UKG Pro Workforce Management Integration Specialist

GURPREET SINGH

Haslet, TX 682-***-****

LinkedIn – Gurpreet Singh

SUMMARY

Highly experienced techno-functional expert with 11+ years of experience in UKG Pro WFM (Kronos Dimension), Legion, Kronos (UKG) Workforce Central modules including Timekeeper, Time and Attendance, Accruals, Leave, Advanced Scheduling, Forecaster, Telestaff, Kronos (UKG) Mobile, Attestation, and Activities. Proven track record of Analysis, implementing, configuring, Documenting, Integrating, Migrating and optimizing Time and Attendance, Payroll and HR systems. Skilled in SQL development, data analysis, and performance tuning. Experienced in integrating multiple SaaS platforms, including Oracle, Peoplesoft, Workday, Dayforce, Infor and SAP HCM. Possesses excellent communication skills, with the ability to effectively collaborate with operations leadership, payroll, HR, and end-users. Having 8+ Years’ experience with integration tools Like UKG Connectors, UKG API, UKG Web Services, MuleSoft, API Gateway, WIM and Dell Boomi.

EXPERIENCE

Nike – Remote

Sr. UKG / Legion WFM Administrator - February 2023 – Present

Supported Legion WFM forecasting, scheduling, and labor optimization initiatives across North America, EMEA, and APLA regions.

Configured Legion scheduling policies, compliance rules, work roles, operating hours, and workforce templates to align with business needs.

Analyzed workforce and sales data in Snowflake and reporting tools to improve forecast accuracy and labor planning.

Troubleshot production scheduling issues, including open shifts, hardstops, and schedule score inconsistencies.

Coordinated integrations between UKG Pro and Legion for schedule synchronization and time-off imports.

Participated in Agile ceremonies, Jira story management, UAT testing, and post-go-live support activities.

Collaborated with payroll, HR, operations, and engineering teams to improve workforce optimization and scheduling accuracy.

Reviewed historical workforce trends and demand patterns to support data-driven staffing decisions.

Supported schedule build and maintenance activities to ensure coverage, compliance, and operational efficiency.

Monitored labor constraints and scheduling exceptions to reduce manual intervention and improve execution quality.

Validated incoming and outgoing workforce data across systems to maintain accuracy and integrity.

Partnered with cross-functional stakeholders to resolve scheduling defects and deliver timely fixes.

Assisted in refining forecasting inputs using business drivers, seasonal trends, and operational data.

Supported end-to-end testing of scheduling enhancements and integration changes before production release.

Documented functional requirements, defects, and resolution steps in Jira for transparent issue tracking.

Improved workforce planning outcomes by aligning schedules with demand, compliance, and labor standards.

Worked closely with implementation and support teams to stabilize scheduling processes after go-live.

Ensured timely resolution of scheduling alerts and exceptions to minimize disruption to operations.

Contributed to continuous improvement of workforce processes through analysis, testing, and stakeholder feedback.

Helped maintain accurate and efficient workforce schedules by balancing employee availability, labor rules, and business demand.

Main Line Health – Remote

Sr UKG Consultant – October 2023 to Present

Spearheaded analysis, migration, support, and implementation of UKG Pro WFM (Dimension), ensuring seamless integration with existing systems.

Created Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) to drive project success.

Configured UKG Pro WFM (Dimension) Timekeeping, Time and Attendance, Absence, and Advanced Scheduling, ensuring accurate data management.

Developed and implemented advanced scheduling templates and automation workflows, streamlining processes and improving efficiency.

Integrated UKG Pro WFM (Dimension) with Infor HCM (payroll, HR) and other systems, ensuring seamless data exchange.

Conducted thorough Unit Acceptance Testing (UAT) of UKG WFM modules, including Time and Attendance, Scheduling, Leave Management, and UKG Analytics.

Analyzed time and attendance data in Power BI, identifying trends, patterns, and areas for optimization.

