Collections and Dispatch Professional
Resume:
Heidi R. Nelson
***** ***** ****** - *****, ** **071 - Cell 605-***-****
email: ***************@*****.***
SUMMARY:
• Self-starter and a quick learner.
• Skilled in preparing banking deposits and reconciling bank statements.
• Ability to communicate in a clear and concise manner. HIGHLIGHTS OF QUALIFICATIONS:
Organization Skills Contract Negations Innovative Detail Oriented Project Management Microsoft Office
• Successfully organized numerous large, complex quotes.
• Consistently met deadlines by using strong communication and analyzing skills.
• Business oriented. Able to understand and execute corporate policy. • Effective in maintaining productivity with good communication skills. PROFESSIONAL EXPERIENCE:
South Dakota State University, Brookings, SD
2021-2025
Cashiers Assistant 2021–2025
• Manage inbound and outbound calls from and to students with past-due accounts to determine financial circumstances and offer solutions.
• Negotiate payment plans and arrangements while maintaining compliance with legal and company procedures.
• Provide empathetic, customer-centered support when discussing sensitive financial situations.
• Manage office team to ensure checks and cash balance for the day are meeting the requirements.
• Process Great Lakes Report and send to accounting. Bank of America, Sioux Falls, SD
2021
Collector
• Make outbound calls to customers to discuss their financial situation. • Provide empathy to customers whose accounts are passed due to offering the best personal experience.
• Make available payment options to candidates while understanding their situation.
• Ensure that company policies and legalities are followed properly. CRC Global Solutions, Brookings, SD
2019 to 2021
Dispatcher
• Answers incoming calls and emails from drivers and dispatchers to coordinate shipments
• Verifies and organizes outbound shipment paperwork and files in appropriate locations. Daktronics, Inc., Brookings, SD
2017 to 2019
Quotes & Orders Specialist
• Prepared quotes to meet customer’s needs.
• Reviewed other staff quotes for accuracy.
• Communicated with other internal groups when quotes were updated.
• Send finalized quotes out to customers.
Gentry Credit, Brookings, SD
2015 to 2016
Collector
• Engage customers in the collection process on past due accounts.
• Prepared paperwork for suits and judgements.
• Prepared and updated loan applications.
• Prepared banking deposits.
• Daily in person contact with customers.
John C. Green Art Gallery, Madison, SD
2015 (On Call)
Gallery Assistant
• Matting and mounting prints for customers.
• Greeting and assisting customers.
• Organizing displays in the gallery.
• Collecting payments from customers.
Rue 21, Brookings, SD
2014
Assistant Manager
• Completing morning and nightly paperwork. Kept close track of daily sales.
• Balancing cash drawer and making banking deposits.
• Overseeing associates.
• Daily contact with customers.
• Setting up displays.
Department of Social Services, Brookings, SD
2006 to 2014
Office Manager
• Assisted at the front desk to direct phone calls and greeting the public.
• Issuing EBT Cards.
• Completed Snap/Medical applications.
• Handled and reviewed Adult Services and Aging (ASA) documents to ensure accuracy.
• Supervised staff to verify customer’s needs were being met.
• Daily contact with customers.
Health First Chiropractic, Brookings, SD
2004 to 2006
Office Manager
• Transcription of information on patient charts.
• Processed insurance claims.
• Continuous client interaction.
• Organized file managementsystem.
3M, Brookings, SD
2004 to 2006
Packer
• Initiated and completed online reporting of daily activity.
• Assembled products.
• Packaged final products.
• Assisted in quality control.
EDUCATION:
Dakota State University, Madison, South Dakota. December 2003. Bachelor of Science Degree in Computer Graphic Design, Bachelor of Science Degree in Multimedia/Web Development, Minor in Art. Sioux Valley High School
HS Diploma Volga, South Dakota
Contact this candidate