Remote Chat Agent Customer Service Specialist
Resume:
Education
Wossman High School
General Studies • Monroe, Louisiana
3.1 GPA, Ran relays for the high school track team from 2012 to 2016. Made it to state relays in 2015 & 2016. Studied and became member of French Club.
Louisiana Tech University
Accounting • Ruston, LA
Skills
Excel, Sales, Microsoft office, Customer service, Scheduling, Inventory Clerk, Administrative experience, Organizational skills, Organizational skills, Computer literacy, Communication skills, Data entry, Computer skills, Time management Experience
Rollins/Orkin
Customer Service Representative • Remote
Assisted inbound calling customers that were having pest issues by scheduling & assigning technicians to treat their property. Communicated with technicians to confirm appointments & updated any necessary changes if customer needed to reschedule. Made outbound calls during down time to attempt to collect debts. Update customer's information to ensure proper data is in system.
Coast Professional
Customer Service Representative • Remote
As a remote Customer Service Representative, I played a key role in assisting federal student loan borrowers with account management, ensuring compliance, and helping prevent negative credit reporting. My responsibilities included: Processing Payments & Updating Accounts: Accurately processed borrower payments and updated account information, including demographic changes, to maintain account integrity. Preventing Credit Reporting Issues: Made outbound calls to borrowers in delinquent status to offer solutions and help them avoid being reported to the credit bureaus. Credit Dispute Assistance: Educated borrowers on credit reporting disputes and, when applicable, initiated requests to the processing team ("back office") to correct errors or submit escalations. Inbound & Outbound Call Support: Handled high-volume inbound calls and conducted outbound outreach with professionalism, empathy, and adherence to federal loan servicing policies. Self-Service Portal Guidance: Provided step-by-step support for navigating the borrower portal, including how to access documents, manage payments, and apply for repayment plans. Document Fulfillment: Sent out applications and requested documents, ensuring timely delivery and accurate recordkeeping for loan servicing.
Borrower Protection: Acted as an advocate for the borrower, ensuring compliance with federal guidelines while providing personalized support aimed at protecting the borrower's financial standing. Chastity Perkins
Monroe, Louisiana
************@*****.***
04/2022 - 03/2024
08/2019 - 09/2021
04/2020 - 07/2020
08/2018 - 03/2019
08/2017 - 03/2018
06/2017 - 08/2017
This role required high attention to detail, strong communication skills, and the ability to work independently in a remote environment. It also demanded a deep understanding of financial regulations, borrower support tools, and internal processing procedures.
City of Monroe Public Works Division
Administrative Assistant • Monroe, Louisiana
Assist customers to resolve said issue & page out stoppage trucks to their address. Organize & file information. Document
& key in data from customers & workers so we can track the files if needed. Order resources & work-related items under our business account & manage funds. Manage payroll. Track invoices. Discuss new property installs with contractors. Care Solutions
Caregiver/Personal Assistant • Monroe, Louisiana
Care for assigned client according to his/her personal needs OUACHITA HEALTHCARE
Dietary Aide/Server • Monroe, Louisiana
Assist in preparing meals & drinks for the residents in the nursing home. Sanitize the trays & serving carts to ensure they have good meals throughout the day.
GameStop
Sales Associate/Cashier/Customer Service • Monroe, Louisiana Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
JCPenney
Sales Associate/Cashier • Monroe, Louisiana
Keep department area neat & clothes folded. Assist customers in finding the item they need Train new employees on upselling, cross-selling, and customer service techniques Entergy
Customer Contact Representative • Monroe, Louisiana Take inbound calls during the time of an outage & place an order for restoration in the affected area Languages
English
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