Customer Service & Property Operations Specialist
Resume:
Rosa Gutierrez
Tucson, AZ *****
*********@***.***
To obtain a position with a company where sales, customer service, and multi- tasking skills can be used to improve operations.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Navient Technologies, Inc. - Tucson, AZ
July 2023 to Present
Work for federal program USAC providing clarification for lifeline and ACP programs Voice processing executive
Cognizant Technology Solutions - Tucson, AZ
October 2020 to Present
Provided eligibility and benefits to Molina healthcare providers. Also was claimed and trainings and prior authorizations. Before that did COVID-19 test results to the state of Illinois Manager
Park View Apartments - Tucson, AZ
April 2019 to July 2019
Interact with clients and residents on a daily basis. Manager
Vista Hermosa Apartments - Tucson, AZ
May 2018 to October 2018
Greeted, assisted, and leased apartments to all prospective residents who enter the community
• Interact with residents and document procedures followed to complete work orders.
• Handle day to day operations, including collections and marketing.
• Worked with several outside agencies to find housing for low income prospects.
• Collected, Posted, and Deposited Rent
Income. Also, followed through with notices and court procedures. Administrator
Tucson Properties Holdings - Tucson, AZ
April 2017 to March 2018
Tucson Property Holdings
Tucson, AZ
April 10, 2017 to April 26, 2018
• Greeted and assisted all potential clients with the rental of venue for both private and corporate functions.
• Help to maintain and upgrade the Tucson Expo Center.
• Dealt with vendors and public during JOGS Gem Show. Manager, Westlake Village Apartments
Property Manager
Dick James and Associates. INC - Tucson, AZ
January 2017 to March 2017
Tucson, AZ
January 5, 2017 to March 22, 2017
• Transitioning of property due to change of ownership and management.
• Use of MS Excel to update and maintain resident ledgers.
• Marketing of community to improve occupancy.
• Worked with several outside agencies to find housing for low income prospects. Manager
West Ajo Properties, LLC - Tucson, AZ
January 2015 to January 2017
Handle daily interactions with residents to resolve any concerns or issues.
• Greet prospects and handle the sales aspect of leasing an apartment.
• Negotiated contracts with vendors.
• Worked with several resource programs to assist with their housing needs.
• Physical inspections of units, work orders, and maintenance of apartments; including supervising a maintenance crew.
Leasing Consultant
Colores Del Sol Apartments - Tucson, AZ
August 2009 to April 2010
All related paperwork with regards to renting of apartments
• Updated resident files to make current and easier to locate. Processed applications and keep within compliance guidelines. Education
Associate in Business
Pima Community College - Tucson, AZ
August 2014 to Present
Skills
• Inventory
• Microsoft Word
• Payroll
• Word
• Scheduling
• Inventory Management
• Operations
• Yardi
• Time Management Software
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