Technical Product Leader for Healthcare Data Platforms

Lakshmi Vivekanandan

Product Strategist Product Owner Technical Product Leader

Email: ***************@*****.*** Phone: 510-***-****

Strategic Product Leader with 16+ years driving enterprise digital transformation in healthcare and retail. Expertise in translating complex business and operational requirements into scalable platform strategies, guiding cross-functional teams through design, delivery, and optimization phases. Proven ability to align technical architecture with enterprise objectives—delivering $M+ in efficiency gains through claims processing automation, data quality initiatives, and analytics platforms supporting C-level decision-making.

Accenture Technical Product Owner

November 2021 - Present

Blue Cross Blue Shield - Healthcare Data Products

Owned enterprise product strategy and roadmap for healthcare data platforms (Claims, Membership, Customer Service). Led cross-functional alignment across Actuarial, ITS, and vendor teams; orchestrated 20+ engineering teams, achieving 85%+ delivery predictability and 25% faster time-to-market.

Established Agile governance frameworks and KPI-driven quality initiatives. Reduced production defects by 20-25%, maintained 99%+ SLA compliance, improved claims accuracy by 30%, and reduced manual reconciliation effort by 20% through data quality frameworks and process optimization.

Bridged executive strategy and engineering execution; presented quarterly board reviews demonstrating $15M+ annual platform ROI through cost avoidance, operational efficiency gains, and stakeholder value delivery. Managed compliance, technical debt, and enterprise risk across healthcare payer operations.

Tech Mahindra Technical Lead

Apr 2021 - Oct 2021

XPO Logistics

Led business requirements analysis and platform strategy for enterprise logistics analytics engagements; translated complex finance, operations, and marketing needs into data architecture and reporting roadmaps. Delivered 20-25% improvement in reporting consistency and data accessibility, enabling real-time visibility into supply chain operations and revenue impact.

Coordinated cross-functional delivery across distributed onshore/offshore teams, leading requirements refinement, QA validation, UAT, and production support cycles. Established data quality standards and remediation workflows, achieving 15-20% improvement in data accuracy and reducing recurring reporting issues by 18%.

Revionics Lead Data Warehouse Engineer

Jan 2017 - Feb 2021

Led strategic requirements collaboration between retail pricing product owners, domain SMEs, and engineering teams; architected scalable data warehouse and analytics solutions supporting revenue optimization and dynamic pricing strategies across enterprise retailers.

Owned data quality and platform performance strategy; designed defect detection and SLA frameworks, led root-cause analysis on reconciliation and data accuracy issues, and directed performance optimization efforts reducing recurring data issues by 20% and improving query performance by 25%.

Provided technical product leadership on complex analytics platform initiatives; led architectural decisions, prioritized technical debt remediation, managed production incidents, and guided engineering teams through challenging performance and scalability trade-offs.

Ask Ziggy ETL Data Analyst

Oct 2012 - Nov 2016

Architected foundational data integration, modeling, and governance frameworks that improved reporting reliability and operational transparency for business stakeholders; designed ETL pipelines and data warehouse schemas supporting complex analytics use cases.

Managed stakeholder collaboration for analytics delivery; conducted requirements discovery, led data quality validation, and drove end-to-end solution delivery from design through production support, ensuring reliable data flows and accurate analytics outputs.

Education

Diploma in Computer Technology, University of Madras

Certification

CSPO(Product Owner) – Scrum Alliance

Anthropic - Model Context Protocol

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