Logistics and Customer Operations Specialist

Stephanie Garrett

Atlanta, GA 770-***-**** *******@*****.***

SUMMARY

Dedicated operations and logistics professional with over 15 years of experience in transportation, customer service, automotive operations, and administrative support. Proven ability to coordinate logistics, resolve complex customer issues, maintain regulatory compliance, and improve operational efficiency. Certified Forklift Operator with OSHA 10- Hour Safety and First Aid/CPR certifications. Recognized for strong communication, problem-solving, and organizational skills in fast-paced environments.

EXPERIENCE

Logistics Service Representative January 2025 – April 2026 MedSpeed

• Safely transported laboratory specimens, pharmaceuticals, medical records, x-rays, hospital supplies, and confidential materials while maintaining chain-of-custody procedures.

• Operated company vehicles in compliance with DOT regulations and company safety standards.

• Used handheld scanning devices to accurately track deliveries throughout the transportation process.

• Loaded and unloaded vehicles while ensuring proper handling of sensitive medical materials.

• Performed daily pre-trip and post-trip vehicle inspections and maintained clean, inspection-ready vehicles.

• Maintained strict adherence to delivery schedules, operational procedures, and safety protocols. Dealer Concierge II September 2017 – September 2024 Cox Automotive

• Delivered exceptional customer support by resolving complex client issues and providing technical assistance for digital products and services.

• Utilized Salesforce, Service Cloud, AS400, Workbench, Vault, Global Pay, Manheim.com, and OVE.com to manage customer accounts and resolve service requests.

• Trained clients on software platforms and best practices, improving customer adoption and satisfaction.

• Identified and removed operational barriers while implementing solutions that increased service efficiency.

• Collaborated with cross-functional teams to ensure timely issue resolution and positive customer experiences. Account Administrator II March 2017 – September 2017 ADESA

• Maintained accurate customer records and processed operational documentation.

• Generated reports and tracked client communications to support daily business operations.

• Assisted with administrative processes while ensuring accuracy and compliance with company procedures. Operations Support Coordinator May 2010 – December 2016 AutoVin

• Coordinated scheduling and dispatch operations for field personnel.

• Managed support cases and monitored key performance indicators (KPIs).

• Collaborated with internal departments to ensure timely completion of inspections and operational requests.

• Maintained accurate operational records and provided administrative support for daily business activities.

• Assisted in improving workflow efficiency through effective communication and coordination. CERTIFICATIONS

Forklift Training Program December 2024 – January 2025 Completed 60+ hours of forklift operator training. Earned Forklift Certification.

Completed OSHA 10-Hour General Industry Safety Training. Certified in First Aid and CPR.

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