Microsoft IT Support & Desktop Engineer

Eugene Braxton

Dorchester USA

617-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

A+ and Microsoft Certified Product Specialist with extensive experience in providing field and desktop support to end users in hospitals, lawfares', and banking environments. Proficient in the installation and support of various Office versions (2003, 2007, 2010, 2013, and 365) on desktops and laptops. Currently responsible for completing Windows 7/10 updates for various banking clients at branch and back-office locations. Managed roll outs and break-fix services for laptops and desktops for home users during the COVID-19 pandemic. SKILLS

• PC • NOS

• Servers • OS

• Hardware • Software

• VMWare • Citrix

• Microsoft client and server technologies • Networks

• Products • Protocols

• Technical aptitude

WORK HISTORY

NETWORK DESIGN ANALYST 08/2004 to Current

ECB Data Systems - Dorchester, MA

• Conducted on-site service for systems conversions across various OS configurations. Provided technical support for small enterprises, resolved network issues, and set up security systems.

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• Customized laptops with security updates and fixes.

• I tested imaging software on Windows 7 Pro and Ultimate. IT CONSULTANT 11/2024 to 03/2025

Saint-Gobain

Responsible for recovering lease items and repairing laptops and desktops to be returned to Dell.

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• Contract 5-month contract: Confidentiality site

IT CONSULTANT 12/2006 to 11/2024

ECB Data Systems - Dorchester, MA

• Provided support to local hospitals and law firms in the Dorchester area.

• Managed PC roll outs and updates for Dell, HP, and Lenovo products for offices.

• Conducted office moves and IT support for server swap outs. DESKTOP SUPPORT ENGINEER LEVEL III 07/2023 to 12/2023 GE Aviation - Lynn

Provided technical support to over 400 users across various remote sites. Utilized remote tools for troubleshooting, repair, installations, and re-locations.

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II LEVEL TECH SUPPORT 03/2022 to 02/2023

E Team Representing Confidential Client - Boston, MA This multiple on-site desktop and laptop support position involved supporting various remote sites via remote tools, assisted by leveraged personnel. The role included high visibility support for executive clients, PC troubleshooting, repair, installations, software installs, and basic familiarity with server and LAN functionality to assist remote engineers during troubleshooting and repair. Coverage extended to the United States, collaborating with counterparts in Mexico, Canada, Europe, and Asia.

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SR. DESKTOP SUPPORT ENGINEER 10/2016 to 05/2018

Volt / Maintech - MA, NH, RI

• Clients: Bank of America, Santander Bank - Supported 3000+ users.

• Provided desktop/server support using remote tools and on-site assistance.

• Handled PC troubleshooting, repairs, installations, and software installs.

• Assisted with server/LAN issues and conducted Windows upgrades. IT CONSULTANT 05/2016 to 10/2016

ECB Data Systems - Dorchester, MA

• Supported hospitals and law firms.

• Performed PC updates and office move for Dell, HP, Lenovo products. SR. DESKTOP SUPPORT ANALYST / MIS CONTRACT EPIC TECH 01/2015 to 12/2015 Lahey Health - MA and NH

• On-site desktop support and remote assistance.

• Troubleshoot PCs, installed software, and upgraded systems.

• Deployed EPIC-ready equipment across offices.

SR. DESKTOP SUPPORT ANALYST 11/2013 to 12/2014

Computer Sciences Corporation - Boston, Framingham, MA

• Managed multiple sites including Zurich, Aon, Raytheon, General Dynamics.

• Installed/deployed Windows XP/7 using imaging technology.

• Supported various MS Office versions, Lotus Notes, antivirus software.

• Configured and supported mobile/wireless devices.

• Managed tickets and provided multi-vendor support.

• Generated reports configured IP phones, and supported server/network equipment. DESKTOP SUPPORT TECHNICIAN CONFIDENTIAL SITES 11/2012 to 11/2013 Computer Sciences Corporation

• Rolled out Windows 7 laptops and desktops with Windows 7 64-Bit OS

• IT Contractor

CANVASSER, LEAD CANVASSER SUPERVISOR 08/2012 to 11/2012 Terra Strategies - Cambridge, MA

• Managed the campaign office in Cambridge, Massachusetts. He is engaged in grassroots campaigning across Central and Eastern Massachusetts to support the election of Elizabeth Warren as Senator against Scott Brown.

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DESKTOP SUPPORT TECHNICIAN, CONFIDENTIAL SITES 05/2012 to 08/2012 Computer Sciences Corporation

Provided on-site desktop support for four remote sites, utilizing remote tools when possible and coordinating with local personnel for desk-side assistance as needed.

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Offered high-visibility client location support, including PC troubleshooting, repairs, installations, and re-locations.

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Conducted software installations and demonstrated basic familiarity with server and LAN functionality to assist remote engineers during troubleshooting and repair.

