Administrative & Customer Support Specialist

PRESTON CROSCO

Sterling Heights, MI 586-***-**** ********@*****.***

Reliable and detail-oriented professional with experience in administrative support, customer service, records management, and high-volume operations. Skilled at learning new systems quickly, maintaining accuracy under pressure, and supporting efficient day-to-day workflows. Recognized for strong communication, adaptability, and the ability to manage multiple priorities in fast-paced environments.

CORE SKILLS

• Customer Service & Problem Resolution

• Data Entry & Record Management

• Cash Handling & Transaction Accuracy

• Scheduling & Administrative Support

• Independent Work & Time Management

• Team Collaboration

• Inventory Organization & Stock Awareness

• Adaptability & Quick Learning

• Attention to Detail & Accuracy

• Microsoft Office (Word, Excel, Outlook)

HENRY FORD HEALTH

Clerical Rehab Assistant September 2025 - Present

• Coordinate scheduling, documentation, and customer service activities in a high-volume office environment.

• Maintain accurate records and ensure timely processing of information across multiple systems.

• Serve as a primary point of contact, assisting customers and staff with questions, scheduling needs, and documentation requirements.

• Quickly learned organizational procedures and assumed independent responsibility for opening and closing operations within the first week.

• Recognized for reliability, attention to detail, and ability to manage competing priorities efficiently.

• Communicate with external organizations to verify information, resolve discrepancies, and maintain accurate records.

BINSON’S MEDICAL SUPPLY

Respiratory Equipment Specialist March 2025 - September 2025

• Assisted customers with product selection, order processing, and service-related questions.

• Verified account information and processed orders accurately in a high-volume environment.

• Learned new systems and department procedures within two weeks after transferring roles.

• Trained and supported new employees on workflows, policies, and operational procedures.

• Developed organizational tools that improved efficiency and task accuracy.

• Maintained strong customer satisfaction through clear communication and problem resolution.

STARBUCKS COFFEE COMPANY

Barista April 2024 - April 2025

• Delivered customer service in a fast-paced, high-volume retail environment.

• Processed cash and electronic transactions accurately while balancing drawers and maintaining accountability.

• Maintained inventory awareness and communicated restocking needs to support uninterrupted operations.

• Resolved customer concerns professionally and efficiently.

• Worked collaboratively with team members to meet performance goals during peak business periods.

• Maintained cleanliness, food safety, and workplace safety standards.

Contact this candidate