Ensured data integrity and accuracy, performing regular audits and resolving discrepancies in employee accounts.

Implemented union rules and regulations in UKG Pro WFM (Dimension) Advanced Scheduling, ensuring compliance and accuracy in workforce management.

Configured complex scheduling scenarios, including shift bidding, shift swaps, and vacation scheduling, in accordance with union contracts.

Provided technical support for UKG InTouch devices, troubleshooting issues related to hardware, software, network connectivity, and application configuration.

Conducted training sessions for union members and management on UKG Pro WFM (Dimension) Advanced Scheduling and union rules.

Developed and executed project plans to implement UKG Pro WFM (Dimension), including configuring the system, importing data, and integrating with Infor HCM and HRIS systems.

Collaborated with cross-functional teams to ensure successful integration, providing technical support and troubleshooting issues as needed.

Customized UKG Pro WFM (Dimension) to meet client-specific needs, creating custom reports, workflows, and data fields.

Configured new functionality within UKG Pro WFM (Dimension) to support changing business needs, including Pay Rules, Customer Reporting, Attendance Rules, and Automated Alerts.

Developed REST APIs for integration with UKG Pro WFM (Dimension), ensuring seamless data exchange.

Integrated UKG Pro WFM (Dimension) with external systems using Dell Boomi, ensuring accurate data management and exchange.

Designed, developed, and executed ETL (Extract, Transform, Load) processes to extract data from various sources, transform data into usable formats, and load into target systems.

Migrated data from various sources to UKG Pro WFM (Dimension), ensuring accurate data management and exchange.

Floor and Décor – Remote

Sr Kronos Analyst April 2021 to September 2023

My responsibilities include support, analysis, change management, and implementation across the core Kronos Dimension (UKG WFM Pro) Time and attendance, Advaced Scheduling, Absence Management, Leave Management, Accruals, Timekeeping, Payroll processing and Reporting & Analytics.

Troubleshooted and resolved problems related to Workforce Dimensions (UKG Pro WFM) and Dell Boomi for multiple client sites.

Configured timekeeping rules, policies, and workflows for accurate Time and Attendance management.

Created comprehensive documentation, including user manuals, troubleshooting guides, and training materials, to facilitate client onboarding and support.

Conducted parallel and end-to-end testing to validate configuration processes for HR, payroll, and benefits transactions.

Utilized Power BI to create custom payroll reports, including Payroll summary, Payroll details, and Payroll variance analysis.

Leveraged Data Views to track and analyze key performance indicators (KPIs) and metrics.

Managed and maintained accurate employee data in UKG, ensuring compliance with labor laws and regulations.

Streamlined employee onboarding and offboarding processes using UKG, ensuring efficient data management.

Designed and implemented data warehouses and analytics platforms to support business intelligence and reporting needs.

Conducted thorough quality assurance testing of patches before production deployment.

Created and executed test plans and test cases to ensure patch functionality and integrity.

Designed and developed tailored reports using Data Views to meet specific business needs, providing actionable insights.

Collaborated with development and support teams to resolve patch-related issues.

Provided training to team employees and managers on best practices regarding Dimensions (UKG Pro WFM) and Boomi.

Ensured Kronos (UKG) InTouch/4500 devices were secure from potential threats, implementing security protocols and educating clients on best practices.

Developed and executed comprehensive test plans and test cases to ensure coverage of all business requirements and user scenarios.

Utilized UKG WFM reporting and UKG analytics tools to validate data accuracy and integrity.

Created and executed complex SQL queries to fetch data from an Oracle database, validating and comparing expected results.

Participated in go-live, migration, and post-production deployment support, utilizing computer science fundamentals in data structures, algorithms, and problem-solving.

Troubleshooted inbound and outbound integrations between UKG and Oracle HCM, optimizing and maintaining client configuration.

