Senior Technical Writer & Technical Publications Specialist

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MEGHAN ZIERES

541-***-**** ******.******@*****.*** linkedin.com/in/meghan-zieres-728a1017/ Senior Technical Writer Technical Publications Specialist Aviation & Regulated Systems PROFESSIONAL SUMMARY

Experienced Technical Writer and Editor with 15+ years of experience developing, standardizing, and optimizing technical documentation for complex, regulated systems. Expertise in structured authoring, content governance, and documentation lifecycle management across aviation, healthcare, and enterprise environments. Proven ability to translate complex engineering requirements into clear, actionable content while improving consistency, usability, and process efficiency. Known for strong editorial judgment, attention to detail, and driving documentation standards across cross-functional teams. Core Competencies

• Technical Writing and Editing

• Content Governance and Editorial Review

• Structured Authoring and Information

Architecture

• Documentation Requirement Analysis

• Industry Standards and Compliance

(AS9100, S1000D)

• Project Management and Agile

Methodologies

• Subject Matter Acquisition

• Version Control and Documentation

Management

• Proofreading and Quality Assurance

• Cross-Functional Collaboration

• Virtual Communication

PROFESSIONAL EXPERIENCE

GE Aerospace Remote April 2025 - Current

Flight Test Author

As a Flight Test Author on the GE9X flight test team, I develop and maintain flight test service inspections and guided procedures supporting active engine testing for one of the most advanced commercial aircraft engines in development. Collaborate directly with engineers and field technicians to capture real-time updates and translate complex engineering requirements into clear, actionable procedures used during inspection and maintenance activities. Operate in a fast-paced environment where documentation must continuously evolve to reflect engineering changes, inspection findings, and operational needs. Key Accomplishments:

• Develop and maintain flight test service inspection documentation and guided procedures supporting GE9X engine testing.

• Collaborate with engineers and technicians to capture and implement real-time procedural updates during active test cycles.

• Translate complex engineering instructions into structured, technician-facing procedures to support inspection and maintenance activities.

• Ensure clarity, usability, and accuracy of documentation in a high-tempo environment with rapidly evolving requirements.

• Align documentation updates with engineering changes to support operational readiness and ongoing test execution.

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TekSystems Remote December 2024 - April 2025

Senior Technical Writer

In my role as Sr. Technical Writer/Content Manager at Capital One, partnered with multiple teams to develop technical documentation that improved knowledge sharing and reduced support inquiries. Collaborated cross-functionally with engineers and software developers to create user guides, FAQs, white papers, project summaries, and deployment guides. Supported documentation platform migration and contributed to standardization efforts to improve consistency and usability across content. Key Accomplishments:

• Managed migration of reliability documentation from Confluence to an internal online portal, improving content accessibility and alignment with organizational standards.

• Developed over 12 technical documentation artifacts, including application guides, operational procedures, internal knowledge bases, platform overviews, and customer-facing reports, reducing support inquiries by 25 percent.

• Designed and implemented standardized FAQ documentation for resiliency event performers, reducing onboarding time by 40 percent and improving procedural consistency across teams. GE HealthCare Remote 2021 – 2024

Senior Technical Writer

Supported the Magnetic Resonance division, collaborating with a global team to develop and maintain MR Service documentation. Authored Installation, Upgrade, and Service manuals using Oxygen, ensuring accuracy and usability for MR and PET/MR systems. Partnered with engineers and subject matter experts to refine engineering content, enhance clarity, and improve documentation effectiveness for field users. Contributed to process improvements and participated in agile ceremonies to support consistent, high- quality output.

Key Accomplishments:

• Proposed and led the implementation of a weekly Best Practices meeting for GE's writer team, creating a valuable platform for new hire training and knowledge sharing that was well-received.

• Developed a streamlined Review Guide to standardize engineering feedback processes, reducing inconsistency in markups and consolidating input methods (email, Teams, PDF annotations) with an estimation to save 15-18% of writers' time on each project, with broad adoption among team members despite initial resistance.

• Led the year-long effort to complete the PETMR Install manual for GE’s multi-modality Capri A release, coordinating updates and review timelines with the China team to ensure an accurate and timely release.

Insitu, Inc. Bingen, WA 2011-2021

Senior Technical Writer

Led development and standardization of technical publications for major equipment systems, including operator manuals, maintenance instructions, and training materials. Served as a senior writer and SCRUM Master, providing editorial guidance on language, style, and audience-focused content. Collaborated directly with engineers, technicians, and field personnel to produce practical, user-centered documentation. Developed foundational style guides, workflows, and templates that improved consistency and efficiency across the organization. Managed specialized projects, including leading the Vision Systems team and coordinating with military personnel for NAVAIR compliance. Key Accomplishments:

• Led a four-year project with the Vision Systems team under the Mission System portfolio, supporting integration across Payload, Communications, and Vision Systems products.

• Developed user-friendly work instructions and checklists through hands-on collaboration with technicians, improving operational efficiency and accuracy.

• Created and implemented the organization’s foundational style guide, standardizing language, structure, and formatting across documentation.

• Served as liaison for NAVAIR IETM and NATOPS documentation, coordinating updates and maintaining compliance through direct communication with military personnel. Additional Experience

Aviation Technical Publication Writer & Documentation Specialist Sikorsky Aircraft Shelton, CT 2010-2011

Aviation Electrician’s Mate US Navy Naval Air Station North Island 2006-2010 EDUCATION & QUALIFICATIONS

Associates of Arts

Columbia Gorge Community College The Dalles, OR

Relevant Training

Wisdom, Innovation, Nurturing Goals for Success (WINGS) Insitu, Inc. Aviation Fundamentals Naval Air Maintenance Training Group DET Technical Proficiencies:

Workflow & Process

Management

Astoria Workbench, Metastorm – E-work (Illustration Work Orders, Sound Offs, TPDRs, ECNs, Eis)

Project Management &

Methodologies

Agile, SCRUM

Programming

Languages & Markup

Languages

XML, XSL, XLIFF

Standards &

Compliance

AS9100, ATA100, S1000D, Simplified Technical English (STE) Version Control &

Collaboration Tools

Bitbucket, Confluence, GitHub, Jira, SharePoint, Source Tree Documentation &

Content Creation Tools

Adobe Acrobat Pro, Adobe Illustrator, Arbortext Epic Editor, AsciiDoc FX, Ascii Edit, Content@, DITA, FrameMaker, MadCap Flare, Markdown, Microsoft Office Suite, Oxygen, Visio, WordPress, XyEnterprise, Xyvision

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