Human Resources Coordinator & Payroll Lead

***** * ******* ** – Mesa, AZ - *****

480-***-**** – *************@*****.***

Kristin Summer Jacobs

Human Resources Professional

Accomplished, dedicated and driven human resources lead with extensive experience in customer service, maintaining confidentiality, insurance and dealing with candidates from diverse backgrounds. Skilled at working with candidates in a fast-paced, deadline-driven environment while exhibiting a strong attention to detail and customer service etiquette.

PROFESSIONAL BACKGROUND

CareNational Healthcare, Scottsdale, AZ

Human Resources Coordinator (JUL 2017 - MAR 2018)

Senior Human Resources Generalist (FEB 2022 - FEB 2026)

Process applicant’s background and pre-employment screenings adhering to client-specific regulations.

Coordinate or facilitate medical screenings to fulfill pre-employment prerequisites. Evaluate and manage Pre-Adverse and Adverse Action notifications for candidates failing to meet compliance standards.

Oversee onboarding processes for new hires and internal staffing, including tax forms, I-9 and E-Verify documentation and benefits enrollment.

Processed weekly multi-state payroll for temporary employees, ensuring accuracy and compliance with company policies and labor regulations.

Maintain employee records and conduct regular compliance audits to ensure adherence to licensing and health screening mandates.

Develop, budget, and organize monthly and quarterly team-building activities.

Managed accounts receivable functions in QuickBooks, maintaining accurate financial records and supporting timely payment collection.

Audited and reconciled prior-years accounting records, correcting vendor payment discrepancies and improving the accuracy and integrity of financial data. Gold Canyon Golf Resort and Spa, Gold Canyon, AZ (SEPT 2020 – FEB 2022)

Human Resource and Payroll Manager

Introduced enhanced protocols for securely storing employee records in the online HR database, ensuring confidentiality and compliance.

Consolidated timekeeping and payroll systems into a unified platform, streamlining processes for efficiency.

Orchestrated and spearheaded an environmental contest for carpooling and sustainable practices, aligning with county regulations.

Managed the entire employee lifecycle, including onboarding, offboarding and supporting salary management.

Played a key role in the recruitment, interview and termination process across all departments and levels of employment.

Oversaw office supply procurement and inventory management to ensure seamless operations.

Functioned as the primary point of contact for benefits administration during open enrollment, for new hires, and existing employees.

Collaborated with the executive team to negotiate competitive benefit plans and pricing.

Developed and executed monthly themes and morale-boosting initiatives for all departments, fostering a positive work environment in coordination with departmental managers.

USAA, Phoenix, AZ (MAR 2020 – SEPT 2020)

Member Relationship Specialist – Licensed Agent

Conducted in-depth analysis of member requirements. Devising tailored plans to align with their insurance needs and financial objectives.

Addressed member inquiries and issues regarding billing, providing prompt and effective

resolutions.

Managed incoming calls, ensuring efficient handling and appropriate redirection when necessary.

Assisted members with premium adjustments, effective policy dates, terminations, and other inquiries.

Educated and supported members in navigating their property insurance requirements, maintaining ongoing assistance to meet their needs. US Army Reserves, Mesa, AZ (JAN 2013 – JUN 2021)

Human Resource Specialist

Provided support to designated personnel in managing their life insurance policies and emergency family care plans.

Efficiently processed awards and certifications for assigned companies and units. Identified and resolved inconsistencies, deficiencies, and discrepancies in medical documentation.

Maintained meticulous records and served as a key resource for Human Resource support for over 1,500 personnel.

Coordinated monthly briefings to ensure awareness of medical readiness and physical fitness requirements.

Ensured policies were updated in accordance with the latest regulations. Offered assistance with personnel communications concerning all Human Resource matters. Active Duty Army, Fort Bliss, TX (MAR 2019 – MAR 2020) Mobilization and Operations Specialist

Directed the mobilization and deployment of US Army Reserves and National Guard units. Coordinated and led meetings with leadership and supervisors of deploying units, including site visits, teleconferences, and daily debriefings.

Maintained comprehensive records and files of deploying units’ personnel, training, and movement.

Supervised the administrative and logistical documentation for mobilizing units’ flights into country.

Collaborated closely with supporting sections to ensure a seamless and efficient deployment process for all units.

REFERENCES

Available upon request

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