Experienced Data Entry & Administrative Professional

MARLENE LEMONS

Experienced Administrative Professional and Customer Service Representative with over 20 years of expertise in office support, data entry, and customer service relations. Life Coaching & Mentoring for over 30 years providing mindset change, biblical scriptures, prayer & encouragement. Author & creator of spiritual books. Content creator on Facebook. Skilled in Microsoft Office, Excel, and PowerPoint, with strengths in organization, communication, and de-escalating customer concerns with professionalism and care. Known for going above and beyond to achieve goals and providing exceptional customer support while maintaining high satisfaction levels.

CORE SKILLS

Customer Support • Data Enty • Administrative Assistance • Call Quality Assurance • Coaching & Mentoring

• Writer •Healthcare Operations • Microsoft Office & Outlook • CRM Systems & Spreadsheets

Document Imaging • Prior Authorizations • Communication & Empathy

PROFESSIONAL EXPERIENCE

Miracle Mission International Outreach (2005-present)

Office Administrator

● Recruited, trained & managed volunteers, created job duties for volunteers

● Represented MMIOI at Community Events

● Conducted face to face meetings with professionals

● Promoted MMIOI interests in funds and community initiatives

● Prepared and created job assignments

● Supervised and managed 30 volunteers at one time

● Managed time sheets

● Maintained records, databases, answered phone

● Kept calendar of events

● Filed, organized, Xerox copies, correlated papers, created reports

● Organized and managed volunteer awards and appreciation ceremony

Ordered supplies, organized meeting, data entry, created data bases, scheduled

appointments

● Develop connections and collaboration models that best meet the organizations

strategic goals

● Conduct and assist in board member negotiations and relationship building.

Comcast Support & Sales Specialist (2025 –2026) (part-time)

Handed 60-100 inbound calls daily providing prompt professional, and provided product information and technical assistance via phone and chat

Guided customers through troubleshooting and application navigation

Boosted customer satisfaction and retention through effective communication and timely issue resolution

Resolved issues to ensure customer satisfaction and timely solutions.

Sutherland Global Remote Data Entry Specialist (2018-2023)

Delivered exceptional customer service while entering and updating high volumes of data in spreadsheets, databases, and CRM systems with 99% accuracy.

Input organized and verified information in digital formats such as spreadsheets and databases.

Accurately entered and updated data from multiple sources while maintaining data integrity.

Resolved issues efficiently to maintain data accuracy and workflow consistency.

Randstad USA Imaging Specialist (2014-2016, Alpharetta, GA.)

Provided administrative and customer service support while organizing, sorting, and scanning documents using Kodak scanners, data entry

Consistently exceeded weekly production goals by 800-1,000 documents.

Participated in daily huddles to review team goals and expectations

Collected, processed, and analyzed medical data to ensure documentation accuracy and compliance.

Resolved document processing and system discrepancies promptly.

Matria Alere Health Care Records/Operations Coordinator (2009-2014) Marietta, Ga.

Delivered administrative and customer service assistance to the Directors & Managers.

Prepared correspondence, reports, and data transactions with accuracy.

Maintained patient and client records while ensuring compliance with privacy policies.

Collected & compiled and analyzed departmental data for process improvement.

Resolved issues to support seamless office and records operations; date entry.

EDUCATION

M.A. Public Administration – Capella University, 2015

B.A. Leadership Administration – Beulah Heights University 2011

A.A. Bible Theology – Beulah Heights University 2005

GED, 1979

Honors:

2018 Community Pillar Award by State Representative Sandra Scott

2019 Listed in Who’s Who Executive Director

2021 Women of Influence by When Girlfriends Gather

2024 She was a recipient by Georgia Women’s Legislative Caucus for the Nikki T. Randall Servant Leadership Award, by State Representative Regina Lewis Ward

2024 Board Member of Woodland Middle School

2025 Honored by the Commissioner Vivian Thomas & Now Mayor Jayden Williams as a Phenomenal Woman.

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