Technical Customer Support Consultant
Resume:
SAIM ARSHAD
E-mail: ***********@*******.***
Cell No: 00 92-337*******
Career Objective
To seek a challenging and successful career in a dynamic A firm with opportunities and rapid growth in a
competitive, professional, and team-oriented
environment.
Academic Background
Bachelor of Business Administration (Marketing) from Wolver Hampton University, West Midlands, (Walsall, United Kingdom) 2008
F.A (Arts) from Allama Iqbal College
Matric (Science)
Divisional Public-School Township Lahore.
Professional Experience
Working in Eurosofttech as a Technical Support Consultant for their Cab Dispatch software and Application from 2024
Core Responsibilities
● Respond to customer inquiries via phone, email, chat, or social media.
● Provide accurate information about products, services, policies, and account details.
● Resolve issues and complaints, escalating to appropriate teams when necessary.
● Troubleshoot technical problems and guide customers through step-by-step solutions.
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● Process requests such as returns, refunds, order changes, and account updates.
● Document interactions in the CRM system for tracking and quality assurance. Communication & Service
● Maintain professional, empathetic communication and positive customer experience.
● Clarify customer needs by asking relevant questions.
● Manage difficult or upset customers with patience and problem-solving skills.
● Follow up on unresolved issues to ensure customer satisfaction. Product & Company Knowledge
● Stay updated on product updates, pricing, features, and policies. Educate customers on using products or services effectively. Team & Process Support
● Collaborate with internal teams (tech, sales, billing, operations).
● Provide feedback on recurring issues to help improve products or processes.
● Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
Optional / Role-Dependent Tasks
● Upsell or cross-sell products when appropriate.
● Assist with onboarding new customers.
● Create help articles or update knowledge-based content. Worked at Systems LTD from May 2021 as a Customer Support Executive for UK Uber drivers; also worked on other campaigns in the USA, Canada, and Australia, per company requirements.
Core Responsibilities
● The configuration also enables them to use the app properly.
● Customer support to Drivers
● Uber proApp motions: How to use them
● Support Drivers to upload Documents to get approved
● All SOPs are to be followed by Uber.
● Respond to customer inquiries via phone, email, chat, or social media. 2
● Provide accurate information about products, services, policies, and account details.
● Resolve issues and complaints, escalating to appropriate teams when necessary.
● Troubleshoot technical problems and guide customers through step-by-step solutions.
● Process requests such as returns, refunds, order changes, and account updates.
● Document interactions in the CRM system for tracking and quality assurance.Communication & Service
● Maintain professional, empathetic communication and positive customer experience.
● Clarify customer needs by asking relevant questions.
● Manage difficult or upset customers with patience and problem-solving skills.
● Follow up on unresolved issues to ensure customer satisfaction. Product & Company Knowledge
● Stay updated on product updates, pricing, features, and policies.
● Educate customers on using products or services effectively. Team & Process Support
● Collaborate with internal teams (tech, sales, billing, operations).
● Provide feedback on recurring issues to help improve products or processes.
● Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
Optional / Role-Dependent Tasks
● Upsell or cross-sell products when appropriate.
● Assist with onboarding new customers.
I worked as an eBay consultant (Remote) from 2017.
● To generate leads from new customers.
● Deal with existing customers on charges and discounts.
● Calculate the best deal or package for the customer in their suburb.
● Motivate the team with new keywords to attract the client.
● Handle the team with USA and UK accents and words.
● Achieve the goal of generating sales as well as helping them.
● As well as arrange and organize the company account and Documents.
● Create help articles or update knowledge-based content. 3
Worked as an Assistant Merchandiser at ASDA (Walmart) & Tesco Superstores in the Apparel department in Osterley, England.
● Responsible for managing the apparel aisle in Adventure’s busiest men’s department.
● Work with clients from a diverse customer base.
● Solved customer problems and handled inquiries.
● Handled high-volume sales successfully.
● Managed all transactions, via phone and in person, for this upscale floral boutique.
● Responsible for backup inventory ordering and shelf stocking
● Supervised the supply of both Men’s & women’s accessories inventory. Worked as a Sales Executive at Areeba Telecommunication in Thessaloniki, Greece. (2010 – 2013)
● Serve as a basic point of contact for customers with complaints, queries, requests, and feedback.
● Prepare daily reports on the daily activities of the customer care team
● Ensures that all the requests, queries, and complaints of customers are responded to professionally.
● Develops as well as maintains the relationship with customers.
● Responsible for proper scrutiny and recording of the complaints received from customers.
● Conducts research and complies with answers for informational requests from clients. Maintains the record of all inquiries & related details in professional systems and provides all back–office support tasks like sending and receiving mail. Languages: English Bilingual, Greek 6 10, Urdu 10 10, Punjabi Reference: Reference will be provided upon request. Quick learner, Dedicated to quality work
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