Administrative & Billing Support Specialist

Alexandra Glakas

***************@*****.*** 240-***-****

Detail-oriented and multilingual administrative and billing professional with experience supporting high-performing teams within AM Law 100 firms, corporate environments, and large-scale events. Proven to accurately manage billing operations, client accounts, compliance documentation, administrative workflows, and confidential information. Recognized for strong organizational skills, adaptability in fast-paced environments, effective communication, and a proactive approach to problem-solving. Seeking to contribute strong administrative, client service, and operational support expertise to a dynamic organization. EXPERIENCE

NRI Staffing Washington, DC May 2026

Bilingual Event Staff (Temp)

● Delivered bilingual front-line support at the American Urological Association’s convention to 16,000+ international attendees and physicians, streamlining registration workflows and reducing wait times in a high-volume environment.

● Resolved attendee inquiries and issues in real time, maintaining professional, client-focused experience at a major industry conference.

C&M Legal Search Washington, DC February 2026- March 2026 1099 Compliance Assistant at Hogan Lovells (Temp)

● Processed and analyzed 3,000+ tax documents, increasing data accuracy and supporting timely regulatory compliance.

● Categorized complex income data (dividends, interest, rent), improving clarity and usability of financial reporting.

● Built structured tracking spreadsheets to summarize and organize compliance data, enabling efficient review and audit readiness. Clyde’s Tower Oaks Lodge Restaurant Rockville, MD May 2024 - Present Host

● Managed high-volume guest flow and seating operations, ensuring efficient service and positive customer experiences.

● Resolved customer concerns with professionalism, contributing to improved guest satisfaction and retention.

● Coordinated communication between front-of-house and service teams to maintain smooth daily operations.

● Handled phone and in-person inquiries, delivering clear, timely information to support guest needs. K&L Gates LLP Washington, DC September 2022 - May 2023 Client Billing Specialist

● Improved billing workflow efficiency by leveraging Paperless system tools, reducing processing time and minimizing errors.

● Facilitated timely client payments through accurate preparation of Basware check submissions.

● Maintained strict confidentiality while handling sensitive financial and client information.

● Optimized email prioritization and communication workflows, increasing responsiveness and team productivity. Finnegan, Henderson, Farabow, Garrett & Dunner, LLP Washington, DC December 2019 - September 2022 Administrative Assistant for the Billing Department

● Provided administrative and organizational support for a team of 10 Billing Coordinators, Specialists, and managers.

● High degree of integrity and discretion in handling confidential information.

● Scheduled appointments via calendar management.

● Assisted the billing team by managing narrative edits, timecard transfers, and cost assessments to meet deadlines.

● Created and maintained comprehensive reports to track billing metrics and project statuses, enhancing transparency and operational efficiency monthly.

● Independently organized and secured sensitive documentation for matters, ensuring easy retrieval and compliance with record- keeping regulations.

● Prepared invoices and reviewed backup; submitted expense reports and reconciled backup.

● Maintained e-Discovery spreadsheets monthly.

● Prioritized work effectively and juggled multiple urgent tasks daily. Alexandra Glakas

***************@*****.*** 240-***-****

● Highly organized when saving matters and had a proactive mindset and willingness to go the extra mile to ensure deadlines, deliverables, and priorities were met.

● Represented the department professionally when interacting with attorneys. National Association for Business Economics Washington, DC August 2019 - November 2019 Office Administrative Assistant and Conference Organizer (Logistics) (Temp)

● Coordinated logistics for a 600-person conference, ensuring seamless execution across registration, materials, and attendee services.

● Produced event materials (badges, signage, vouchers), improving attendee organization and event flow.

● Supported end-to-end event operations, contributing to a successful and well-executed conference experience. Marriott Bethesda, MD March 2019 - May 2019

Administrative assistant supporting the Franchise Accounting Team and general office support (Temp)

● Managed outreach to 200+ franchise partners to resolve billing discrepancies, improving reporting accuracy and audit readiness.

● Conducted 180+ calls/emails to support Revenue-Based Fee Audit, contributing to successful annual compliance efforts.

● Responsible for monthly deliverables (i.e. updated transaction trackers, office supplies, and training logs).

● Coordinated meetings between corporate and franchise stakeholders, strengthening cross-functional communication.

● Tracked multiple concurrent projects using organized systems, ensuring on-time delivery of key monthly deliverables. Randstad- Hogan Lovells Washington, DC May 2018 - February 2019 Client Account Associate (Temp)

● Managed up to 15 daily expense backups for clients, ensuring accurate and timely reimbursement.

● Collaborated with the research, billing, and account management teams on various projects to update processes.

● Assisted in generating, editing, sorting, proofing, and delivering proformas, draft bills, and final bills.

● Contract was renewed 4 times because of the success and clear ability to work independently with minimal supervision with strong follow-through skills.

Randstad- Covington and Burling Washington, DC February 2018 - April 2018 Billing Coordinator (Temp)

● Processed client bills with precision and accuracy, attention to detail, and adherence to company standards.

● Assigned and reviewed client, matter, and timekeeper numbers, resulting in streamlined billing processes.

● Successfully completed and edits +50 proformas daily, meeting tight deadlines without compromising quality. SKILLS

● Languages: English, Spanish, French, Catalan

Received El título de Cervantes en español diploma in high school after completing 9 years of study

Graduated with top grades at C1 Level French

● Other: Elite 3E Billing, Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint, Access), Zoom, Google Suite

(Gmail, Google Calendar, Google Docs, Google Sheets, Google Slides), Adobe PDF, Chrome River, Lexis Nexis, WestLaw EDUCATION

University of Maryland College Park, MD

Bachelor of Science in Finance

Bachelor of Arts in French

GPA 3.6

Université de Sophia Antipolis, Nice, France

Study Abroad, French degree level C1

Ranked top 3rd student out of 60 classmates

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