Home Depot – Atlanta, GA

Kronos Consultant July 2019 to March 2021

Researched, wrote, and edited test procedures for upgrades, covering HR/Payroll, Timekeeper, Leave, Attendance, DCM, Connect, WIM, Scheduler, and Analytics in Kronos MyTime Suite.

Conducted system assessments for Kronos MyTime Global Implementation and gathered business requirements for complex integrations.

Worked with data integration tools like Connect & WIM, integrating systems between WIM and various Payroll systems.

Managed data conversion and data mapping for Kronos MyTime implementation.

Created and managed test cases and test plans using Jira Xray.

Conducted thorough testing of Kronos MyTime modules, including Timekeeping, Payroll, and Scheduling.

Trained employees on Kronos MyTime Scheduling, Payroll, and Timekeeping systems.

Provided support and troubleshooting for Kronos MyTime system issues.

Implemented and configured WFC V8.0 modules, including Time & Attendance, Absence Management, and Advanced Scheduling.

Managed WFC system upgrades, patches, and interfaces.

Developed and implemented PL/SQL stored procedures and jobs to load accruals using real-time data.

Worked with Kronos APIs, creating custom interfaces and integrations.

Managed full lifecycle client implementations for Kronos with WFM Time & Attendance software.

Coordinated with stakeholders to ensure successful project deliver.

Troubleshooted and resolved issues with Kronos clocks, including firmware updates and programming.

Optimized Kronos system performance, ensuring accurate data management and exchange.

Configured pay rules, work rules, accruals, and dealt with shift differentials, overtime, holiday rules, and accrual reports.

Worked with payroll coordinators to gather requirements and implement them in Kronos.

Centra Health - Lynchburg, VA

Kronos Techno-functional Consultant January 2019 to June 2019

Worked on Creation/maintenance of Kronos pay rule configuration, timecard calculation interpretation, schedules (Advanced scheduling).

Built data translations, Data mappings for payroll benefits, and wrote business requirement documentation for System entities.

Implemented Jira Xray for provides advanced reporting and analytics capabilities, allowing teams to better understand and improve their testing processes over time

Participated in the training and sessions for basic timekeeping functions to timekeepers and addressed issues that needed to be met before the biweekly payroll run.

Performed technical configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central Versions 7.0.

Worked with internal SQL developers to migrate new configuration in a mass download to Kronos application systems.

Involved in generation and execution of SQL queries with the payroll coordinators to gather the requirements and implement them in the Kronos.

Business Analyst of Kronos Workforce Timekeeper 6.1 and 6.2, Advanced Scheduler (including Self-Scheduling) and TTE (Telephone Time Entry) System.

Worked on Kronos Workforce Central, Workforce Ready, WFC, Workforce Integration.

AAA- Dallas, TX

Kronos Consultant Feb 2016 to December 2018

Worked on implementing all building blocks of the Workforce Time and Attendance module as well configure the web server and app servers for the Kronos environment.

Configure Leave of absence, reasons, eligibility, documents, and Leave rules from HR practices, making recommendations for Kronos system best practices.

Work with Kronos implementation team to complete a successful implementation of Kronos eTime

Maintain clock communication servers, monitoring clock activity and balancing of clocks for timekeeping operations.

Provided Subject Matter Expertise and Kronos Work Force Central (WFC) Application Support for Basic and Advanced Scheduler, Timekeeping, Payroll, Human Resources, Analytics and Attendance.

Developed workflows and provided Kronos Training for HR/Payroll Staff and Management Teams to improve their use of the Kronos systems.

Analyzed business requirements, system requirements, and data mapping requirement specifications interacting with client, developers and QA team.

Implemented Kronos Workforce Central time management software on multiple platforms including SQL, Oracle, and AS/400 for multi-state employers with more than 5,000 employees.

Worked with Kronos implementation team to complete a successful implementation of Kronos eTime and implemented Kronos applications on various mobile platforms.

Participated in the full lifecycle of the Kronos upgrade project including Business Analysis, Functional Specification, System Configuration, Design and Testing.

