Certified Phlebotomy Technician and Behavior Technician

CHARITY DOWNS

Germantown, MD ***** **************@*****.*** 240-***-****

PROFESSIONAL SUMMARY Compassionate, NHA-Certified Phlebotomy Technician with hands-on clinical externship training in high-volume specimen collection, handling, and processing. Combines sharp clinical skills with a strong background in behavioral health, specializing in patient rapport, anxiety de-escalation, and meticulous data collection. Proven ability to maintain calm, sterile, and efficient environments for diverse patient demographics. CERTIFICATIONS & LICENSES

● Certified Phlebotomy Technician (CPT) – National Healthcareer Association (NHA) Credential ID: Active through 10/28/2025

● Basic Life Support (BLS) Provider – American Heart Association (AHA) Active through 07/26/2026

CLINICAL EXPERIENCE & TRAINING

Phlebotomy Technician Program (Externship) Cambridge Nursing – 2025

● Completed 80 hours of rigorous classroom instruction and lab skills training alongside 40 hours of hands-on clinical externship experience in an external healthcare facility.

● Performed numerous successful venipunctures using both straight and butterfly needles across diverse patient types.

● Demonstrated strict adherence to standard operating procedures for patient identification, order of draw, tube inversion, and specimen labeling.

● Maintained flawless infection control, hygiene standards, and sterile field maintenance to ensure patient safety and sample integrity.

PROFESSIONAL EXPERIENCE

Behavior Technician Proud Moments ABA – Germantown, MD 11/2023 – Present

● Utilize behavior intervention and de-escalation techniques to manage high-stress client behaviors, a skill directly transferable to treating needle-phobic, pediatric, or anxious patients.

● Conduct precise, real-time data collection and analysis to monitor progress, ensuring absolute accuracy and documentation integrity.

● Collaborate closely with interdisciplinary teams and families to provide individualized support and build rapid, trusting rapport.

Salon Assistant Hairbynatural LLC – Germantown, MD 06/2024 – 06/2025

● Managed client appointments, booking systems, and financial transactions accurately in a fast-paced environment.

● Maintained strict salon hygiene and sanitation standards, upholding infection control protocol for all shared tools and equipment.

CORE MEDICAL & PROFESSIONAL SKILLS

● Clinical: Venipuncture, Butterfly Needles, Specimen Processing & Handling, Order of Draw, Patient Identification.

● Compliance: HIPAA Compliance, Patient Confidentiality, OSHA Safety Guidelines, Infection Control.

● Soft Skills: Patient De-escalation, Pediatric & Geriatric Rapport, Time Management, Active Documentation.

VOLUNTEER WORK

● Volunteer Victoria’s Life of Faith Church – Forestville, MD (2020 – 2024)

● Volunteer Thrive Nonprofit Organization – Washington, DC (2020 – 2023) EDUCATION

High School Diploma Northwest High School – Germantown, MD Graduated: 05/2025

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