Database Systems Administrator and Support Expert

Technically-sophisticated professional with extensive experience managing organization's database systems, while ensuring integrity, accuracy, and optimum performance. Expert at collaborating with team members for development and implementation of database systems in accordance with organizational requirements. Adept at coordinating all functions associated with installation and configuration of database management systems. Proficient at identifying and troubleshooting technical issues by creating and utilizing robust solutions. Excellent interpersonal and communication skills, combined with ability to strengthen long-term professional relationships at all levels to attain shared objectives. Areas of Expertise

Professional Experience

Independent Contractor/Caregiver, Lubbock, TX September 2022 - Present Provided full-time care for two family members, managing logistics, appointments, and home organization. Working as a delivery driver with Uber and Amazon Flex, optimizing routes and ensuring high customer satisfaction. Completed Salesforce Administrator certification while conducting hands-on practice with data management tools. Client Systems Engineer 2, VanderHouwen, Portland, OR / Lubbock, TX February 2022 - September 2022 Coordinated all functions associated with installation, configuration, troubleshooting of PCs at all Covenant Hospital systems.Ensured proper functionality of computers, while making connection with printers in accordance with organizational guidelines. Recorded new PC information in ServiceNow Database. Delivered technical support in deployment of software and new PCs.

Administrator of Donor Database, South Plains Food Bank, Lubbock, TX April 2011 – August 2021 Provided exceptional support to development and finance teams. Coordinating all activities associated with report writing, fields customization, processes automation, users’ entry in groups. Executed basic IT functions, while delivering exceptional audio / visual and desktop services. Delivered strategic assistance to development team in brainstorming and setting up campaigns.

● Ensured integrity and accuracy of Salesforce database through proper cleaning.

● Drove integration of programs with Salesforce, including volunteer, direct mail, and financial systems. Senior System Analyst, Lubbock, TX November 2001 – July 2010 Cardinal Health / CareFusion, Pyxis Automation & Information Oversaw entire facets associated with hospital accounts. Assured provision of outstanding customer services in West Texas area. Provided strategic guidance and education to users on installation of multiple systems / servers. Supported all functions related to upgrades and technical troubleshooting. Collaborated with support team to identify issues and deliver acceptable solutions.

● Ensured successful execution of projects by managing all functions from inception to completion. Additional Experience/skills

Pharmacy Technician, Salesforce, HubSpot, DemandTools, Cloudingo, Conga, MS Office Suite, Apple iWork Education

Bachelor Arts: Psychology. Minor: Chemistry Texas Tech University, Lubbock, TX Certification

Salesforce Administrator Certification

Bartley H. Howard

Database Administrator

****.******.***@*****.*** • 806-***-****

• Lubbock, TX 79416

Database Administration

Technical Troubleshooting

System Installation & Configuration

Team Collaboration

Project Planning & Execution

Issue & Problem Resolution

Technical Report Writing

Process Automation

Effective Communications

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