Medical Billing & Administrative Support Specialist

Rosalina Torres

***** **** ****** ***** *******, TX 77064 702-***-**** ************@****.***

Objective

Medical billing professional with bilingual communication skills and a strong hospitality background, offering extensive guest service and operational experience. Seeking an administrative, customer service, or billing support role in a fast-paced environment where my interpersonal skills, attention to detail, and systems knowledge can be effectively utilized. Experience

Greenbrook Mental Wellness Centers, McLean, VA — Charge Entry Specialist (Remote) October 2024 – April 2026

• Entered patient charges and insurance information with a high level of accuracy in a fully remote work environment

• Reviewed and validated CPT/ICD-10 codes to ensure compliance and support proper reimbursement

• Communicated with clinical staff and providers to resolve missing or inconsistent patient and billing data

• Audited patient authorizations to prevent claim issues and support timely claims submission and payment

• Maintained strict adherence to HIPAA standards while handling sensitive patient and billing information remotely

• Supported overall revenue cycle efficiency by identifying and correcting errors prior to claim submission Tyme Global Technologies, New York, NY — Reservations Agent / PBX Operator (Remote) July 2021 – May 2025

• Promptly answered telephone calls, emails, and other contact channels with the highest level of professionalism. Listened and responded to guest inquiries using a positive, clear speaking voice

• Proactively asked questions to identify guest needs and makes recommendations for additional services and amenities to both maximize revenue and enhance the overall guest experience

• Assisted guests by booking reservations for dining, entertainment, and transportation by inputting new or modifying reservations in the appropriate POS/PMS systems while maintaining a high level of attention to detail The Westin Las Vegas Hotel & Spa, Las Vegas, NV — Night Auditor / Overnight Manager on Duty May 2012 – June 2021

• Calmly and professionally resolved all emergency and non-emergency situations that arose overnight at an 826-room full- service hotel located in the Flamingo corridor of the famed Las Vegas Strip

• Reviewed and verified all guest charges, including room, food, and incidental expenses, prior to end-of-day system closeout

• Completed end-of-day system processes, including audit procedures and account adjustments, while maintaining accurate financial records through reconciliation and documentation of daily transactions

• Promoted repeat business and guest loyalty by offering to book future reservations upon check-out and provided recommendations for alternate Marriott International properties worldwide

• Frequent recipient of service-related awards and commendations via guest feedback received by email or survey, and through external ‘spirit awards’ from airline partners (i.e.: Hawaiian Airlines, British Airways, Delta, American, etc.) Systems Experience

• AdvancedMD RCM (Charge entry, billing, patient and revenue cycle management)

• Salesforce Data Center (CRM: Customer Relationship Manager)

• Oracle OPERA Property Management System (Full service, cloud, EOD processes)

• Amadeus HotSOS (Hotel Service Optimization System)

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