Review for accuracy, identify, and resolve any pay/leave codes and overtime errors found on employees' time cards.

Researched, wrote and edited test procedures used for upgrades; modules include HR/Payroll, Timekeeper, Leave, Attendance, WDM, WIM, Scheduler, and Analytics.

Provides support to HRIS end-users for Timekeeping, Scheduler, clock, Time and Attendance, Talent Acquisition and Management and Employee Self-Service.

Worked on implementing all the building blocks of Work force Time Keeper and Attendance module as well to configure the web server and app servers for the Kronos environment.

Have worked on creating and managing Pay rules, pay code distributions, work rules, breaks and all related building block components for Pay policies.

Dart – Dallas, TX

Kronos Analyst April 2014 to December 2015

Worked with WFM solution concepts such as Benefits, Time & Attendance, Entitlements, accruals and employee scheduling.

Worked with team lead for Configuration of shift differentials, accruals and holiday schedule for employees.

Create testing workbooks, which includes scenarios and expected results to ensure a successful test phase.

Served as data management expert in data migrations from PeopleSoft to Kronos and delivered data mapping and transformation documents.

Create various interfaces into and out of the Kronos product Worked on Creation/maintenance of Kronos pay rule configuration, timecard calculation interpretation, schedules (basic scheduling).

Monitor Help Desk/Tech Support Activities assign call tickets as required.

Participates in special projects as required.

Assisted in maintaining workflows and procedures, related to the use of Payroll and Human Resources Information Systems.

Produce and monitor various reports on help desk activities, problems and potential problems.

Participate in validating Function Design Specifications for WFM product Implementation and Training.

Provide production support to WFC, WFA, Leave, and Process Manager.

Utilized technical ability to create, maintain, and support Kronos WIM Interfaces.

Assisted in business requirements gathering sessions, via interview process, using Level3 web meeting tools to write use cases.

Responsible for Ad-hoc reporting and data mining to support risk projects.

Worked with testing team devising test scripts for Pay Rules, Person Import, Payroll Export, Punch Import, Punch Export and Schedule Export.

Responsible for Identifying required pay code Profiles, work rule Profiles and Labor Level Sets.

Molina Health – Long beach, CA

Kronos Analyst August 2013 to March 2014

Worked with integration of SAP Inbound/Outbound interfaces.

Indulged in implementation of Kronos Workforce Central time management software on multiple platforms including SQL.

Developed and rewrote multiple Interfaces utilizing Kronos Workforce Integration Manager (WIM).

Performed WFM solution concepts such as Benefits, Time & Attendance, Entitlements Time & Attendance, Entitlements, accruals.

Responsible for implementing and configuring various Time and Attendance and Maintain clock communication servers, monitoring clock activity and balancing of clocks for timekeeping operations.

Workforce Device Manager: Configuring Clocks, Devices and Device groups, Data collection Manager

Implement Kronos best practices to ensure efficient time-keeping for managers, employees, and payroll staff.

Made configuration changes based on the business requirements for WFC, WAT and other Kronos modules

Performed WFM solution concepts such as Benefits, Time & Attendance, Entitlements Time & Attendance, Entitlements, accruals and employee scheduling.

Maintained Kronos issues log pre-implementation and parallel testing of Kronos Timekeeping, payroll and Basic Scheduler.

Worked with ETL to develop source to target data mapping with transformation rules, physical naming standards, datatypes, domain definitions and corporate Meta data definitions.

Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.

Worked also in process with respect to Time and Attendance, Leave Management, Payroll, provided after hour support.

Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle; used agile methodology in implementing the necessary changes in the Kronos Work Force Central.

Created new punch export (out of eTime), punch import (into WFC6), and maintained terminals in Kronos Device Manager.

EDUCATION

Bachelors in Computer Science from JNTUH in 2012

Certification - Dell Boomi Professional Integration Developer Certification

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