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Executed Windows 7 upgrades for Burlington and Denver offices and configured and deployed Apple MacBook Intel Core 2 Duo systems with Mac OS X v10.5 Leopard in addition to iPhone 4S.

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MANUFACTURING CONSULTING IT SPECIALIST 11/2011 to 03/2012 Boeing Defense, Space & Security

Provided senior desktop and junior system administrator support for three remote sites, utilizing remote tools and coordinating with local personnel for desk-side assistance as needed.

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Managed high-visibility client locations, offering PC troubleshooting, repairs, installations, and relocations.

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Conducted software installations and demonstrated familiarity with server and LAN functionality to assist remote engineers during troubleshooting and repair.

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• Set up, configured, and aided in configuring AOI systems, Valor Systems, and SMT lines. ROLL-OUT SPECIALIST 06/2010 to 08/2010

Math-works

• Implemented Windows 7 roll-out and configured Lenovo laptops with Windows 7 64 Bit OS. DESKTOP SUPPORT TECHNICIAN 04/2010 to 06/2010

Computer Sciences Corporation

• Supported on-site desktop issues for two main buildings and seven remote sites. Managed remote sites using remote tools and provided desk-side support when necessary. Troubleshooted, repaired, installed, and relocated PCs.

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Installed software; familiar with server and LAN functions to aid remote engineers. Managed backup tapes for local and remote locations.

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SYSTEM BUILD SPECIALIST 11/2009 to 12/2009

Sun Life

• Rolled out Windows XP, configured user protocols, and Lenovo laptops for 64-bit OS. NETWORK SETUP AND CONFIGURATION 02/2009 to 11/2009 ECB Data Systems - Dorchester, MA

• Setup server for OPP Inc., instructed client personnel. NETWORK SETUP AND CONFIGURATION 03/2009 to 04/2009 ECB Data Systems - Dorchester, MA

Implemented security measures and antivirus solutions for real estate offices; successfully recovered data compromised by worm attacks.

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SR. CONTRACT CONSULTANT: PC CONVERSION PROJECT SUPPORT ANALYST 10/2008 to 02/2009

Merck EMD Serono - Rockland, MA

• Provided on-site services for system conversions and multi-vendor PCs.

• Offered technical support and assisted with new corporate image implementation.

• Installed and tested scientific software.

SR. DESKTOP SUPPORT ANALYST / MIS CONTRACT 05/2008 to 08/2008 Newton-Wesley Hospital - Newton, MA

• Supported system conversions and multi-vendor PCs.

• Delivered technical support to Doctors' offices and Labs.

• Provided HP Printer support and updated call issues via ticket tracking system. SR. DESKTOP SUPPORT ANALYST 10/1999 to 08/2004

Houghton Mifflin Co.

Performed on site service for systems conversions, and another Multi-vendor PC. NT40 Win98, 95, 2000, XP, Unix Desktop setup and configurations using Smart stream Office. Helped Implement Blackboard integration process for our division and McGraw-Hill's.

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To provide technical support to employees with Personal Computer/Network issues, interact with clients and other members of the IT department and outside sources to resolve technical Issues.

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• Provide timely follow-up to client issues, problems and questions.

• Trouble-shot and correct hardware and software problems.

• Install and configure personal computer hardware and software.

• Work on special IT projects

SR. DESKTOP SUPPORT ANALYST / MIS SUPPORT 03/1999 to 10/1999 Allied Domeq Retailing USA, Duncan Donuts - Randolph, MA Performed on site service for systems conversions and other Multi-vendor PC, NT40 Win95, 98 Unix Desktop setup and configurations using Exceed.

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Provided high level of professional and competent technical support for Desktop and Server installations, Utilizing Seagate win installer.

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• Protocols: NetBEUI, IPX/SPX NDIS 3.0 and TCP/IP.

• Proficiency with Microsoft client and server technologies

• Proficiency in appropriate networks, products and protocols.

• Strong technical aptitude

SR. DESKTOP SUPPORT ANALYST / MIS SUPPORT 01/1999 to 03/1999 Raytheon Systems - Tewksbury, MA

• Performed on-site service for system conversions and other multi-vendor PCs.

• Provide high level of professional, competent technical support.

• Responsible for creating Y2K testing scripts.

• Responsible Also for3rd level escalation tickets for all of Raytheon Departments EDUCATION

Massasoit Community College - Brockton, MA Associate business administration, Science

Boston University - Boston, MA

Computer Networking Technician

Course

Northeastern University

Computer Programming

Coursework

Bridgewater College

Computer Programming

Coursework

CERTIFICATIONS

• Women's Technical Institute: Computer Networking Technician Course

• A+ Certification

• Microsoft Certified Product Specialist

• CompTIA Network+

• CompTIA Security+

• MCSA

• MCITP

• MCSE

• CompTIA A+

ADDITIONAL INFORMATION

Business Administration, Boston University, Computer Networking Technician Course, Northeastern University Certificates, Bridgewater College

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