate communication between dispatchers, drivers, maintenance personnel, and management.

• Generate operational reports and assist leadership with administrative functions.

• Track repair orders, preventive maintenance schedules, and service records.

• Maintain exceptional accuracy while managing multiple priorities and deadlines. GENERAL MOTORS (GM) – Quality Assurance Technician Arlington, Texas 2022 – 2024

• Conducted detailed quality inspections of vehicle components and manufacturing processes.

• Identified defects and documented findings for corrective action.

• Maintained quality assurance records and inspection documentation.

• Assisted production teams with quality improvement initiatives.

• Collaborated with supervisors and manufacturing personnel to ensure compliance with standards. GENERAL MOTORS (GM) – Customer Service Representative Arlington, Texas 2019 – 2022

• Delivered professional customer support and issue resolution.

• Maintained accurate customer records and documentation.

• Coordinated with internal departments to ensure efficient service delivery.

• Managed multiple customer interactions while maintaining high service standards.

• Built strong customer relationships through effective communication and problem-solving. EDUCATION & TRAINING

Stone Academy – Fort Worth, Texas

Certificate in Phlebotomy

Training included venipuncture and specimen collection, patient communication, medical documentation, safety procedures, infection-control practices, confidentiality standards, and accurate recordkeeping.

TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Microsoft Outlook • Google Workspace • Data Entry Systems • Electronic Records Management • CRM Systems • Freight & Logistics Documentation • Transportation Operations Software

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