Client-Facing Operations & Project Admin

Harpreet Kaur 516-***-**** *********@*****.***

linkedin.com/in/harpreetkaur94725

Professional Experience:

Eveready Roofing/ Perrotta Solutions- Island Park April 2026- Present

Managed roofing, siding, and gutter projects from initial inquiry through completion, including scheduling, customer communication, and subcontractor coordination

Generated estimates and invoices using QuickBooks while maintaining organized project documentation and customer records

Provided ongoing customer support, coordinated materials and staff, and ensured timely project updates and follow-ups to maintain project efficiency.

Managed daily administrative operations of a multi-physician practice, Coordinated program development, budgeting, and operational planning to support departmental growth and efficiency

Ensured regulatory compliance, optimized billing and revenue processes, and collaborated with physicians and leadership to improve per

BIOIVT- Westbury, NY- Senior Client Associate March 2022- July 2025

Coordinated calendars, calls, and meetings for senior leaders and clients, ensuring accurate scheduling and preparation.

Served as the first point of contact, answering and routing high-volume client phone calls professionally.

Maintained detailed client files and records for a $60M+ portfolio while protecting confidential information.

Prepared and processed client documentation, invoices, and transaction paperwork with high accuracy.

Coordinated travel arrangements and expense reports for senior staff in compliance with company policies.

Medical Office - Queens, NY- Administrative Manager July 2013- July 2022

Directed day-to-day office operations, including scheduling, front desk reception, phones, and medical records.

Managed busy multi-line phone systems, routing calls and communicating with patients, vendors, and partners.

Served as liaison to building management, IT, and vendors for repairs, installations, and office maintenance.

Ordered office supplies, tracked inventory, and maintained organized filing systems.

Planned office meetings and staff events, coordinating schedules, catering, and logistics.

Supported HR processes, including onboarding, training documentation, and staff integration, while maintaining HIPAA compliance.

Sunnyside Community Services- New York, NY- HR Specialist Intern September 2015- June 2016

Reduced employee data entry errors by 30% through HRIS training and process enhancements, ensuring 100% data integrity and successful audits with zero discrepancies.

Developed HR reports and analytics that drove strategic staffing decisions, leading to a 10% increase in team productivity and operational efficiency.

Conducted 10+ HRIS training sessions, equipping staff with essential tools to streamline HR processes and improve workforce management.

EDUCATION:

Touro University New York, NY MS in Industrial Organizational Psychology with a minor in HR Graduated

Hofstra University New York, NY BS in English with a minor in Psychology Graduated

SKILLS

Administrative Support Office Operations & Scheduling Calendar & Appointment Management Client & Patient Relations

Data Entry & Documentation Cross-Functional Team Collaboration Remote & Hybrid Work Environments HIPAA Compliance travel and expense coordination High-volume phone handling and client communication Vendor and building management liaison HR support, onboarding, confidential records management Healthcare Protocols

Microsoft Office (Word, Excel, Outlook, Teams, SharePoint) HRIS (Basics) Google Workspace (Docs, Sheets, Drive) Quickbooks

Health & Medical Records (EMR / EHR) Systems Epic (Billing) Sage X3 Salesforce Multilingual: Punjabi, Hindi, Urdu

Proficient in Punjabi, Hindi, and Urdu

ACTIVITIES:

Interests: Writing, Reading, learning Poetry, Photography, Working With Kids, Career Consulting

Leadership & Activities:

Student Lead in South Asian Society at Hofstra University

• Organized fundraising initiatives, securing $5,000 in sponsorships to support club activities.

• Established short- and long-term goals, driving actionable plans to meet objectives.

• Implemented feedback systems to enhance operations and member engagement.

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