Administrative Assistant (Work From Home)
Resume:
SYLVESTER
AUGUSTUS
*****************@*****.***
SKILLS
• Actively engage and listen to guests'
concerns
• Solving problems through trouble-
shooting
• Experience interacting with outside
vendors and contractors
• Excellent written and communication
skills
• Adobe Creative Suite
• DocuSign Document Management
• Citrix, Zendesk
• Microsoft Suite Office
• HTML5/CSS3/Javascript
• Xerox DocuColor
• HP Designjet printers
• TIPS certified
•
EDUCATION
NYU/Yellowbrick
New York, NY • 2021
Certification in Film & TV Industry
Essentials: Telecommunications
Pratt Institute
Brooklyn, NY • 2004
Bachelor of Fine Arts: Communications
Design
BFA Presidential Merit Scholarship
recipient
PROFESSIONAL SUMMARY
Detail-oriented visual professional with strong organization skills, customer service and administrative support experience is seeking an Operations Assistant position within a fast-paced environment. WORK HISTORY
Metropolitan Staffing - Event Registration Staff
New York, NY • 05/2019 - Current
• Performed registration for entrance to various trade shows at Jacob Javits' Center and on-site at various nearby hotels
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere
• Performed line monitor duties including scanning badges and QR codes of attendees and exhibitors
• Directed exhibitor inquires to lead retrieval and account services, verified visitors upon arrival during load in
• Responded quickly to sensitive situations regarding access and consulted with managers to override registration issues resulting in 98% satisfaction
Sandbar Concessions - Bartender
New York, NY • 01/2016 - 03/2023
• Mixed and served alcoholic and non-alcoholic beverages for theater patrons to help provide best guest experience in high volume theatrical venue
• Performed sales transactions on Micros POS registers for front-end sales and pre-orders
• Maintained hygiene of bar areas according to city and state health and safety guidelines
• Collaborated in replenishment and resolved over $1000 in inventory discrepancies quarterly
• Assisted bar managers in bar set up and break down beginning and end of shifts
Cinepolis - Bartender
New York, NY • 05/2021 - 01/2023
• Hand crafted classic and signature cocktails for guests within luxury theater/restaurant located in Chelsea district of Manhattan
• Maintained responsibility for personal bank while Performing financial transactions on POS utilizing Aloha software
• Followed alcohol awareness procedures for preventing intoxication while following all bar recipes to deliver consistent product, control costs, and maximize guest satisfaction
• Aided in rotation of supplies inventory and placed orders as needed in bar manager's absence
• Assisted with event planning and coordination for NYC DOC, African Diaspora film festival, New York Short Film Festival, and Urbanworld festivals resulting in 30% increase in attendance Forrest Solutions - Legal Document Operations/Hospitality Coordinator
New York, NY • 08/2019 - 05/2021
• Responsibilities included faxing, filing, archiving, scanning, and uploading of legal documents to necessary legal departments while supporting production needs of dispatch
• Proofread confidential documents for accuracy resulting in 95% completeness.
• Managed files from departments and responded to queries about records and files while performing data entry logging incoming parcels from UPS, DHL, FedEx and USPS
• Ensured high volume of letters, memos, invoices, and other indexed documents were arranged within specific guidelines and under tight deadlines delivered promptly to appropriate offices
• Worked with concierge to ensure conference rooms were cleaned and sanitized according to COVID guidelines
• Cleaned/restocked common areas on various floors and sorted and delivered mail and packages to offices and nearby post offices
• Troubleshoot vendor payment issues and credit discrepancies both in-person and virtual
• Saved McCarter & English nearly $2.5M delivering time-sensitive materials and documents to attorneys, paralegals, and satellite firms while assisting secretarial pool working remote during height of pandemic at law firm
Robert Half International - Office Coordinator/Hospitality Lead New York, NY • 03/2011 - 05/2023
• Answered, screened, and transferred incoming phone calls and emails for programming offices of CPTV/NPR
• Collected and logged member contributions during live TV and radio pledge drives
• Utilized Microsoft Office Suite to update mailing list and track donations with members
• Constructed and forwarded concise tax exemption letters to active members
• Logged details of viewer complaints in spreadsheets improving presentations by 20%
• Updated records of patient files and added doctors notes as needed
• Interacted with infusion companies regarding dosage and relayed information to patients
• Managed calendars, scheduled appointments, and coordinated travel arrangements for medical private practice of Dr. Barry Hartman
Atrium Staffing - Executive Assistant
New York, NY • 04/2015 - 05/2018
• Managed email correspondences within office of International Insurance Society
• Distributed memos and announcements of upcoming events to members via email and apps
• Used project management software to perform data entry, received and processed variety of documents and materials through Google Docs
• Provided incoming callers with appropriate information regarding upcoming events
• Supported overall needs of CEO/President of International Insurance Society
• Uploaded and activated driver documents to onboarding database in Uber LIC HQ improving wait times by 10%
• Successfully trained over 500 UberFamily drivers on proper installation of child safety seats
• Boosted ridership quality 20% by evaluating driving habits and assessment of vehicles/uploaded information to online site while riding as passenger
InJob Staffing - Production Associate
New York, NY • 06/2009 - 01/2014
• Assisted in setting up and breaking down audio/visual equipment for live events
• Wrapped and processed shipments for outgoing merchandise at Limited Brands to HQ
• Collated and distributed promotional materials for drives and symposiums for Columbia University's Union Theological Seminary
• Promoted grand opening of Ted Baker's designer store in Meat Packing district via street teams and increased store traffic 20% through engagement
Premier Exhibitions - Gallery Operations
New York, NY • 05/2008 - 01/2010
• Monitored galleries and specimens to ensure guests' safety during operations and in event of emergency
• Scheduled and coordinated tours for school groups and medical groups for world-renowned scientific exhibition
• Utilized social media platform to promote and answer customer inquiries on events and sales
• Improved safety standards by updating lighting design and reporting new leaks within galleries to building management reducing risks 30%
• Collaborated with street teams and solo brand ambassadorship to promote Bodies exhibition
.
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