Customer Success

Ghezal Zikria

Phone number: 949-***-****

Email address: ************@*****.***

Profile

Customer Success Specialist with 10+ years driving sales growth and managing high-volume pipelines. Exceeded sales quotas at Charter Communications and streamlined mortgage workflows at Golden 1 Credit Union. Skilled in customer onboarding, process support, and collaboration with advanced communication and organizational abilities. Offers proactive pipeline management, precise order processing, and a customer-focused mindset to enhance PIB’s e- commerce experience and deliver outstanding operational results. Work Experience

02/2026 – present

Corona, United States

Managing Member

Amazon FBA E-Commerce Operator / Seller

Manage Amazon FBA operations including product sourcing, inventory purchasing, shipment preparation, and fulfillment coordination. Research products, analyze market demand, competition, pricing, and sales trends to identify profitable opportunities.

Use Amazon Seller tools to monitor inventory levels, sales performance, fees, and product activity.

Coordinate shipments to Amazon fulfillment centers and maintain accurate inventory records.

Communicate with suppliers and vendors regarding product availability, pricing, purchasing, and order timelines.

Analyze sales data and reports to make independent decisions that improve inventory turnover and profitability.

Monitor account performance, resolve operational issues, and maintain compliance with Amazon requirements.

Manage multiple priorities independently while organizing daily tasks and maintaining accurate business records.

Track expenses, revenue, and profitability to support business growth and operational decisions.

04/2025 – 01/2026 Direct Sales

Charter Communications

Exceeded monthly sales quotas for residential and commercial connectivity solutions through targeted prospecting and consultative selling, driving consistent revenue growth in a competitive telecom market.

Built and maintained a robust sales pipeline by proactively pursuing new sales opportunities, ensuring steady lead flow and customer acquisition. Cross-sold advanced telecom packages, increasing customer value and retention by identifying and recommending tailored solutions.

Collaborated with internal teams to support customer onboarding and account setup, ensuring smooth service activation and enhancing customer experience. Managed customer relationships with meticulous attention to detail, maintaining data accuracy and supporting operational workflows to optimize order processing and service delivery.

04/2022 – 01/2023 Senior Home Loan Processor

Golden 1 Credit Union

Managed and closed high-volume loan pipelines with strict compliance and zero-defect quality, ensuring data integrity throughout.

Streamlined disclosure and underwriting workflows, enabling seamless, on-time mortgage closings and boosting member satisfaction.

Collaborated across underwriting, compliance, and client teams to identify and resolve process gaps, maintaining operational accuracy.

Applied advanced attention to detail and organizational skills to maintain precise loan Work Experience

documentation and reporting.

Prioritized tasks effectively in a fast-paced environment, ensuring consistent pipeline flow and timely loan processing.

09/2020 – 01/2022 Mortgage Loan Consultant

Guaranteed Rate

Managed end-to-end mortgage process, validating loan files and satisfying underwriting conditions to ensure compliance and accuracy.

Maintained a high-volume loan pipeline with exceptional attention to detail, coordinating directly with borrowers to secure clear-to-close status ahead of deadlines. Collaborated with underwriting and compliance teams to streamline workflows and resolve process gaps, enhancing operational efficiency and loan processing accuracy. Supported system enhancements by ensuring data integrity across loan files and documentation, contributing to seamless mortgage processing. Utilized strong organizational and clear communication skills to manage multiple priorities, ensuring timely loan closings and consistent pipeline flow. 05/2011 – 11/2019 Bookkeeper

Obo Water and Energy

Managed daily financial operations for a global engineering firm over 8 years, ensuring precise ledger tracking and accurate bank reconciliations to maintain data integrity. Utilized advanced Microsoft Excel skills to efficiently process complex accounts payable and receivable, supporting reliable financial reporting. Tracked industry-specific project costs and international financial data, delivering detailed reports that informed leadership decisions.

Streamlined tax preparation workflows and collaborated cross-functionally to boost operational efficiency and accuracy.

Applied strong attention to detail, organizational skills, and problem-solving to maintain consistent, accurate financial records in a fast-paced environment. Skills

– CORE SKILLS

Customer Onboarding &

Account Setup

Advanced

E-Commerce Operations

Professional

Amazon Seller ecosystem

Professional

Vendor communication

Professional

Identifying Sales

Opportunities

Professional

Self-Directed Work Style

Advanced

Customer Support & Issue

Resolution

Advanced

Process Support & Order

Coordination

Advanced

Inventory Management

Professional

Analytical Skills & Reporting

Advanced

Problem Solving

Advanced

Attention to Detail

Advanced

Time Management

Advanced

Organization &

Prioritization

Advanced

Professional

Communication

Advanced

Education

08/1995 – 06/1999

Jamaica, New York,

United States

Sociology BA

St. John's University

Strengths

Attention to Detail Communication Skills Leadership Problem-Solving Time Management

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