Customer Success & Operations Leader

ANDREA CONDE

Valencia, Venezuela +58-414******* *************@*****.***

Driven Customer Success & Operations Specialist with 4 years of experience managing high-volume environments, optimizing operational workflows, and leading cross-functional teams. Proven track record of transforming complex client inquiries into seamless solutions while driving retention and satisfaction. Eager to leverage strong leadership and problem- solving skills to build and scale Revolut’s GlobalHire onboarding function. SKILLS

Core Competencies: Customer Success Management, Client Onboarding, Relationship Building, Process Optimization, Escalation Management.

Operations & Leadership: Team Leadership & Training, Budgeting & Resource Allocation, Cross-functional Collaboration, Strategic Planning.

Tools & Adaptability: POS Systems, Data Entry, Billing Software, Rapid Tech Adaptability.

PROFESSIONAL EXPERIENCE

Operations Manager & Customer Service Supervisor 2022 – 2026 Business & Hospitality Sector

Process & Onboarding Optimization: Designed and streamlined daily operational workflows and service standards, improving team efficiency and ensuring a consistent, high-quality client experience.

Relationship & Account Management: Acted as the primary point of contact for high-value suppliers and demanding clients; negotiated agreements and managed end-to-end inventory procurement.

Cross-functional Leadership: Supervised, trained, and motivated a multidisciplinary team, creating schedules, defining daily tasks, and building a collaborative culture.

Escalation & Problem Solving: Resolved complex client complaints and unexpected logistical bottlenecks with full autonomy in fast-paced, high-pressure environments.

Financial Oversight: Planned and monitored operating budgets, optimized resource allocation, and delivered performance and cost-management reports to senior stakeholders.

Customer Service Specialist & Cashier 2021 – 2022 Business & Hospitality Sector

Client Engagement: Served as the initial point of contact for customer portfolios, handling inquiries, managing orders, and proactively driving user satisfaction from day one.

Issue Resolution: Managed and escalated customer feedback and transaction issues under pressure, maintaining 100% data accuracy in point-of-sale (POS) and billing systems.

Revenue & Accuracy: Handled financial reporting, cash management, and card payment processing with absolute precision and transparency. EDUCATION & ADDITIONAL INFORMATION

Languages: Spanish (Native) English (Intermediate B1, EF Standard).

Interests: Professional Photography, Visual Storytelling, Digital Business & Affiliate Marketing Models.

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