Enrollment Processor & Retail Data Specialist

Alyssa Stacy

**** ********* ****

Villa Rica, GA 30180

*************@*****.***

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SKILLS

● Microsoft Office Suites

● Phone Etiquitte

● Knowledgeable in multiple CRM Platforms (SalesForce, Dealer Socket)

● Thrives in high pressure environments

● Inventory control Procedures

● Highly efficient with strong attention to accuracy EXPERIENCE

Sonder Health Plans - Atlanta, GA - Enrollment Processor (Remote) January 2025 - April 2026 (Lay off per Business Closing)

● Process Medicare Enrollment applications in compliance with CMS regulations and federal guidelines.

● Accurately maintain and update member records using MARx and internal systems.

● Resolve enrollment discrepancies by collaborating with CMS, members, and cross-functional teams.

● Ensure adherence to strict federal deadlines for enrollments, disenrollments, and plan changes.

● Maintain full compliance with HIPAA and data privacy standards. Infinite Games LLC - Villa Rica, GA - Retail Data Entry Clerk (Hybrid-Remote) July 2023 - November 2024 (Lay off per Business Closing)

● Managed Inventory by categorizing, listing, and maintaining online product catalog.

● Performed in-store inventory control, including trade-in processing and console maintenance.

● Supported store operations through merchandising updates and storefront organization.

● Improves inventory accuracy and product visibility across sales channels. Self Employed - Hiram, GA - Au Pair

May 2022 - July 2023 (Stable hours with Infinite)

● Provided daily childcare, including transportation to school, activities, and appointments.

● Prepared nutritious, parent-approved meals up to five days per week.

● Maintained structured routines supporting children’s hygiene, organization, and development.

● Managed household tasks related to childcare, including laundry, dishes, and general chaos organization.

Firestone Complete Auto Care, Richmond Heights, OH - Tire Manager October 2019 - February 2020 (COVID-19 Medical Reasons)

● Advised customers on vehicle maintenance and tire services based on need and safety standards.

● Contributed to generating approximately $800k in revenue within one quarter.

● Managed daily operations as Closing Manager, including staff oversight and cash handling.

● Oversaw inventory management to ensure stock availability and accuracy. Motorcars Honda, Cleveland Heights, OH - Service Writer/Advisor March 2016 - October 2019 (Laid off due to Company Buy-Out)

● Acted as liaison between customers and technicians, translating technical information clearly.

● Managed service timelines to ensure efficiency and customer satisfaction.

● Maintained strong client communication throughout the service process.

● Recognized Five Times as Top Advisor for performance and customer service by American Honda.

EDUCATION

Geneva Highschool, Geneva, OH - Diploma with 2.9 GPA August 2010 - May 2014

● Played Trumpet for Marching Band, Concert Band, Pep Band, and Jazz Band.

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