Remote Customer Service & CRM Support Specialist

Laurie Kirkpatrick

Dade City, FL 352-***-**** ***********@*****.***

Professional Summary

Remote Customer Service Representative with over 10 years of experience managing high-volume workflows and complex CRM environments. Expertise in navigating Salesforce and SAP to maintain data integrity, coordinate virtual appointments, and resolve client inquiries with clear, professional communication. Adept at multitasking, organizing schedules, and prioritizing tasks to deliver exceptional support under tight deadlines. Skills

• Operational Accuracy: Order Processing, Document & Note Review, Pricing Calculation, Data Integrity

• Technical Proficiency: SAP, Salesforce CRM, Shared CRMs, Microsoft Office Suite (Excel, Word, Outlook), Basic Computer Proficiency

• Communication & Collaboration: Cross-Functional Coordination, Email & Chat Support, Supplier Outreach, Phone Communication Etiquette

• Workplace Excellence: Time Management, Multi-tasking, Strict Deadline Adherence, Remote Office Operations

Professional Experience

Williams-Sonoma Aug 2024 - Oct 2024

Remote Customer Service Representative

• Managed a fluid, high-volume queue of order tracking, fulfillment, and complex scheduling requests using professional phone communication etiquette and basic computer proficiency.

• Navigated SAP and Salesforce simultaneously across multiple browser tabs to cross-reference data, process updates, and verify accurate information.

• Reviewed transaction history and order notes thoroughly to address account issues and ensure proper procedural compliance.

• Maintained data integrity by inputting detailed, accurate interaction notes into shared team databases under strict daily metrics.

MedAlert Aug 2022 - Jul 2024

Remote Customer Service Representative

• Served as a primary virtual point of contact for benefit program inquiries, scheduling and confirming virtual appointments, managing metric-driven multi-channel workflows (phone, chat, email) with exceptional speed and accuracy.

• Executed real-time data entry and comprehensive record audits across shared customer databases to ensure compliance and complete transparency.

• Interpreted and followed rigid written compliance instructions and security protocols to safeguard sensitive data.

• Prioritized heavy, fast-paced workloads effectively to multitask and prioritize responsibilities, ensuring timely follow-ups and clear explanation of processes and next steps. All Done Tree Service Jun 2019 - Jul 2022

Office Manager

• Directed daily administrative and business logistics, including high-volume scheduling, service billing, and travel route optimization.

• Maintained and verified accurate business records, generated estimates, handled invoicing, and proactively resolved client account discrepancies.

• Acted as the core operational bridge between service teams, external suppliers, and business clients to clarify logistics and order parameters.

Education

Strayer University

Bachelor of Business Administration (BBA), Business Administration Corporate Academy North

High School Diploma

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